1. Hannah Ridge
14 Sackville Street Heidelberg Heights, VIC 3081
0450 289995 | hlkridge@gmail.com
With over 6 years experience as a RemedialMassageTherapist I
am now studying Veterinary Nursing. Given the skills I have
gained to date in my career at Crown Spa, I have had extensive
training with customerexperienceand delivering consistentfive
star level customer service.
Key skills and attributes
 Bachelor’s degree in Animal and Veterinary Bioscience. 
 Qualified Remedial Massage Therapist. 
 Diploma of Public Safety obtained during a ten-year career as a Mounted
Police Officer. 
 Excellent written and verbal communication skills, evidenced by regularly
delivering extremely high service standards in my current role at Crown Spa in
Crown Towers. 
 Extensive customer relations experience from a long history of public service
and customer service. 
 Worked with large age spectrum of people from very young children to elderly. 
 Extensive experience performing reception duties at five star day spa and
Forbes Magazine listed venue. 
 Excellent sales ability with quality product and high level of personal relate
ability with customers.
 In my spare time I create pet beds from vintage suitcases (which involves
sewing, so I have fairly good sewing skills). 



2. 
ACADEMIC QUALIFICATIONS
Certificate IV of Veterinary Nursing | NMIT | 2015-Present
Highlights:
 Completed 56 hours of practical placement so far in the field of Veterinary
Nursing. 
 Attained a competency across all subjects. 

Bachelor of Animal and Veterinary Bioscience | La Trobe
University | 2012 – 2014
Highlights: 
 Provided extensive education in animal physiology, genetics, basic physics
and various biology and zoology subjects. 
• Completed 720 hours of field and lab work gaining vast general knowledge of
animal systems and internal biology.
Diploma of Remedial Massage Therapy| Australian College of
Massage.
Highlights:
• Extensive training in musculoskeletal anatomy and manipulation of same.
• Completed 150 hours of training treating patients, diagnosing injuries and
administering treatment to same.
• Extensive training in customer service and business administration.

3. EMPLOYMENT HISTORY
Crown Spa | August 2013 – PresentResponsibilities:
 Perform role as Remedial Massage Therapist. 
 Have a good knowledge base of musculoskeletal system and general
human physiology in reference to assisting with diagnosis and treatment of
sports injuries. 
 Actively contribute to high-level treatment and care through skilled
assessment, care planning, implementation, evaluation and recording. 
 Perform reception duties regularly and deliver five star levels of customer
service. 
 Be able to keep track of regular clients and their history to ensure ongoing
support and treatment plans are delivered at a high level of competency. 
 Ensure all new staff agency, casual and part time are correctly orientated to
the facility. 
 Ensure consumer care standards are met in a professional,
organizational, legal, and ethical capacity. 
 Maintaining a safe environment for both staff and patients. 
 Demonstrate a commitment to professional development. 
 Working with other staff members to provide holistic patient centered care for
up to 60 clients per day. 

Victoria Police | General Duties Police Officer and Mounted
Police Officer | 2003 – 2013 Responsibilities:
 General duties policing patrols. 
 Reception duties dealing with emergency situations over the phone and walk-
ins. 

4.  Basic first aid care administered to Police Horses including wound treatment
and medication administration.
 Riot control. 
 Animal behavioural training. 
 Stock ordering and control. 

Eclipse Nightclub Bendigo | Bar Attendant Responsibilities: |
2000 - 2003
 Service of food and beverages in the nightclub, customer relations provision of
superior service, orders, reservations, bill processing. 
 Coordinating and/or serving functions, banquets and conferences of 10 to 350
guests 
Personal referees Employment referees
Ellen Clarke Samantha Powell-Phelps: Crown Spa
Preferred contact: 0403 537 653 Preferred Contact: 0406 274 309
Grace Waller Melinda Hiatt: Victoria Police
Preferred Contact: 0431 944 280 Preferred Contact: 0405 982 035