1. ANZALONE 1
Eric Allan Anzalone
evening & day phone: 256-698-5210 Madison, AL 35756
anzalone100@yahoo.com Linkedin Address: www.linkedin.com/in/eric-anzalone-838b2080
Summary
Seek an opportunity to demonstrate my skills and experience in business administration, marketing,
and customer service while pursuing a career where I can grow and display my personal and
professional excellence in everything I pursue. I also desire to demonstrate my ability to work with or
lead teams, work in diverse environments, and show my capacity to develop and eventually assume
greater responsibilities.
Work Experience
Verizon Wireless
Government Account Coordinator
 2014- Present
 Support Verizon Wireless government accounts
 Brand Marketing- Position Verizon productions & services
 Receive and process government account requests
 Maintain and issue new contracts
 Negotiate contracts based on customer requirements and constraints
 Research, monitor, and document procurement from start to finish
 Comply with audit and system integrity regulations
 Conduct internal audits
 Transactional quality assurance
 Safeguard PII

Verizon Wireless
Acting Supervisor Technical Support, Northeast US Region
 2013-2014
 Manage customer service planning and support resolution department
 Develop managerial framework for departmental growth
 Conduct performance management reviews and assess individual employee growth
 Mitigate customer escalations
 Partake and promote new business development
 Conduct and verify employee training and compliance
 Asses department customer satisfaction levels and ratings
 Compose and analyze regional performance reports
 Specialized Training: Emerging Talent and Leadership Training
 Specialized Training: Accelerated Learning & Performance Support
Verizon Wireless

2. ANZALONE 2
Senior Customer Service Representative
 2009-2013
 Provide customer support and resolve customer complaints
 Troubleshoot and research Verizon device inaccuracies
 Solicit and promote Verizon brand and products
 Assist with placement of orders, refunds, and exchanges
 Document order of transaction
 Maintain accuracy of customer records
 Identify and escalate customer priority issues
Skills
 Experience in Excel, Microsoft Project, SharePoint, PowerPoint,Microsoft Word, and
Access
 Contracts & Contract Management
 Procurement
 Customer Service
 Technology Integration
 Technical Support and Planning
 Analytics and Problem Solving
 Management experience
 Leadership and Team Building
 Negotiation
 Conflict Resolution
 Interpersonal Communication
Education
University of CentralFlorida
Degree:Bachelors of Science
Major: Business Administration and Marketing
Recognitions
 Awarded yearly performance bonus (2009-2016)
 Awarded Outstanding Sales Award for 2016
 Active member of University of Central Florida Alumni Association
 Awarded Government outstanding excellence award for August 2015 and April 2016
 Participated in Emerging Talent Leadership Course.