1. Melanie Johnson
(505) 331-3059 Cell (218) 554-4145 Alt Email mixie73@gmail.com
1250 El Cajon Blvd 138
El Cajon, Ca 92020
O b j e c t i v e
I am seeking a position focusing on office management, guest services, call center, and sales.
W o r k E x p e r i e n c e
General Manager- Hospitality
2015-Present
Rodeway Inn & Suites- El Cajon, CA
● Responsible for the overall day to day operations.
● Recruiting and training of new associates.
● Responsible for obtaining all budgeting and revenue goals. Monitor and maintain
financial performance.
● Responsible for overall guest satisfaction.
​In-Bound Sales Representative- Call Center
June 2015- Dec 2015
​DigiKey Electronics- Thief River Falls, MN
● Processed sales inquiries by phone, fax, and email.
● Respond to customer inquiries via phone, fax, email, and Internet.
● Direct customer inquiries to appropriate department or person.
● Any other assignments delegated to me.
Telecommunications Officer- Call Center
2015
Polk County Sheriff Office Crookston, MN
● Receive complaints and requests from the public concerning emergencies, crimes and service calls. Dispatches
police officers on emergencies, police calls and service calls. Makes a judgement as to priority of calls and
dispatches officers accordingly.
● Keeps records of every dispatched call (includes time call received, time officer dispatched, time officer arrived at
scene, time call completed, nature of call, officer dispatched, and disposition of call).
● Assist Officers while on patrol, monitoring patrol units, ensuring Officer safety.
● Oversee several computer systems while operating radio communications, and phone lines.
Hotel Manager- Hospitality
2012-2015
Seven Clans Casino, Hotel, and Indoor Water Park -Thief River Falls, MN
● Responsible for payroll, departmental accounting, and purchasing.
● Create yearly business plans.
● Ensuring that all departments operational budget are set in place and controlled effectively.
● Developed and implemented hotel policies and procedures.

2. Melanie Johnson
(505) 331-3059 Cell (218) 554-4145 Alt Email mixie73@gmail.com
1250 El Cajon Blvd 138
El Cajon, Ca 92020
R e f e r e n c e s
Personal and professional references available upon request.