1. Tiffany Hammes Hammesfamily@msn.com 651.230.3885
Tiffany Hammes
862 Ventnor Avenue 651.230.3885
Eagan, Minnesota 55123 Hammesfamily@msn.com
PROFESSIONAL PROFILE
An analytical and resourceful Business Analyst with a proven record of performance and leadership in
competitive and rapidly changing environments. Customer focused, goal-driven team player, with
demonstrated success analyzing complex information, identifying problems and delivering solutions.
Highly effective communicator, problem solver and decision maker with strong ability to work with
ambiguity. Recognized as a mentor and team-builder, skilled in motivating and developing personnel
while promoting the company’s core mission and values.
PROFESSIONAL EXPERIENCE
BLUE CROSS BLUE SHIELD OF MINNESOTA, Eagan, Minnesota 1995 – 10/2016
Senior Enterprise IS Business Analyst (10/2006 – 10/2016)
Led business requirement elicitation process using JAD sessions, workshops, interviews and other
methods appropriate for group discussions.
Promoted and managed the requirement methodology.
Conducted feasibility, risk assessment and cost benefit analysis in cooperation with business
stakeholders.
Participated in design document review to ensure requirements have been correctly interpreted.
Consulted on application issue resolution, including recommending priorities for work requests and
proposing alternative solutions.
Acted as a mentor to Enterprise IS Business Analysts in the areas of requirement gathering,
documentation, Business Analyst processes, problem resolution and customer management.
Served as a conduit between customer and solution development team on medium to large sized
enterprise wide projects.
Defined, documented and managed project requirements, future-state business and system
processes.
Communicated requirements/solution through various models including use cases, UI Page
Specifications, Report Specifications, Data Requirements, Modeling Diagrams, and Interface
Requirement Specifications.
Identified ways to help the business requirements process to be further enhanced.
Provided consultation and support to the technical team (developers, testers, etc.) to ensure proper
understanding and translation of business requirements.
Proficient in RequisitePro, ClearQuest, Excel, MS Word, Lotus Notes, Visio.
SAP Business Analyst (4/1999 – 10/2006)
Defined system requirements, performed analysis and designed for the application and new
application components and ensured integration with related SAP components.
Performed data mapping between new components (interfaces/reports) and SAP.
Performed SAP configuration of Org Management, PA (Master Data), and Benefits.
Participated in cross-functional knowledge transfer with other module specialists, provided
secondary support for other related modules.
Participated in company-wide implementation of SAP in April 2000, and upgrade to 4.7 in July 2004.
Provided SAP and process information throughout organization for configuration issues.

2. Tiffany Hammes Hammesfamily@msn.com 651.230.3885
Provided functional knowledge (Business & SAP) to the support and development teams, and
provided business knowledge and functional support for the 3rd party tools used within the
functional area supported.
Performed design and code review for new and modified components.
Supported production application and business processes, and collaborated with other support
teams to resolve module problems and answer “how to” questions as necessary.
Documented SAP and Resumix processes used within HR and throughout the company.
Produced training material for SAP and Resumix processes.
Provided training to new end-users on SAP and Resumix systems.
Acted as System Administrator for Resumix system, and VURV (Recruitmax) systems.
Ensured production changes and new development components met user requirements.
Wrote reports from Resumix (applicant tracking system) database using Crystal Report Writer.
Led HR Technology project for 2005/2006 (HR Portal, Performance Management system,
Compensation system).
Human Resources Specialist III (4/1997 - 4/1999)
Administration, communication and approval of all education reimbursement
Oversaw graphic design, layout, and editing of corporate training materials.
Researched training resources, vendors, and curriculum.
Coordinated all corporate sponsored training and New Employee Orientation.
Completed special projects including: Implemented new education reimbursement policies and
procedures, HR communication initiative, created and applied standards to training materials,
instituted BCBSM’s first college fair, participated on process improvement teams, coordinated
organization-wide “Take your Kid to Work Day” activities.
Human Resources Specialist II (5/1995 - 4/1997)
Handled employee inquiries regarding benefits, policies, compensation, position openings and
employee relations.
Supervised and directed temporary staff.
Oversaw interviewing and reference checks for various customer service positions.
Conducted exit interviews.
Processed employment verifications.
Completed special projects including: Creation of “Applicant Tracking System”, Compiled “Policy
and Procedure handbook” for all HR functions, Assisted Federal EEO reporting, coordinated annual
employee update.
TECHNICAL EXPERTISE
RequsitePro
ClearQuest
Visio
MS Excel
MS Word
MS Access
SAP – HR, Benefits, PA, Org
Management
PowerPoint
Resumix – System Administration
VURV – System Administration
Crystal Report Writer
EDUCATION & PROFESSIONAL TRAINING
CARDINAL STRITCH UNIVERSITY
Completed General Coursework