Racquel Pagulayan is seeking a position that offers professional growth. She has over 3 years of experience in customer service and hotel operations. She holds a Bachelor's degree in Hotel and Restaurant Management. Her objective is to gain further exposure while being resourceful, innovative and flexible.

1. RACQUEL B. PAGULAYAN
#52 Woodlands Drive 16 Unit 08-05 Singapore 737900
+65 84947834
rbargayo@gmail.com
OBJECTIVE
To gain further exposure and to grow as an individual working in a reputable
institution that offers professional growth while being resourceful, innovative and
flexible.
WORK EXPERIENCE
Red Planet Hotels Philippines Corp. (Tune Hotels Ermita, Manila, Philippines)
Guest Service Executive
February 2012 – Mar 2015
• Handle customer inquiries and complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution.
• Communicates and describes the limited service concept accurately and
consistently
• Makes daily reservation count for arrivals and departures.
• Register all incoming guests¸ making sure all pertinent information is obtained¸
identification checked¸ confirmation sheet is printed and signed by guest.
• Prepares and document accurate shift and daily reports.
• Proficient in MS Word, Excel and Outlook and PowerPoint.
• Experience in Customer Service Software – RoomKeyPMS and Webress.
Nest Builders Development Corporation
Front Desk and Housekeeping Supervisor
January 2010 – July 2011
• Provide Accurate, valid and complete information by using the right
methods/tools.
• Supervise work activities of cleaning personnel to ensure clean, orderly, and
attractive rooms.

2. • Assign duties, inspect work, and investigate complaints regarding housekeeping
service and equipment and take corrective action.
• Purchases housekeeping supplies and equipment, take periodic inventories and
construction materials for the company.
EDUCATIONAL BACKGROUND
Philippine Women’s University,
EDSA, Quezon City, Philippines
Bachelor of Science in Hotel and Restaurant Management
June 2005 – December 2009
ON THE JOB TRAINING
Italiannis Restaurant
Midtown Wing, Robinson’s Place Manila
Malate, Manila, Philippines
- Kitchen Staff
- Reports directly to the kitchen managers.
- Prepare the kitchen for opening including pre-preparing food for the
lunchtime period and fresh fruit for juices.
- Preparing food orders as they are received, following the kitchen prep
cards, ensuring all customers receive their food in a timely manner.
- Ensuring all food which leaves the kitchen does so at our high levels
of presentation.
- Ensure food is prepared in accordance with health & hygiene
regulations.
- Replenishing stock when necessary and notifying your manager if
stock levels become low.
Chef D’ Angelo Restaurant
UGF SM Fairview, Quezon City, Philippines
- Bar and dining area attendant.
- Serves food and beverages to patrons at tables.
- Reports directly to the dining manager.
- Maintaining a clean and tidy dining area.
CONTACT INFO
Date of Birth : Oct. 16, 1987
Age : 28 years
Gender : Female

3. Civil Status : Married
Nationality : Filipino
Religion : Christian
REFERENCE
Maria Lourdes Estonactoc
Hotel Manager - Red Planet Hotel Ermita, Manila, Philippines
maria@redplanethotels.com
+639-027089888 local 107
Renjee Andrada
Global Quality Control Centre Specialist- DHL Express Group
renjee.andrada@yahoo.com
+65-86834200
Camilo Ong Datu Jr.
Interior Design Manager - DP Architect Singapore Pte Ltd
congdatu@hotmail.com
+ 65-84992184
Expected Salary: SDG 2,100
Availability Period: Immediate
Reason for Leaving: Strategic career move overseas