1. Jake Heath
Phone: (425) 359-0600 Email: jakea.heath@gmail.com
LinkedIn: http://www.linkedin.com/in/jakeheath/
QUALIFICATIONS
 Efficient with Microsoft Excel and SQL Management Studios
 Proficient in using Microsoft Office applications
 Recent experience with Visual Studios for BI and database applications
 Communicate effectively via business writing with team, clients, and professionals
 Compelling interpersonal communication skills
 Effective multi-tasking and organizational abilities
 Customer service and client support oriented
 Vast experience working in teams and problem solving environments
EDUCATION
 Bachelor of Arts: Business Manufacturing Information Systems (IT/IS)
 Minor of study: Communication Studies
Western Washington University, Bellingham, WA, Expected Graduation August 2015
 Associate of Arts and Sciences
Everett Community College, Everett, WA, December 2011
RELEVANT COURSEWORK
 Database Development
 Operations management
 Small Group Processes
 Systems analyst and Design
 Business Applications Development
 Business Ethics
 Business Intelligence
 Principles of Management Information
Systems
 Professional Communication
 Network Administration
 Emerging Communication Technology
PROFESSIONAL SKILLS
 Create Tables using scripts within Sql Management studio to manipulate data
 Evaluate customer needs and provide knowledge on what and how to purchase
 Comfortable with interpreting business requirements for technical projects
 Able to quickly adapt to new environments
 Manage workflow, prioritize deadlines
 Monitor staffing schedules and assign tasks to consistently meet deadlines in busy,
fast-paced service environment
 Supervise and train new and existing staff
 Monitor inventories of product, parts, tools and supplies
 Interpret technical work orders and evaluate individual customer needs
 Effectively communicate recommendations for tire maintenance
 Address customer issues/feelings and come to a positive conclusion
 Evaluate the quality and efficiency of customer visit
PROFESSIONAL EXPERIENCE AND GROUP INVOLVEMENT
Amazon Customer Consultant, Amazon.com; Bellingham, WA, Nov. 2014-Dec. 2014
Apprentice Technician, Discount Tire; Bellingham, WA, Aug. 2012 – present
Professional Communication Consultant, Western Washington University, Bellingham,
WA, Mar. 2014- Jun. 2014
Technician, Discount Tire; Marysville, WA, Oct. 2011- Aug. 2012
Assistant Shift Manager, Burger Mill; Marysville, WA, June 2010 – Oct. 2011
Young Life Leader
Management Information System Association (MISA) at WWU
Mechanic, Marysville Brake and Exhaust; Marysville, WA, May 2008 – Jan. 2010