The document is a resume for Lawanna May McConnell. It outlines her contact information, objective of seeking a call center representative position, skills including communication skills and computer skills, qualifications, education including an associate's degree from Ashworth College and a bachelor's degree from Colorado Technical University, work experience in retail and food service, and community involvement volunteering at an animal shelter.

1. Lawanna May McConnell
2118 East Center Street
Kingsport, TN 37664
(423) 963-2476 (Main Cell)
(423) 963-2550 (Secondary Cell)
lawannajon@gmail.com (Email)
Objective:
Looking to obtain the position of a Call Center Representative/Agent. I can do either inbound or
outbound calls. I can settle disputes or do sales. I have the following skills to bring with me to
contribute to your company:
 Outgoing and energetic attitude
 Excellent oral and written communication and interpersonal skills.
 Professional and courteous demeanor and problem-resolution skills.
 Great ability to multi-task in a fast-paced, high volume environment.
 Very strong system skills and the ability to learn, retain, and apply large amounts of
product, procedure, policy, and system information.
 Ability to meet established productivity, effectiveness, training, sales (if applicable),
quality goals, and accept and incorporate feedback.
 Ability to work in a highly structured environment.
 Flexibility in responding to change or business needs.
 Ability to accommodate non-traditional work schedules.
 Bring excellent attendance and punctuality.
 Ability to work independently.
 Knowledgeable in Microsoft Office and many other systems.
 Great Computer skills (Can type up to 70-75 WPM)
Qualifications:
Within complete research of your organization, I have written, planned, and organized a list of
qualifications that you may find valuable to your organization:
 Knowledge Retention
 Attention To Detail
 High School Diploma
 Organization
 Flexibility
 Friendliness/Empathy
 Calm under pressure
 Effective Communication Skills
 Speed (Even Under Pressure)
 Creativity
 Productivity
 Knowledgeable In Microsoft Office
 College Experience
Education:

2. Ashworth College, Norwood, GA
Dates: 03/21/2016-present
GPA: 4.0/4.0
Relevant coursework includes the following: Biology, Biochemistry, Genetics, Physics, Tool
Mark Impressions, Blood Stain Analyses, Computer Forensics, Crime-Scene Reconstruction,
DNA analyses, Forensic Aspects of Fire and Explosion, and Document Examination.
Earned: Deans List and have kept it throughout my entire Degree (so far)
Colorado Technical University, Colorado Springs, CO
Dates: 06/14/2016-present
GPA: 4.0/4.0
Relevant coursework includes the following: Death Investigation, Victimology, Environmental
Science and Sustainability, Criminal Investigation, Interview and Interrogation, Criminal Courts,
Constitutional Law, Data Analyses in Criminal Justice, College Writing, and College Math. I
have taken Information technology as well.
Earned: Deans list and kept it throughout my entire Degree (so far).
Work Experience:
Kmart/Kingsport, TN (423) 246-7179
Worked: 12/1015-present
Position: Hard-lines Associate
Duties: Stock all Beauty and Cosmetic Supplies, made sure isles were clean of debris, help
customers, meet and greet with customers.
Reasonfor leaving: Currently Employed but looking for a full time job or more hours to better
suit my family needs.
RGIS/Johnson City, TN (423) 929-0007
Worked: 03/2015-08/2015
Position: Retail Counter
Duties: Make sure all inventory is counted correctly, fold and make sure all tables are nice and
neatly put back before leaving, put information into computer at the end of the day.
Reasonfor leaving: Too much travel, I was away from my family for sometimes 4 days straight
a week.
Advanced Call Center Technologies/Boones Creek, TN (423) 283-5003
Worked: 11/2014-02/2015
Position: Call Center Agent
Duties: Fixed bank accounts for Bank of America and detected fraud on the customer’s
accounts, had to have a flexible schedule, used many different computer systems, cold and warm
call transfers, interpreter transfers, sign language calls.
Reasonfor Leaving: Terminated-Got the flu and I called in and talked to the wrong Supervisor
so my Supervisor had no idea why I was missing work and I got terminated over this. I can
assure your organization this will never happen. This was a mistake that I learned a lesson
from.

3. McDonalds/Kingsport, TN (423) 247-9581
Worked: 05/2014-11/2014
Position: Cashier/ Greeter/ Clean-up
Duties: Took orders through drive-through, made sure the order was correct, handed the order
out. Worked front register and greeted the customers, took their orders, made sure order was
right, took money and gave change back, made sure the customer left satisfied. I also cleaned the
entire restaurant inside and parking lot before leaving.
Reasonfor Leaving: Got the job offer at ACT and left on good terms from here.
Burger King/Kingsport, TN (423) 245-4600
Worked: 07/2013-11/2013
Position: Cashier/ Greeter/ Clean-up
Duties: Took orders through drive-through, made sure the order was correct, handed the order
out. Worked front register and greeted the customers, took their orders, made sure order was
right, took money and gave change back, made sure the customer left satisfied. I also cleaned the
entire restaurant inside and parking lot before leaving.
Reasonfor Leaving: Not getting enough hours, maybe 8-10 weekly.
Burger King/Big Stone Gap, VA (276) 523-3338
Worked: 03/2013-07/2013
Position: Cashier/Greeter
Duties: Took orders through drive-through, made sure the order was correct, handed the order
out. Worked front register and greeted the customers, took their orders, made sure order was
right, took money and gave change back, made sure the customer left satisfied.
Reasonfor Leaving: Transferred my job from Big Stone gap, VA to the company in Kingsport,
TN.
Additional Experience:
Although I do not have any certificates in computers or their systems, I have A LOT of
experience with all computers and a lot of systems. I can work my way through and navigate any
system put in front of me. I also know a lot about Information Technology, so I can work on
computers to some degree, which this is through my college work but I am not certified yet. I
can type 70-75 WPM. I am very knowledgeable in Microsoft Office. Can make spreadsheets,
graphics, diagrams, and work through every system on Office.
Community Involvement:
SBK Animal Shelter/ Kingsport, TN
Dates: 03/2015-present
Position: Volunteer worker
Duties: Walk, feed, and bathe dogs daily, as I do not work with the cats, I am highly allergic!
Take in potential fosters and people to look at potential pets. Do all paperwork on pets I have
adopted out or fostered out at the end of the day. Make sure all pens and cages are cleaned,
secured, and the animals have food and water before leaving.