1. Debra McClure
4719 Helensburgh Drive Apt 201, Chesapeake VA 23321
(T) 757 966-1168 (E) dbrmcc6@gmail.com
Career Overview
Hard working and highly motivated team player with experience in Sales,Customer Service,
and Employee Benefits. Highly adaptable with strong presentation and communication skills.
Able to work in a fast paced environment providing services to a diverse public.
Qualifications
Extensive experience with the Internet including navigation and troubleshooting.
Sales/Marketing expertise including merchandising and on-premise demonstrations.
Proficient in use of Microsoft Office 2010
Accomplishments
Process Improvement:
Chosen to work with small end-user testing team in the development of new
platform for bank card services.
Implemented store displays and conducted consumer testing through demonstrations
Technical Support:
Wrote Technical Support Training template
Ensured customer satisfaction by providing online technical support.
Work Experience
9/2011 - 2/2013 Advantage Sales and Marketing Virginia Beach, VA
Event Specialist
Provide on-premise support of consumer products through promotional materials and
demonstration
03/2001 -05/2011 HSBC Credit Cards, USA
Internet Support Specialist II

2. Provide technical assistance to computer system/website users
Answered questions or resolve computer problems for clients.
Developed materials regarding the use of computer hardware/software, including printing,
installation, word processing, and operating systems
01/2000 -02/2001 G. E. Product Services
Customer Service Agent
Interacted with customers to provide information in response to inquiries about
products and services. Sold extended product warranties.
08/1997 -06/1999 Ruffner Middle School Norfolk, VA
Teacher -Social Studies 6 -8
Taught grades 6 through 8 using all resources, including available technology.
Designed and implemented interactive learning plans to prepare students for State
mandated testing.
Education and Training
C.U.N.Y. -Queens College, New York, New York
History
Bachelor’s Degree
Additional Certifications:
Certified Professional Food Manager
Teaching License