1. Victor Austin 778-872-8948
101-3475 E Hastings St victoraustin2010@gmail.com
Vancouver BC, V5K-2A5
Objective
I want to use my many years of experience as a sole proprietor and apply it to a career as a Customer Service
Representative in the retail service industry
Summary of qualifications
 Ability to rapidly build rapport with both employees and customers
 14 years of computer experience using Word, Google, website building and maintenance, troubleshooting
problems with computer or office equipment
 Experienced in administration duties of a retail store operation including hiring of new employees, phone
sales, dispatch and inventory control (records)
 Excellent abilities in training new workers to work in labour, administration or retail sales environment,
facilitate and manage small or large group of employees
 Self starter with ability to work alone or within a group in an evolving work environment
Work History
AAA Beds 1997-2005
Sole proprietor
Retail sales: Mattresses
Duties: Mgr of retail store, sales, inventory control, training new employees, dispatch, delivery driver,conflict
resolution: employee and customer satisfaction issues
McDonald’s Restaurant 1987-1988
Main and Terminal
Vancouver
Shell Circle K Summer 1989
12th
and Clark
Vancouver
Volunteer Experience
1984-1987 Firefighter: general firefighting duties
Hagwilget Volunteer Fire Department
New Hazelton BC
Education
Native Education Centre 1990-1991 Completed GED
Vancouver BC
Adult Basic Education levels 2-3
BCIT Downtown Campus December 2007 Call Centre Certificate
7th Floor, Suite 750 555 Seymour Street
Vancouver, BC V6B 3H6
References furnished upon request