1. CURRICULUM VITAE of MATTHEW NGWENYA
Credit Vetter & Risk Operations
• 111 Springfields Complex
Gibson Drive West Buccleuch
Johannesburg 2090
• Telephone: +27(0) 84 6802 756
• Email: mattzwe@gmail.com
• Website: www.mattzwe.com
PERSONAL INFORMATION
• Interests: Soccer, Fitness & health, Reading, Social media savvy, Meditating and Playing chess &
darts
• ID Number: 9112056177086
• Driver’s License C1
PERSONAL OVERVIEW & OBJECTIVES
• My short-term career direction includes looking for a new and challenging position; which could
maximize my existing skills and experience. This would also provide opportunities for further
development, and career progression in other areas such as team leader and training &
development.
• My medium to long-term career objectives is to obtain a degree in Environmental Economics
SKILLS, QUALIFICATIONS & ACHIEVEMENTS
Business skills
• Personal and people development
• Counselling & motivation
• Daily Sales Generation
• IT hardware & Software Skills
• Teamwork skills
• Program coordination
Page 1 of 5
2. • Fire Fighting & First Aid
Skills
• Languages: Fluent English, isiZulu, isiXhosa, Setswana, Sepedi, Sesotho, good TsiVenda and basic
Shangaan & Tsonga
• IT: Confident using Microsoft Office, CRM (Beam) and C-Advance
• Communication: Oral and written communication skills developed through presentations at Love
Life & Men as Partners, email, telephone correspondence and customer service at Cell C
• Networking and Liaison: Developed during matric year (events coordinator)
Qualifications
• Firefighting & First Aid Training: NQF Level 4 at Engen Petroleum 2012
• IS Beginners Level: Correspondence studies at IQ Academy 2011
• Matric: Afrokombs College 2008
Achievements
• Augusto Palecious Apprenticeship with Orlando Pirates Juniors: 2006-2008
• Won Yebo Yes Vodacom League with Orlando Pirates Juniors: 2006-2007
• Runner-up Chess Player in Gauteng Regional Championships: 2008
Page 2 of 5
3. CAREER HISTORY
Credit Vetting & Risk Operations
Cell C Waterfall Campus
KEY RESPONSIBILITIES:
• Inbound calls
• Assisting Stores with Credit vetting customers
• Fraud Analysis
• Customer Service and Escalations
• Assisting in Daily States and SLA Reports
Reason for Applying: seeking a more challenging Position and Self-belief in leadership
Internal Sales Consultant
Cell C CCD INBOUND Waterfall Campus
KEY RESPONSIBILITIES:
• Dealing with customers on a daily basis
• Meeting monthly sales targets
• Taking customer orders telephonically
• Invoicing
• Advising customers on current sales and discounts
• Counting Stock
• Booking in phones for repairs
Page 3 of 5
Present
May 2015
May 2015
December 2014
4. • Continuously proving excellent customer service to clients
Reason for leaving the department, seeking Growth within the company
Outbound Sales Agent
Cell C, Park town Johannesburg
KEY RESPONSIBILITIES:
• Cold Calling
• Technical support
• Customer Service
• Research & comparison-competitors
• Solving disputes
• Daily sales report
• Presentation on new products & services
REFEREES
• Mrs. Zimasa Sizani: Customer Relations Manager Liberty Life South Africa
Tel: (+27) 72 998 6933
Email: zimasasizani@yahoo.co.uk
• Mr. Stephen Van Der Walt : Manager- Credit Vetting
Tel: (+27)84 777 1042
Email RAdeyemi@Cellc.co.za
• Mr. Elias Nkabi Pasha: Sales Supervisor Cell C – Outbound Sales
Tel: (+27) 61 368 4816
Email: Epasha@cellc.co.za
Page 4 of 5
November 2014
May 2013
