1. Mark A. Cheatwood
3255 Troy-Urbana Rd, Troy, OH 45373 / 937-608-1370 / OctaneFDX@hotmail.com
VBA Specialist / MS Office Automation Specialist / Excel Coach
A determined, dedicated, unstoppable analyst with fifteen years of experience in making other
people’s jobs easier.
 Communication – Thorough, patient, encouraging communication with the customer to decipher
exactly what he can do to help. Then, at the seeming-completion of each project, spends more
time with the customer to ensure they have everything they need, often enlarging his contribution
to their efforts in the process.
 Data Expertise – Proficient, sometimes mesmerizing solutions to customer’s data needs, using MS
Excel, SQL, VBA tools, and more.
 Operational Excellence – Award-winning operations manager with excellent People skills.
 Experienced Coach – Has taught Beginner, Intermediate, Advanced, and Macro level Excel courses
to a wide variety of job classifications, including engineers, HR personnel, front line service agents,
operations managers, senior managers, and more.
Professional Experience
April 2006 - Present | FedEx Express | Vandalia, Ohio
Engineering Systems Advisor
 Collect and compile all data for U.S. Ops Regional Vice President competition, monthly and annual
 Collect and compile all data for U.S. Ops Managing Director competition, monthly and annual
 Create and update HR Recruiting Model for estimating recruiting needs for U.S. Ops
 Create, update, maintain innumerable data-collecting tools in use by engineers, operations
manager, senior managers, managing director, administrative managers, service agents, sales
personnel, and more—all over the FedEx world
 Create new ways to collect, organize, and view data for administrative personnel
 Transitioned 125 mainframe-based applications to new data sources
September 1997 – March 2006 | FedEx Express | Vandalia, Ohio
Operations Manager / Quality Manager / Senior Manager
 Improved on-road productivity by 15% in first six months as operations manager
 Improved revenue retrieval systems from 98.5% to 100.0% for seven consecutive months
 In eleven months as senior manager, worked directly with sales to double outbound volume in
eleven month span
 As Service Assurance Manager, created intranet site (in 2003) on which I have posted over 250
applications for FedEx Express personnel all over the globe.
Education
B.S. in Mathematics | University of Arkansas at Little Rock – 1996
B.Th. in Pastoral Theology | Atlanta Bible College – 1988