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Anne Taylor Mob: 07957 445 212 Tel: 01895 851632
43 Ratcliffe Close, Uxbridge, UB8 2DD Annetaylor40@aol.com
Personal Statement
A motivated and enthusiastic Assistant Bank Manager, who is actively looking to move on to a
new challenging position, who takes pride in providing team development and customer care
and enjoys working within a team.
Key Skills
 Knowledge – Compliant with Bank procedures, Data Protection, Anti money
Laundering, Fraud, Complaints, Diversity and the Equality Act
 Leadership – Experience in coaching and developing team members, managing
change within the business and talent development
 Customer Service – Developing short and long term relationships based on trust and
credibility
 Communication – An approachable style, providing clear and consistent messages to
all levels and abilities in order to communicate effectively both internal and externally
 Results Focus- Proactively managed results and regularly stretched sales targets
which were reviewed on a daily/weekly basis
Professional Experience
Assistant Bank Manager/Coach May 2013 to May 2015
The Co-operative Bank – Kingston upon Thames
Overall responsibility for Branch risk model and 100% AML-KYC account checking
 Completed 100% new account checks ensuring documents accepted in line with
KYC/AML policy
 Responsible for branch SAR / MLRO referrals
 Developed colleagues awareness of Money Laundering, SAR’s, Fraud Framework
through training and coaching
 Competent and accomplished in account opening, this including personal, corporate
and lending products
 Developed and maintained professional relationships both with existing and new
customers
 Motivated a team through coaching, development and feedback
 Organised and chaired daily team meetings and reviewed previous days and today
expectations
 Act as a training coach providing team with ongoing training in all branch business
aspects, as well as support for Managers with coaching on procedures
 Resolving customer complaints
Branch Manager February 2004 to May 2013
The Co-operative Bank – Ealing
Sole responsibility for managing a branch of 7 staff, identifying customers needs and
delivering quality customer service
 Managed cash, supervised and trained cash management within the team
 Developed, coached , motivated and lead a team to achieve daily and monthly targets

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 Maintained knowledge and ensured compliance in line with regulatory and legal
requirements for both my role and the business
 Coached and developed team members (3 members of staff progressed to Senior
Branch Advisers)
 Managed resources within the branch
 Maintained quality customer service within the branch and exceeded quarterly target
for the Customer Satisfaction
Various Other Roles and Branches December 1988 to February 2004
I have held a number of different positions from Manager, Coach, Senior Branch Adviser,
Personal Banker and Chief Cashier.
Bought Ledger Clerk January 1988 to December 1988
Smithkline and Beechams
 Posting purchase ledger invoices and expenses
 Batching and coding invoices
 Chaps payment
 Reconciling monthly Accounts
Foreign Cashier March 1987 to January 1988
International Currency Exchange
Purchase and Bought Ledger June 1984 to February 1987
Safety Kleen
Skills and qualifications
 Attended and completed The Customer Advocacy Course and Customer Experience
by the Co-operative Bank arrange with TLSA
 Leadership Challenge and Performance Centred Leadership by CFS University for All
and Oxygen Learning UK
 Effective Performance Management at Co-operative Financial Services University for
All, Miller Street Manchester
 Data Protection & Information Security
 Anti Money Laundering
 Diversity and the Equality Act
 Complaints
 Payment Services Regulations
 Lending Code
 Member British Bankers Association (BBA)
 Sage to be completed
Interests
I like to maintain an active and varied lifestyle outside of work and I currently volunteer at
Battersea dog and cats home. Until very recently I was the captain of the Staines Hockey
Club Ladies 2nd
XI and held the position of goalkeeper. I still enjoy playing regularly as and
when my Battersea commitments allow as well as fitting in a round of golf whenever I can.
References
Available on request