1. MALITAO, MARY JOY PONCE
Al Muteena Deira, Dubai U.A.E
Mobile No: 0568431997
e-mail: Maryjoymalitao@yahoo.com
OBJECTIVES:
 To obtain a position in an office environment, where there is a need for a variety of office
management tasks including computer knowledge, organizational abilities, business
intelligence and hospitality management.
EDUCATIONAL BACKGROUND:
 BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
2011-2015
 BACHELOR OF SCIENCE IN HOTEL & RESTAURANT MANAGEMENT
ARELLANO UNIVERSITY
2007 – 2009
SKILLS:
Hard Working & Self Motivated.
Ready to work alone as well as with team
Proficient in MS Word, MS PowerPoint
Proficient in Oral Communication
WORK EXPERIENCE:
 MAJOR SHOPPING MANAGEMENT CORPORATION
Mandaluyong, Metro Manila
Customer Relation Service Representative
SM Megamall Department Store
September 7, 2015 – December 11, 2015
Duties & Responsibilities:
 Incident violation report to employee
 Investigating security incidents or violation and preparing report
 Mediating complaints raised by customers tenant and employee
 Supervising and overseeing disposition and turnover of left items.
 Responsible for assistingtheCRS Manager in the over-all supervision of personnel
assigned in his section.
 Orients new employees on job duties and department/section procedures.
 Trains employees on the job and recommends appropriatetrainingwhenever
necessary.

2.  PEARL GARDEN HOTEL
1700 M. Adriatico Street, Malate Manila
OJT-Office Staff
December 27, 2014 - February 23, 2015
Duties & Responsibilities
 Answer telephones, direct calls & take messages
 Collect and mail bills, contracts, policies, invoice and checks
 Operate office machines such as photocopies, printer & Computer
 Communicate with customers, employees and others individuals
questions, disseminate, or explain information take orders and address
complaints
 Collect, count and disburse money, do basic bookkeeping and complete
banking transaction.
 Inventory and order materials, supplies and services
 CHOI GARDEN
SEAFOOD & SHARKS’S FIN RESTAURANT
Annapolis Street Greenhill’s, San Juan City
Practicum-Fine Dining Restaurant
Receptionist
April 21, 2014 – June 22, 2014
Duties & Responsibilities
 Greet visitors warmly and make surethey arecomfortable
 Call persons waitingfor visitor and book them a room to meet in
 Gather personal and insuranceinformation
 Give visitors badges and direct them to wherethey can sign in
 Arrangeappointments
 Inventory and order materials,supplies and services
SEMINARS ATTENDED:
 GLORIA JEAN’S
“Coffee Sessions with theAcademe”
World of Coffee & Barista Basics
September 14, 2008
 ARELLANO UNIVERSITY
School of Hotel and Restaurant Institution Management
“LASAP” A Taste of Filipino Cuisine and Delicacies
February 26,2009
 Association of administrators in hospitality,hotel and restaurant management educational
institutions (AAHRMEI)
“Reminiscingour Filipino Cultural Heritage” a national competition held at noble
gymnasium
August 25, 2007
 HENYSISON

3. “Special International Cuisine”
September 24, 2008
 STI COLLEGE CUBAO
“Student Cook fest”
March 9, 2007
 POLYTECHNIC UNIVERSITY OF THE PHILLIPINES
Hospitality Convention and Events Management
“HOSPITALITY TO REALITY: THE JOURNEY BEGINS”
September 3, 2011
 ARELLANO UNIVERSITY
“The Secret Ingredients of a Successful Caterer”
Mr. Sebastian “Steve”A. Tamayo(CEO, Tamayo’s Catering)
March 7, 2009
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
“SOAR HIGH, MARCH FAR. SAIL SMOOTH TO HOSPITALITY INDUSTRY”
October 6, 2012
 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
“Testimonials Ceremony”
March 7, 2015
ORGANIZATION & ACTIVITIES:
 Member
Hospitality Management Society (HMS): PUP San Juan, Metro Manila
 Event Organizer
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science in Hospitality Management
“MASQUERADE FESTIVAL”
 Event Organizer
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science in Hospitality Management
“Secret of the Secret the Marikina’s Llanera”
 Event Organizer
Concepts, Strategies and Updates in Hospitality Industry
PERSONAL INFORMATION:
Gender: Female
Age: 25
Birthday:November 13, 1990
Civil Status: Married
Religion: Catholic
Languages: Tagalog and English
Height: 5’3
Visa: Tourist