1. Derek Reigstad
Tacoma, WA 98446 (253) 318-8610Reigstad5109@student.cptc.edu
Profile _____________________________________________________________________________
I am an individual who strives to succeed for not only myself but my team as well. Motivation and respect are
very important attributes that I consider a must have in any professional business setting. Focus and
preparation are two standards I incorporate into my job performance. Being in management previously has
enabled me to learn how to provide leadership and organization to my fellow teammates. In the work
environment, I enjoy building a routine that enables me to be more efficient. I am always willing to learn and
take on new challenges. I believe great customer service and satisfaction is key in building good business
relations and future business. “Positive productivity in everything we do in life”
Skills Summary ______________________________________________________________________
Windows Vista, 7, 8
Server 2008, 2012
Customer Service
Professional Presentations
Domain Controller
Configuration
Cisco Routers and Switches
Multiple Linux Dist.
Project Management
RJ-45 network wiring
Hyper-V
Virtual Box
Team building
Adobe, MS Office
DHCP, DNS
Perform Backups
Documentation
TEC, Micros POS (Point
of Sale)
Educational and Professional Experience_________________________________________________
COMPREHENSIVE LIFE RESOURCES TACOMA, WA (Intern) MAY 2015 – JULY 2015
Study and Reviewed HIPAA law
Provided some reference material regarding BYOD and Security Policy that I had created
Performed profile changes on company issued laptop for new hire deployment
Researched and implemented the backup of Bitlocker recovery keys “Manually” via command line,
created walkthrough and created a GPO on company server with a startup script for efficiency and multi-
device configuration
Created new email for new hires
Took care of help desk tickets/calls (password resets, locked accounts, etc.)
Made inventory of and removed stale user accounts and shared folders from server
Setup RJ-45 runs and switch for new office area and migration of office personnel, then finished setup
with connection of multiple workstations.
LASA LAKEWOOD, WA (Intern) FEBRUARY 2015 – JUNE 2015
Assisted in network transition from old location to the organization’s new facility being constructed
Compiled hardware list for possible build of a new server
Drafted a physical topology of possible new network layout
Updated current server and installed additional hard disk for needed storage capacity
HAMPTON INN & SUITES KENT, WA SEP. 2010 – AUG. 2013
Performed nightly tape backups of database, input nightly and month to date info. Into flash report.
Maintained a OnQ Property Management system and its database maintenance program
a) Added end user accounts and reset passwords in DB maintenance.
b) Assisted with configuration of DB maintenance such as; changing default system values and PBX routing
for house accounts.
2. Derek Reigstad
15610 39th Ave. Ct. E. Tacoma, WA 98446 (253) 318-8610 Reigstad5109@student.cptc.edu
c) Provided insight and assistance with the hotel’s Rate and Inventory system, including loading rooms, groups
and rate structures for those.
Aided with the creation of house accounts and other group reservations in OnQ Property Management.
Experienced with problem solving and troubleshooting with customers over the phone.
a) I have experience with troubleshooting a wide variety of problems.
b) I am experienced in assisting client logon, email, VPN and network connectivity issues.
Working knowledge of Printer, Scanner and Fax usability.
a) I can resolve different printer issues.
b) I am knowledgeable with troubleshooting printer problems such as; paper jam, renaming the printer, and
configuring for setup, etc.
Experienced with Accounts Receivable and its computer application.
a) I was in charge of invoice creation for our corporate billing and statements.
b) Adjusting, deletion and addition of charges in the A/R Application.
Directly supervised the Front Office and Customer Retention.
a) I provided assistance in the update and change of client Hilton membership such as; configuration of changes
made to profile through OnQ Property Management (hotel chain’s in house database management program).
b) I provided new employee training, setup and task management.
Gained solid computer skills
a) I worked with multiple hotels property management systems (in house database management program),
including Marriott’s provided me with immense computer hands on skills.
Have run CAT5e and CAT 6 network cable.
Education___________________________________________________________________________
CLOVER PARK TECHNICAL COLLEGE – Lakewood, WA 2013 - 2015
AAS-T completion – June 2015 Cumulative GPA: 3.79
Computer Networking & Information Systems Security
Phi Theta Kappa International Honors Society – Beta Omicron Gamma Chapter Member (#2806304)
Certificate in Cisco Network Design & Security from Clover Park Technical College
Additional Coursework includes: Computer Security Concepts; MS Desktop Support 1 & 2;
Administer Windows Server OS; Advanced Linux; Contingency Planning.
Presidents list Spring & Fall Quarter; Vice Presidents list Summer Quarter
Provided assistance to instructor in rewire and upgrade from CAT 5e to CAT 6 as well as reimage of
Hard Disks for the next quarter classes.
TACOMA COMMUNITY COLLEGE – Tacoma, WA 2005 – 2009
DTA Business Administration - 109 credits completed Cumulative GPA: 2.84
Coursework includes: Financial Accounting; Marketing and Business Development; Public Speaking;
Japanese 101; Micro Economics; Macro Economics; Business Law; Chemistry 110; Statistics 146;
CERTIFICATIONS
COMPTIA A+ - COMP001020721660 (220-801 – 675; 220-802 – 700)
TestOut PC Pro Certification
TestOut Network Pro Certification
TestOut Windows Client Pro Certification
TestOut Windows Server Pro: Install and Configure Certification
TestOut Windows Server Pro: Manage and Administer Certification BETA
3. Derek Reigstad
15610 39th Ave. Ct. E. Tacoma, WA 98446 (253) 318-8610 Reigstad5109@student.cptc.edu
References________________________________________________________________
William Harris – Technical Writer
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5800 wharris@cmhshare.org
Robert McVey – Network Administrator
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5800 rmcvey@cmhshare.org
Matt Brownell – Assistant Network Administrator
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5800 mbrownell@cmhshare.org
Mark Johnson – Information Services Director
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5840 mark@cmhshare.org
Janne Hutchins
Living Access Support Alliance (LASA) – 8956 Gravelly Lake Road S. Lakewood, WA
(253) 581-8689 Janne@lasawa.org
Donald Souza – Windows Server Administration Instructor
Clover Park Technical College – 4500 Steilacoom Blvd. SW Lakewood, WA
(253) 589-5791 don.souza@cptc.edu
Jeffrey Turner – Certified Cisco Network Design & Security Instructor
Clover Park Technical College – 4500 Steilacoom Blvd. SW Lakewood, WA
(253) 589-5714 Jeffrey.Turner@cptc.edu