1. Francisco, Ervin P.
Blk 11 Lot 10 Shekels Street Cainta Greenpark Village Cainta, Rizal, Philippines
09778227184/ (02) 6967601
ervinfranciscooo@gmail.com
OBJECTIVE
• To seek position in Hotel or Restaurant Industry that provides maximum level of customer
service where I can apply and enhance most of what I have learned in my education, work
experience, training versatility, and interpersonal skills.
EDUCATIONAL BACKGROUND
• Bachelor of Science in Hotel and Restaurant Management
University of Santo Tomas
June 2010 – 2014
- Dean’s Lister of Academic Year 2010-2011
• Secondary Education
San Benildo Integrated School
June 2006 – 2010
- Consistent honor student from 1st
year to 4th
year; Outstanding in club awardee

2. INTERNSHIP
• Practicum Trainee at Crowne Plaza Manila, Galleria
Ortigas Ave, Corner Asian Development Bank Ave., Quezon City
600 hours of Hotel Phase Practicum Training; 300 hours in Food and Beverage department, 300
hours in Banquet Services
June 2013 - September 2013
• Inhouse Trainee at Reader’s Café
University of Santo Tomas, Sampaloc, Manila
October 2013
WORK EXPERIENCE
• Shift Manager
Max’s Group Inc. Phils., Chino Roces Avenue, Makati City
Pancake House Inc.
July 2014- Present
SEMINARS AND CONVENTIONS ATTENDED
• “Leadership Fundamentals”, Max’s Scout Tuason, Quezon City, March 29 – 30, 2016
• “Grandeur: A First Class Dining Experience”, UST Seminary Gymnasium, Espana, Manila,
February 21, 2014
• “Lectures on Housekeeping, Front Office, Food and Beverage-Banquet”, Marriott Hotel, Cebu
City, September 28,2012
• “Bar Exposure Seminar”, T.G.I.Friday’s Tomas Morato, August 29,2012

3. • “Barista Basics”, St. Honore Clubhouse Artisan Bakery and Café, Quezon City, August 29,2012
• “World of Coffee Concoction”, St. Honore Clubhouse Artisan Bakery and Café, Quezon City,
August 29, 2012
• “Housekeeping and Food and Beverages Seminar & Tour”, Bellevue Hotel, Alabang,
Muntinlupa, February 2-3, 2012
• “Grand Culinary Challenge: Basic Kitchen Techniques”, Conducted by Unilever Food Solutions,
World Trade Center, Pasay City, March 1, 2011
• “Grand Culinary Challenge: Basic Food Photography”, Conducted by Unilever Food Solutions,
World Trade Center, Pasay City, March 1, 2011
• “Manila Food and Beverage Exposition”, World Trade Center, Pasay City, June 16, 2011
• “Food Sanitation and Safety Operations Seminar, Best Management Practices-For Commercial
Kitchens and Food Safety (H.A.C.C.P. Principle)”, Crowne Plaza, Galleria, Ortigas Center, Pasig,
September 21, 2010
SUMMARY OF QUALIFICATIONS
• Strong drive to success; Charismatic leadership; Active listener; Delegating tasks and
responsibilities; Team player; Handles team schedule, Forecasting of inventories, Good written
and verbal communication skills; Strong interpersonal skills; Works well under pressure;
Provides customer service in a courteous manner; Flexibility to work in a changing environment;
Willingness to learn more about the hospitality field; Has efficient punctuality; Point of Sale
(POS) system operation
PERSONAL INFORMATION
Age: 22 years old Date of Birth: September 25, 1993 Height: 5’6” Weight: 140 Lbs.
CHARACTER REFERENCES
• Ms. Donna Dinglasan
Area Manager
Pancake House
09328469923

4. • Ms. Reina Carmina Si
Asst Restaurant Manager
Pancake House
09175937194
• Mr. Ryan Rodriguez
Operations Manager
Locavore Restaurant
09166337301