1. Taylor Lee Calhoun
724 E Devonshire Ave # 304
Phoenix, AZ 85014
623.687.4642
Tacalho21357@yahoo.com
Skills
 Customer service, with 16 years’ experience
 Extraordinary interpersonal skills, ability to work well with others, in both supervisory or
staff roles
 Prodigious time management proficiency
 Objective driven hard worker with strong managerial skills and comprehensive oriented
 Front End Operations experience as supervisor
 Front End Operations experience in Process Improvement, Implementation, Change
Management
 Current business owner/operator
 Working knowledge of most Windows-based applications and other PBM programs
 Certified pharmacy technician with current Arizona technician license
Work History
Express Scripts 2011-Present
DOD Operations Lead
 Leader growth and user development
 Directed and implementation of projects that resulted in 2 recent process changes that
drove savings for the company;
o One resulting in reducing cancellations of orders for product out of stock by
95.71% since May 2015
o Two resulting in saving $347,371, which is 12,173 orders since May 2016 that
had address issues
 Supply expert assistance to team members with issues needing technical expertise. Act as
a liaison between data entry tech, pharmacists and customer service to resolve
prescription order problems.
 Providing services of entering and resolving prescriptions within quality and productivity
standards the position offers expertise and assistance, direction, and coaching within
scope to technician population.
 Provide on-the-job training for new or existing team members. Mentor team to improve
their understanding and skills. Act as a liaison to resolve prescription order problem

2. Taylor Lee Calhoun
(Continued)
 Create work plan development and work distributions for team members. Identify trends
and recommend process improvements. Actively participate in continuous improvement
events.
 Taking part in leadership meetings and leadership development programs as required.
 Resource management: updating schedules and projecting anticipated hours to lend
resources to other teams.
 Submitting collaboration proposals for business justification of cross training in core
areas.
 Submitting travel and cost portfolios for business travel expenses.
 Leading focus groups for process improvement and team building.
 Maintain professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.
 Routinely counted on to contribute to improvement to the company through practicing
and participating in the Lean process using various tools (5Why’s, Fishbone Diagram,
A3, Kaizen Events)
The Dump 2010-2011
Receptionist/Cashier/Customer Service Representative
 Recognize customer needs, approachable service, answering phone calls, functioning a
register, and problem solving under pressure.
 Filing, faxing and receiving invoices from our sister stores, and coping confidential
documents.
 Data entry, accounts receivables, billing credit card companies, processing charge backs,
auditing, and scheduling deliveries.
 Negotiates the purchase of office supplies and furniture, office equipment, etc., for the
entire staff in accordance with company purchasing policies and budgetary restrictions.
 Participated as needed in special department projects.
Fry's Food and Drug Store 2007-2009
Cashier/Customer Service Representative
 Understand customer needs, friendly service, answering phone calls and directing them to
the correct department, operating a register, and problem solving under pressure.
 Reserving goods at customer’s request, as well as controlling or checking the products
being bought.
 Responsible for counting the funds in the cash register and compare it with transaction
records in the computer.
 Engage in meaningful interactions with customers for resolving inquiries, receiving
payments by cash, credit cards, or through checks on a daily basis.

3. Taylor Lee Calhoun
(Continued)
R & D's Water and Ice 2006-2008
Assistant Manager
 Attended management seminars and created a business portfolio analysis
 Carry out inventory measures with what is in stock, and purchase order processing.
 Provide on-the-job training for new or existing team members. Mentor team to improve
their understanding and skills. Act as a liaison to resolve order problems.
 Scheduling appointments for interviews and sitting in a selecting the perfect candidate for
the position.
 Prepares sales and customer relations reports by analyzing and categorizing sales
information; identifying and investigating customer complaints and service suggestions.
Education
 Associates degree in Culinary Arts, Le Cordon Bleu 2013 to 2015
 Completion of the Emerging Leaders Program, Express Scripts 2012-2013
 Bachelors in Global Logistics, Rio Salado Community College & Arizona State
University 2016-Present
 General Education, Buckeye Union High School 2004-2008
License and Clearance
 Pharmacy Technician T028780
 Fingerprint Clearance 2A01915869
 Manager Level Certificate for sanitation from NEHA
o Certified Professional - Food Safety (CP-FS)
Excellent references available upon request