1. ANGELICA J. GONZALES
Pantar-Orba, Baraoas Sur, Naguilian, La Union
 09169736980/09059165015 (Mobile)
Email address: angel_071415@yahoo.com
CAREER OBJECTIVE:
To obtain a position in a reputed company offering opportunities for advancement and professional development in
order to utilize my customer service skills and physical abilities.
PROFESSIONAL QUALITIES:
• Highly organized, motivated and dedicated to get the job done.
• Computer literate.
• Can create a better environment by understanding the customer needs better and providing standard quality
services.
• A trained professional in the field of delivering good treatment to customers and on time help.
• Able to work glowing in a team environment
• Responsible, realistic, and dependable
• Friendly, caring and service-oriented
• Customer-focused approach
• Able to handle multiple assignments under pressure and consistently meet tight deadlines under minimal
supervision
• Regularly attends seminars, trainings and workshops to expand knowledge and skills for personal, and
professional growth and to be able to provide excellent care to clients.
PERSONAL INFORMATION:
Nickname : Angel
Date of Birth : May 7, 1994
Birthplace : San Fernando City, La Union
Gender : Female
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
Height : 5’5’’
Weight : 120 lbs.
BMI : 20
Dialect / Language
Spoken/Written : Adept in English, Filipino, and Ilocano
Knows basic Nihonggo and Spanish.
Hobbies : Loves listening to music, binge eating and hanging out with friends

2. EDUCATIONAL BACKGROUND:
Name of School Inclusive Year Educational
Attainment
College / Saint Louis University 2010 to 2014 Bachelor of
Baguio City, Philippines
Science in Hospitality and
Tourism Management -
Graduate
Secondary / Sacred Heart School 2006 to 2010 Graduate
Bauang, La Union, Philippines
Primary / Naguilian Elementary 2000 to 2006 Graduate
School
La Union, Philippines
TRAINING/SEMINARS ATTENDED:
• “Tik-Tak!Orasna! Mag-level-up kana! Motivating and Committing Oneself to Excellence”, Held at
the Jose Burgos Gym, Saint Louis University, Baguio City, Philippines on October 3, 2010. Speakers:
Andrew S. Macalma & Mark Go
• Aspects of Finance and Investments in General. Held at the Devesse Bldg AVR, Saint Louis University
Maryheights Campus, Bakakeng, Baguio City, Philippines on August 14, 2011.
• Food Handlers Orientation Seminar. Held at the Devesse Bldg AVR, Saint Louis University
Maryheights Campus, Bakakeng, Baguio City, Philippines on September 25, 2011. Florence G. Reyes, MD
MPH Msc -City Health Officer/ Speaker
• Emergency Medical Services Seminar. Lecture-Demonstration in First Aid conducted by the Philippine
Red Cross-Baguio City Chapter.Held at theDevesse Bldg AVR, Saint Louis University Maryheights
Campus, Bakakeng, Baguio City, Philippines on July 10, 2012. Anastacia B. Tamayo -Chapter
Administrator, Philippine Red Cross-Baguio City Chapter.
• “The Basics of the Micros Fidelio System”. Held at the Florence Function Room, Hotel Veniz, #1
Abanao Street, Baguio City, Philippines on September 16, 2012
• “ Interpersonal Skills: Handling Customer Complaints”. Held at the Florence Function Room, Hotel
Veniz, #1 Abanao Street, Baguio City, Philippines on September 16, 2012. Rosalie P. Villena, MBA
-Speaker.
• “The Basics of the Amadeus System”. Held at the Florence Function Room, Hotel Veniz, #1 Abanao
Street, Baguio City, Philippines on September 16, 2012. Louisa Doctolero-Wakat, MBA- Speaker.
ACHIEVEMENTS:
• Recognition of Dean’s List 1st
Semester of Academic Year 2012-2013
AVR Fr. Devesse Building, Saint Louis University, Maryheights Campus, Baguio City
February 16, 2013

3. • Recognition of Dean’s List 1st Semester of Academic Year 2013-2014
AVR Fr. Devesse Building, Saint Louis University, Maryheights Campus, Baguio City
February 26, 2014
ON-THE-JOB TRAINING:
Etihad Cargo-Gulf United Corporation
2Floor PAIR-PAGS Center, NAIA Avenue,
Pasay City, 1705, Metro Manila
November 2013 -January 2014
EXPERIENCE:
Front Desk Clerk
Benguet Prime Hotel
Baguio City, Benguet Philippines
June 2014 – Present
• Highly skilled in greeting, registering, and assigning rooms to guests
• Proven ability to assist guests with room booking, changing and cancelling reservations
• Adept at computing bills, collecting payments, and making change for guests
• Excellent verbal and written communication skills
• Dedicated and careful—high level of accuracy and attention to detail
• Demonstrated expertise in providing and ensuring high-quality guest relations
CHARACTER REFERENCES:
JOCELYN OLIVARES
Reservations Associate
Etihad Cargo-Gulf United Corporation
PAIR-PAGS CENTER, Pasay City
Contact #: 09175790373
APRIL ROSE NARAG
Supervisor – Front Office Department
PRIME HOTEL
Baguio City, Benguet, Philippines
Contact #: 09369827525
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
ANGELICA J. GONZALES
Applicant