This document is Marla Douglas' resume, which summarizes her extensive experience in office management, executive assistance, facilities management, and customer service roles over nearly 30 years. She has managed the operations of several small businesses and provided high-level support to executives. Her resume emphasizes skills in organization, problem-solving, training, budgeting, and using various software programs.

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10934 Huston Street, #204, North Hollywood, CA 91601 • 818.643.9357 • marladouglas@yahoo.com
Marla Douglas
Professional Skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• QuickBooks Pro
• WordPress
• Typing (80 wpm)
• 10 Key By Touch
• Management Skills
• Supervisory Skills
• Customer Service Skills
• Volusion Website Store
Accomplishments
 Initiated and created Office Manager manual with detailed instructions for management of office (2015)
 Initiated and created detailed instruction manual for production of products (2014)
 Initiated and created detailed job descriptions for all Nonie of Beverly Hills personnel (2013)
 Increased sales by 17% over prior year (2013)
 Added 15 new accounts increasing yearly sales (2012 and 2013)
 Instrumental in the design of the Nonie of Beverly Hills website (2012)
 Renegotiated contract with a major chain store preventing product discontinuation (2011)
 Produced all aspects of Hollywood Talent Quest singing competition and coordinated talent and judges (2008)
 Spearheaded construction, design and establishment of a 6,000 sq. ft., 14-suite, start-up office facility (2007)
 Took charge of accounts receivables recouping over $3,000 from seriously delinquent accounts (2007)
 Consistently received “Far Exceeds Job Requirements” reviews (1998 – 2001)
 Promoted from Office Manager to Vice President due to outstanding reviews and performance (2000)
 Supervised all aspects of an $8 million construction project including the plan, design and relocation to a
46,000 sq. ft. Class A high-rise building in downtown LA (1999)
Experience
05/2009 – Present Nonie of Beverly Hills Hollywood, CA
Office Manager & Executive Assistant
• Right-hand to the CEO – instrumental in leading and managing all aspects of the business.
• Hire, train and supervise in-house staff including office assistant, warehouse personnel and production personnel
• Customer service – process all wholesale and retail customer orders; advise customers of product selection and
usage, handle customer returns, replacements, credits, etc.
• Creation of marketing tools including presentations, one-sheets, brochures, etc.
• Purchasing of all production supplies including equipment, ingredients, bottles, shipping materials, brochures,
product labels, office supplies, etc.
• Create specials and marketing email blasts to customers using MailChimp
• Equipment maintenance and repairs
• IT maintenance and troubleshooting, including Nonie website maintenance and updates
• Maintain client and vendor databases
• File and recordkeeping maintenance
• Sales rep to stores including Whole Foods, Mother's Market, Lassens, Erewhon and several independent health
food stores and co-ops.
• Seek out, train and supervise outside sales reps and demonstration personnel
• Seek out and develop relationships with potential wholesale and retail customers
• Communicate with store buyers and maintain adequate stock of product
• Provide in-store and telephone training to store sales associates
• Perform demonstrations of products at stores, health fair events and farmers markets
• Process accounts payable, accounts receivable and payroll using QuickBooks Pro Accounting
• Executive Assistant duties including dictation, letter writing, personal bill payments, etc.

2. 818.643.9357 • marladouglas@yahoo.com
Marla Douglas
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10/2007 – 01/2009
(Company went out of business)
Burnley Music & Entertainment Complex Hollywood, CA
General Manager
• Responsible for entire facility operation, including basic IT troubleshooting, telephones, repairs and overall
maintenance
• Processed accounts payable, accounts receivable and payroll using Peachtree Pro Accounting
• Managed hourly/daily bookings of suite rentals
• HR responsibilities – Hired, supervised and trained receptionist, office assistant and interns
• Coordinated interviewing and booking of private music instructors
• Designed booking system of 14 individual suites using Google calendar
• Produced Hollywood Talent Quest singing competition and coordinated talent
• Negotiated with prospective vendors for maintenance services
• Designed flyers and marketing materials
• Created newsletters using Constant Contact program
• Maintained client and student databases
• Purchased furniture, equipment and supplies
• Public relations liaison
12/2006 – 06/2007
(Company went out of business)
Macy Gray Music Academy North Hollywood, CA
Director of Admissions
• Scheduled/coordinated group classes and private lessons
• Interviewed, advised and enrolled students
• Liaised with parents, students and instructors
• Maintained student records and databases
• Processed credit card, cash and check payments
• Supervised office assistant
• Supervised maintenance of facility
10/2005 – 10/2006 ViSalus Sciences Los Angeles, CA
Office Manager & Executive Assistant (part-time)
• Assisted with planning and coordination of monthly, quarterly and annual training events
• Travelled and participated in off-site training events
• Liaised with nationwide network of distributors
• Booked extensive travel and hotel reservations
• Scheduled conference calls and meetings
• Purchased and maintained office supplies
• Coordinated office repairs
• Fire/Life/Safety Coordinator and Floor Warden
• Building liaison
01/2002 – 10/2005 Freelance Administrative Consultant Los Angeles, CA

3. 818.643.9357 • marladouglas@yahoo.com
Marla Douglas
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03/1994 – 12/2001 Merrill Lynch Investment Managers /
Hotchkis and Wiley
Los Angeles, CA
Vice President and Office Manager
• Construction projects – instrumental in the plan, design, implementation and relocation to 46,000 sq. ft. offices in
a Class A, high-rise building
• Facilities management – building liaison, lease adherence, repair requests, access cards, after-hours access,
adherence to fire and safety codes, disaster planning
• Facilities maintenance – cleaning, repairs, lighting, carpeting, marble and tile flooring, upholstery, walls, wood,
appliances, plants, etc.
• Supervisory responsibilities – ensured smooth operation of facilities by hiring, training and evaluating
administrative assistant, reception, copy/fax center, and mailroom personnel
• Purchased furniture, seating, lighting needs, artwork, office supplies and stationery
• Maintained budget for Administration Department and audited invoices to ensure accuracy
• Coordinated in-office relocations, furniture storage and liquidation
• Organized and coordinated annual holiday card and gift mailing
• Excelled in anticipating needs, troubleshooting and handling tough situations
09/1992 – 03/1994 Nestlé USA Glendale, CA
Administrative Assistant
• Provided administrative and clerical assistance to 13 employees in the Specialty Foods Division
• Formatted and prepared color graphics presentation documents and spreadsheets
• Formatted and prepared statistical charts, tables and graphs
• Generated monthly sales spreadsheet reports
• Coordinated domestic and international travel arrangements
• Composed correspondence and generated expense reports
• Organized and maintained product supply room
02/1989 – 09/1992 Bank of America Los Angeles, CA
Executive Assistant
• Assisted Executive Vice President/Area Director of Real Estate Industries Group
• Liaison to five direct reports and 20 account officers
• Maintained and processed confidential personnel and departmental data
• Scheduled meetings and maintained EVP's calendar
• Performed administrative project work entailing research, data collection and some analysis
• Formatted and prepared statistical charts, tables and graphs
• Coordinated travel arrangements
• Composed correspondence and generated expense reports
Education
Lansing Community College, Fine Arts Major Lansing, MI
American Management Association – Los Angeles, California
• Facilities Planning & Design 1995
• Managing Multiple Projects, Objectives and Deadlines 1995
• Operating Your Office On All Cylinders 1996
• How To Interview People 1997
• How To Criticize and Discipline Employees 1999