This document provides a private and confidential profile for Musa Prince Sithebe, including his contact details, identity information, languages spoken, technical experience, education, computer literacy, and work history. It summarizes his experience in areas such as server maintenance, Active Directory administration, virtual machine configuration, help desk support, software installation, and networking. He is currently employed as a Customer Engineer at Business Connexion but is seeking new challenges. References are available upon request.

1. PRIVATE AND CONFIDENTIAL PROFILE
Cell: 060 815 0393
E-Mail: musasithebe@ymail.com
PROFILE OF MUSA PRINCE SITHEBE
Surname Sithebe
First Names Musa Prince
Citizenship South African
Identity No 9008135236085
Gender Male Passport Status Valid
Residing in Tembisa Areas to consider Willing to Relocate
Languages Spoken English
Expectation Negotiable
OVERVIEW
Technical Experience:
 Carrying out continuous performance tuning, and hardware upgrades
 Maintaining and working in a server room and installing rack mountable equipment (switches servers,
PABX systems, storage systems and cabling)
 Creating and configuring Active Directories, DHCP, DNS, and GPO’s.
 Creating deploying, configuring Virtual Machines using Hyper V and VMware
 Full configuration of PCs, setting up user & group accounts and password security, internet and printers
and scanners.
 Minimizing security incidents by updating virus definitions, service packs and software patches.
 Installing and configuring dual boot between windows and Apple Macintosh PC’s and Laptops
 Installing and configuring Linux Operating system. (intermediate)
 Developing and maintaining user relation by solving their problems and meeting their requirements.
 Resolved helpdesk questions, provided over the phone assistance to client members, performed remote
assistance on staff desktops.
 Challenged to handle troubleshooting of PCs, hardware maintenance, software installation, windows
domain and software upgrades
 Handled installation and troubleshooting of OS (Windows server 2003/ 2008/2013, Windows 8/
7/Vista/XP related application software).
 Carried out service support for branded desktop PCs, workstations and servers of all models.
 Platforms: Windows server 2003/ 2008/2013, Windows 8/ 7/Vista/XP (Advanced); VMware workstation,
ESX (intermediate); Mac OSX (intermediate); Linux Ubuntu 10.04 & later (intermediate)
 Configuring and maintaining Network Access Storage
 Currently studying for my CCNA certification
Current Employment Business Connexion (Pty) Ltd (BCX)
Availability/Notice Period One Month

2. 2
 Problem-solving
 Analytic Thinking
 Strategic Planning
 Support Users (Remote
Support)
 Network Administration
 Install Software
 Test Software
 Active Directory
 Hardware Support
 Report Writing
 Contract Management
 Change Management
 Performance Management
 Implementation
Management
 Training
 Crisis Management
 Business Strategy
 Staff Development
 Communication Skills
 Project Management
 Computer Literate
 Customer Service
 Staff Management
 Time Management
 Negotiation
 Troubleshooting
 CTU Training Solutions – 2010
 National Certificate: IT Technical Support NQF 4
 CompTIA A+
 MCTS: Windows 7, Configuring
 MCITP: Enterprise Desktop Administrator windows 7
 MCSA: Upgrading to Windows 8
 MCSA: Upgrading to Windows 8 (Self Study) – 2013
 MCSA: Upgrading to Windows 8 (Self Study)
 Matric Certificate
COMPUTER LITERACY
 Ms Word
 Ms Excel
 Ms Power Point
 Internet
 Email
CAREER DETAILS
Name of Employer Business Connexion (Pty) Ltd (BCX)
Designation / Title Customer Engineer (1st Line Support Engineer)
Period of Employment 2015 – Current
Reason for Leaving Seeking New Challenge
 As a Customer Engineer my duties include and are not necessary be limited to:
 Support Users (Remote Support)
 Install Software
 Test Software
 ITSM7 Service desk, incident, & problem management
 Ensure Continuous Business Improvement
 Detailed personal advice and guidance is provided to all users in the effective use of systems, products
and services available to them.
 Continuously demonstrate ingenuity in applying knowledge to non-standard situations.
 Constantly ensure that desk-top systems, products and services are used more effectively and complex
problem situations are investigated.
 Successfully diagnose underlying causes and help users to recover or continue operation.
 An effective interface between users and service providers is provided for all requests that cannot be
resolved by supplying all necessary diagnostic information, per established procedures.
 Constantly priorities resolutions, monitor progress and apply escalation procedures for problems not
progressing satisfactorily
ACQUIRED SKILLS / ABILITIES
EDUCATION DETAILS

3. 3
Name of Employer Open Society Initiative for Southern Africa (OSISA)
Designation / Title IT Associate
Period of Employment 2011 - 2015
Reason for Leaving Contract
 Support the IT Manager provide the IT services needed
 Assisting office users with their workstations
 Providing computer support services both for software and hardware for an organization’s employees
 Testing of computers and ensuring that computer systems are functioning properly.
 Physical setting up of computers and software system installation for various computer applications and
programs
 Identifying and solving any problems that affect computer operating systems
 Discussing with individual staff members who work on the computers what the problems is to figure out
how to help solve the problem. Individual assessments of computer systems to identify the
 problem(s)
 Help in examination of network server’s equipment and maintenance
 Maintenance of networking systems
 Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
 Networking and connecting computers within the same organization to enhance communication
 Training staff and orienting them on how to use computer hardware and software systems
 Responsible for ordering or buying of computer systems that are required or alternatively, working in close
liaison with the purchasing and supplies department. This is after carefully assessing the computer needs
in the organization
 Carrying out other duties as you may be requested by management
 Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
Name of Employer Aptronics
Designation / Title Jnr. Technician
Period of Employment 2010 - 2011
Reason for Leaving Better Offer Received
 Support the Workshop Manager provide the IT services needed
 Assembly Laptops, Desktops, Servers
 Configure Hardware specifications required by the Customer
 Assisting office users with their workstations
 Providing computer support services both for software and hardware for an organization’s employees
 Testing of computers and ensuring that computer systems are functioning properly.
 Physical setting up of computers and software system installation for various computer applications and
programs
 Identifying and solving any problems that affect computer operating systems
 Discussing with individual staff members who work on the computers what the problems is in order to
figure out how to help solve the problem. Individual assessments of computer systems to identify the
problem(s)
 Help in examination of network servers equipment and maintenance
 Maintenance of networking systems
 Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
 Networking and connecting computers within the same
 organization to enhance communication
 Training staff and orienting them on how to use computer hardware and software systems
 Responsible for ordering or buying of computer systems that are required or alternatively, working in close
liaison with the purchasing and supplies department. This is after carefully assessing the computer needs
in the organization
 Carrying out other duties as you may be requested by management
 Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

4. 4
Name of Employer Osho Group of Companies
Designation / Title Office Assistant
Period of Employment 2009 - 2010
Reason for Leaving Career Advancement
 Data capturing using excel and access;
 Diary Management for the project manager;
 Managing mails and faxes; making travel arrangements for the project manager;
 Handling incoming and outgoing calls via switchboard
 General office assist.
References are available on request