1. Ricardo E Parga Ramirez
Bellflower Ca 90706
(310) 722-7495
Primesix06@outlook.com
1 of 2
Professional Summary
A highly motivated, reliable, industrious, and resourceful individual, with over ten years of military experience. Highly
knowledgeable in office administration, clerical duties, written and verbal communication, training and providing
excellent customer service.
Education
Devry University, Long Beach,CA
Associate in Electronics and Computer Technology
Expected date of graduation: May 2017
Professional/Software Skills
•Accounting •Scheduling •MS Word
•Office Administration •10 Key by Touch •MS Excel
•Report Preparation •Typing: 75 WPM •MS PowerPoint
•Record Keeping •Fluent in written/spoken Spanish •MS Access
Employment
US Navy Reserve,PersonnelSpecialist, Bell, CA August 2008—Present
Flywheel Software, Managing/Dispatching/Customer Service, Venice, CA December 2014—August 2015
Republic Services, Dispatcher/Clerical,Long Beach,CA February 2012—September 2014
VA Medical Center,Work Study Program,Long Beach,CA August 2010—January 2011
US Navy, Personnel Specialist/Airman/Aviation Maintenance/Electrician Apprentice January 1999—August 2008
Port Hueneme/Paramount,CA
Professional Experience
Administration/Management
 Knowledge of business and management principles involved in strategic planning, resource allocation, human
resources modeling, leadership techniques, production methods, and coordination of people and resources
 Assisted with ground floor standard operating procedures for Flywheel/Google on-demand program
 Utilized VA Software on a daily basis to manage patient check-in, medical appointments
 Applied HIPPA regulations when contacting veterans and/or family members about upcoming appointments
 Managed data entry in Event Capture System in a timely manner to ensure accurate patient billing and workload
credit for Physical Medicine and Rehabilitation staff physicians and residents
Supervising/Managing Personnel
• Monitored over 300 plus drivers in a partnership with Google on an on demand program
• Monitored and directed the work of entry-level clerks
• Maintained and updated filing, inventory, mailing, and database systems,either manually or using a computer
• Collected, counted, and disbursed money, did basic bookkeeping, and completed banking transactions
• Computed, recorded, and proofread data and other information, such as records or reports
• Completed and mailed bills, contracts,policies, invoices, and checks

2. Ricardo E Parga Ramirez
Bellflower Ca 90706
(310) 722-7495
Primesix06@outlook.com
2 of 2
Computer/Clerical/Customer Service
• Troubleshoot Android devices in real time with Google beta applications
• Coordinate communication between drivers and Google
• Utilize online dispatch tools to coordinate most efficient routes based on driver location
• Maintained basic hardware components and software applications
• Trained staff members to perform work activities, including the use of computer applications
• Answered questions, disseminated information, took orders, and addressed complaints from customers,
employees, and other individuals
• Knowledge of word processing, managing files and records and transcription, designing forms, and other office
procedures and terminology.
• Knowledge of principles and processes for providing exceptional customer services,including customer needs
assessment,quality standards for services,and evaluation of customer satisfaction
Military Experience
• Knowledge of general military and naval protocol
• Maintained military personnel financial records, including payroll, travel allowances, and reimbursements
• Performed related computations and prepared related reports
• Trained, counseled, evaluated, and supervised military personnel with high degree of confidentiality
• prepared and maintained personnel records, reports, correspondence,and travel documents
• processed vouchers for receipts and expenditure of public monies
• applied Navy regulation in computation of pay, deductions, reimbursements and leave records
• prepared payroll checks/established and verified ATM accounts
• Verified and processed dependency applications and leave documents
• Processed separation payments and documentation, reenlistment and extension contracts,travel liquidation and
allocation, housing and clothing payments, payroll allocation, filling, updating training manuals
Aviation Experience
• Maintain aircraft and associated aeronautical equipment
• services, cleans, and handles aircraft
• First aid personal health and safety,basic swimming, firefighting and damage control, seamanship, water survival
skills
• Watch Standing; Security detail Flight line integrity and security
Awards/Commendations
• Navy & Marine Corps Achievement • Medal National Defense Service Medal
• Navy Good Conduct Medal(3) • Navy Unit Commendation
• Sea service Deployment Ribbon(2) • Global War on Terrorism Expeditionary Medal
• Global War on Terrorism Service Medal • Aviation Warfare Specialist
• Flag Letter Of Commendation(2) • Letter of Commendation