1. Bryan Chau (315) 256-1099
HR Analyst / HR Operations Specialist
bryan.m.chau88@gmail.com
Profile An enthusiastic, imaginative, calculated, and forward-thinking professional actively looking
for a full-time position in a HR, talent management, analytics, non-profit and/or business
operations field that can utilize my experience, technical and analytical skills, interpersonal
insight, creativity, and work philosophy to make a meaningful impact.
Education DeVry University – Southfield, MI 2010-2012
Bachelor of Arts in Technical Management – HR Management
Graduated Summa Cum Laude / GPA 4.00 / 4.00 Dean’s List
University of Pittsburgh – Pittsburgh, PA 2004-2009
Bachelor of Arts in Chinese Language, Minor in Linguistics
Graduated Magna Cum Laude / GPA 3.5 / Dean’s List
Experience DaVita Healthcare Partners 2015-Present
HR Analyst
• Aided in designing and developing company-wide metric tools for Fortune 200 company in
Workday and MS Excel
• Programmed SQL database queries to help support metrics for 60,000+ employees
• Reduced production time of existing company metric tools and reports by 50%
• Utilized and built tools in Tableau for more efficient knowledge-sharing between teams
• Created new MS Access reporting queries to improve data accuracy on talent metrics
• Assisted IO psychologists to assess executive succession plans for 300+ executives
• Collaborated with various departments and teams to improve company retention strategies
• Cultivated relationships with field employees to cultivate more efficient process intake
ServiceSource Inc. – Denver, CO 2013-2015
Operations Services Senior Specialist
• Managed and quoted Cisco products for a top Canadian company’s customers
• Exceeded personal quota for 4 straight quarters by an average of 107% of goal
• Devised new automated MS Excel macros to increase quote formatting efficiency
• Implemented new team quoting strategies to increase team production by 12%
• Trained new employees on the advanced processes of quoting in CSCC
• Consulted in various study groups as a member of the Employee Council to improve
corporate organization by engaging EVP of Operations
Dish Network Corporation – Englewood, CO 2012 – 2013
HR Leave Specialist
• Assisted in forming the FMLA Leave Team within Dish HR Department
• Administered FMLA employee leaves at corporate offices in Denver
• Analyzed corporate leave processes for necessary improvements
• Devised new methods to track and calculate employee length of leaves
• Trained new Leave Specialists
• Researched various aspects of the FMLA in order to improve company compliance
• Centralized data from various field representatives and work sites to help create new
centralized leave process
Skills Computer Skills: SQL, Workday, Tableau, MS Access, Microsoft Office Series
(Word, Excel, PowerPoint, and Outlook), 9-Box Succession Planning, Microsoft
Project,
Cisco Service Contract Center (CSCC), Oracle, ADP/Virtual Edge HRIS Software,
Teamworkonline
Soft Skills: Problem-solving, critical thinking, self-awareness, emotional intelligence,
