1. Tino Mendieta
593 North Main St
Mansfield MA 02048
508-730-8061
fmendieta@comcast.net
WORK EXPERIENCE
08/8/2011 – 06/23/2015 – Customer Engagement Specialist - Constant Contact – Waltham,MA
(Constant Contactis a well-known,global email marketing firm thataids businesses in their email marketing strategy)
Responsibilities: Supported customers via chat, email and phone at all levels. Implemented walk-throughs for new
customers while on the phone by using instantly-constructed videos. Connected remotely to their computers to help
them. Aided customers as well with display settings. Facilitated conversions from pdf to jpg. Assisted in regard to
uploading contacts to Constant Contact through Excel, Outlook, Gmail, etc. Coached customers in respect to
subscription and delivery issues. Worked directly with the customers’ own email-templates and newsletter-templates
by adding borders, dividers, tables, links and background images, in each case correcting, emending and expanding
the HTML code. Aided customers in web site theme and font matching. In addition provided bi-lingual support
internationally for Spanish-speaking firms, specialized technical support and sales assistance for mobile applications
such as CardStar, and was on call for high-level engagement with Constant Contact Partner Services.
10/1/2002 – 4/12/2010 – IT Help Desk Analyst - Bi-Lingual Customer Service Representative Princess House –
Taunton, MA (Princess House aids women to become small business owners through direct, grass-roots
entrepreneurial teamwork, web site marketing, staff organization and community building.)
Responsibilities: Through cross-training in the IT department, became familiar with coworker issues in regard to
password-resets,and Internet connection problems.Helped IT departmentto migrate from Windows NTto Exchange
Server by creating user accounts in Exchange.Created accounts and resetpassword usingActive Directory. Managed
and evaluated Web Mail. Administered the entire system ofthin clients.Created webinars and online trainingmaterials.
Helped in regard to an across-the-board migrationfrom Groupwise to Outlook.Eventually aided in general IThardware
and software support at all levels for 70 users.
5/1/2001 – 9/1/2002 – Restaurant Manager – Millennium Bostonian Hotel, Boston, MA
(The Bostonian is the home of the super-upscale Seasons Restaurant.)
Responsibilities: Managed the entire operation of the famous Seasons Restaurant, including inventory, hiring and
firing, staff supervision, development of standards & service layout in all areas, employee scheduling, etc.
3/1/2001 – 5/1/2001 – Restaurant Manager – Embassy Suites Hotel, Marlboro, MA
Responsibilities: Managed the restaurant area of the Embassy Suites hotel in the evenings, including service staff,
kitchen staff, and room service staff.
6/1/2000 – 1/1/2001 – Restaurant Manager – Doubletree, Downtown Boston
Responsibilities: Was one of two managers hired to design, launch, and manage the restaurant/cafe/room service
area for the new Doubletree Hotel in downtownBoston.Responsibilities included the blocking-outand stockingofeach
delivery area,and the creating ofthe entire base ofrestaurantpaperwork including standards and staffmanuals,payroll,
inventory, purchasing, and training. Also conducted candidate-interviews and implemented the hiring of new staff
10/1/1998 – 6/1/2000 – Supervisor of Room Service – University Park Hotel, Cambridge,MA
Responsibilities: Was hired to help launch and oversee the room service area for the new University Park Hotel at
Massachusetts Institute ofTechnology, currently Le Meridien.
EDUCATION
7/25/2005 - B.S. in Management with Concentration in MIS Management - University of Massachusetts,Boston
6/1/1997 – Hospitality Management Program – Middlesex CommunityCollege,Bedford,MA
6/6/1996 – GED – Newton High School,Newton,MA