Paige Walvoord is seeking a career that utilizes her 15+ years of leadership, management, customer service, accounting, and human resources experience. She has a Bachelor's of Science in Business Administration from Green River College and experience working in diverse, fast-paced environments. Her resume highlights skills in areas such as human relations, teaching, analysis, investigations, and office equipment.

1. PAIGE WALVOORD
20808 127th ST E
Bonney Lake, WA 98391
253.548.7178
Email: PaigeWalvoord@gmail.com
JOB OBJECTIVE
My goal is to continue to utilize and develop my leadership skills to better serve
my community and established targeted careergrowth.
EDUCATION
Bachelor’s of Science in Business Administration (on hold)
Green River College
SUMMARY OF QUALIFICATIONS
15 yearsof managementexperience
20 yearsof customerservice
20 yearsof accountingexperience
20 yearsof account reconciliationexperience
10 yearscollectionsexperience
10 yearsnegotiatingpaymentsexperience
15 yearsanalyzingaccountsexperience
15 yearsworkingwithdiverse populations experience
20 yearsworkinginhighstressand fastpace environment
20 yearsof forensicaccountingexperience
15 yearshuman resourcesexperience
8 yearsof Investigation/interview experience
RELEVANT EXPERIENCE
HUMAN RELATIONS
 Dealt directly with irate or difficult customers and situations
 Coordinated and managed a large customer caseload
 Maintained good customer relations under adverse situations
 Coordinated with private agencies, state agencies, and other professionals to
meet organizational goals
 Provided client and organizational advocacy to assist in meeting goals
 Documented all activities accurately and timely
 Scheduled meetings with customers as necessary to meet customer needs
 Ability to use written and verbal communication to effectively manage multiple
tasks simultaneously
 Use of interpersonal skills and relations to improve customer and staff
experience and successful resolution of accounts
 Departmental directorship/management in diverse agency settings
 Explaining complex issues in a manner understandable by a diverse public

2.  Use of conflictresolutionskillstode-escalate emotionallychargedinteractionswith
clients/customers
 Use of negotiationskills,includingthe abilitytosettle onagreementsthatfulfill the
agency goals while alsomeeting the clients’/customers’ needs
 Use of investigative/interview skillstofindinformationfromavarietyof sources,
databasesandpeople inordertoconfirmclients'location,employerandassets
TEACHING
 Trained staff regarding policies and dealing with customers and other
professionals
 Provided customer outreach and education
 Provided employee training on ethical issues, diverse populations, and cultural
topics
ANALYSIS AND RESEARCH WORK
 Assessed, monitored, and evaluated accounts and customer needs to insure
progress and account resolution
 Provided accurate reporting to Federal Government, state or other compliance
organization
 Analyze documents toread,interpret,andunderstandlegaldocuments foraccuracy,
completion,andconformance topoliciesandprocedures to applyrules,lawsand
policies
 Interviewed clients regarding sensitive issues
 Conducted assessments, completed intense research and analyzed findings
RELEVANT TRAINING RECEIVED
 Crisis management
 Internet and Web Skills
 Ethic and Value Training
 Public Speaking
 Written and oral communication techniques
WORK HISTORY
2016 – Current Property Assistant Kent Station Retail L.L.C, Kent, WA
2015 - 2016 CAE 1 Customer Service Sales Call Ctr Comcast/NBC Universal, Fife, WA
2008 -2016 Store Manager Gymboree, Inc., Puyallup, WA
2008 -2009 Contact Center Representative REI, Sumner, WA
2007-2008 Accounts Payable IDX Corp, Puyallup, WA
2000- 2006 Billing/Rating Manager Continental Van Lines, Inc., Tacoma, WA

3. OFFICE EQUIPMENT SKILLS
 Copier, Printer, Scanner, Fax Machine, mobile/telecommuting devices
 Computer- Excel, Word, Windows, Powerpoint
 Filing System
 Voicemail Systems
 Type 65 wpm
 Tenkeyby touch 11,000 strokesKph
 Publisher
 Quickbooks
 Yardi

4. ADDITIONAL REFERENCES
Available Upon Request