1. Vickie M. Williams
7754 Kiowa
Millington, Tennessee 38053
901-603-0207
Email: williams739054@yahoo.com
Dear Hiring Manager:
I am interested in obtaining a position within your organization. My resume is attached
for your review. In addition to my work experience and education, the following are just
a few of many skills I have to offer:
 Business Systems Analyst- WMoS technical support for NALC DC operation.
 DC3 Process Specialist- writing work instructions, working with instructional
designers, testing the WMoS system, training and executing test scripts.
 WM NFL Superuser- trained on the entire operation inbound and outbound at the
Center Point facility.
 Educational experience in computer related hardware and software applications.
 Working experience and extensive knowledge in Microsoft, DCMS, WMoS,
WMI, Goal and S.A.P applications.
 Excellent leadership, communication and decision making abilities.
 Very knowledgeable of productivity measurement and data collection.
 Exceptional inventory theory, problem solving, planning and organizational skills.
 Self-starter and motivational team player.
 Professional and very adamant to maintaining structure.
Your position and my goals and abilities complement each other well. I learn fast, work
well with colleagues and appreciate responsibility.
If you are interested in a well experienced, creative and self-motivated candidate, we should
speak. I would appreciate a chance to tell you how I can contribute effectively within your
organization. I look forward to hearing from you soon.
Sincerely,
Vickie M. Williams

2. 2
V I C K I E M . W I L L I A M S
OBJECTIVE
Seeking the opportunity to contribute my knowledge and skills to an
organization that appreciates hard work and dedication.
EXPERIENCE
2016 Nike Tennessee (NALC) Memphis, TN.
Business Systems Analyst –Shift Lead (March 2016 to Present)
 Production Support Shift Lead for DC operations WMoS technical
support.
 Communicate daily with Production Support and DC operations teams
concerning WMoS issue and best practices
 WMoS SDN testing and Go Live implementation
 Write and execute SQL statements for researching and trouble shooting
incidents for determining root causes.
 Escalating and bridging issues with other teams based on severity
 Manage incidents and accuracy in Service Now to ensure all standards
and processes are adhered.
1997–2015 Nike Tennessee Memphis, TN.
Inventory Control Business Analyst (August 2005 to Present)
 Responsible for maintaining inventory accuracy within the distribution
center as well as providing customer service and satisfaction via email
requests.
 Research and analyze inventory relating WMoS and SAP
 Create and run queries to determine root causes related to inventory
issues.
 Maintain inventory balances from WMoS to SAP
 Trained new team members within the department
NALC Position Coach (October 2015 to Present)
 Responsible for teaching newly hired employees WMoS Essentials,
WMoS Intermediate, Device Basics, Radio Communication, Cycle
Count and Inventory Control.

3. 3
NALC/ DC3 Process Specialist (July 2014 to June 2015)
 Responsible for writing work instructions, executing test scripts, working
with Instructional designers and supporting the entire NALC project.
NFL Superuser (July 2011 to June 2014)
 Created, ran and executed test scripts for the WMi system.
 Responsible for overall NFL operational training as well as indentifying
and reporting possible issues and concerns.
 Implementing ideas and improvements.
 First level of support for issues within the distribution center.
Business Analyst back-up (2010 to June 2014)
 Responsible for all product issues and or special projects relating to the
business needs.
 Determine and report costs for special projects as well as destroyed
inventory.
 Creating documents for data collection and reporting.
 Communicating with corporate equipment partners.
Restocking Department (March 2002 – August 2005)
 Adjust, transfer, order and maintain accuracy of stock inventory through
IBM Goal systems, within the distribution center.
 Manager’s assistance with payroll related tasks in AMS systems.
 Maintaining Inventory balance within Goal
Traffic Department (May 2001 – March 2002)
 Research customer related claims and compile data using S.A.P as well as
all Microsoft applications.
Special Audit Project (April 10, 00 – May 5, 00)
 Prepare inventory Auditing tools and procedures for the entire Memphis
Footwear Distribution center.
Quality Services February – May 1997
 Acting Manager of Quality Service during reorganization changes.
 Responsible for employee coaching, time edits and communicating all
employee related information.
1996–1997 Nike, Belgium Belgium, Europe
Process Developer
 Selected by upper management for a three-month assignment at the
Laakdal facility to create, enhance and coordinate areas for productivity
enhancement within Nike’s European operation.
1995-1996 Nike, Tennessee Memphis, TN.
Quality Assurance Technician
 Supervisor for the quality assurance lanes as well as checkers within the
distribution center.
 Responsible for outbound accuracy to the customers.

4. 4
1998–1999 Federal Express Cooperation Memphis, TN.
Information Agent V-Hub Ops
 Prepare legal documents for Senior Management along with the entire
70H00 Management team. (8 additional managers)
1994–1995 Federal Express Cooperation Memphis, TN.
Team Leader
 Cargo Handler Supervisor within the document sort operation.

5. EDUCATION
June 2014 Southwest Community College Memphis, TN.
 Advanced Grant Writing
Certified / July 2014
May 2013 Southwest Community College Memphis, TN.
 Health and Fitness Personal Trainer
Certified / July 2013
August 2003 Dyersburg State Covington, TN.
 Information Technology & Communications
Expected time of graduation- 2007
1982–1986 Fayette Ware High Somerville, TN.
 Computer Science and Speech & Drama.
Graduate / May 1986
Benny Cummins -Nike Tennessee Systems Analyst 757-6305
Chrestal Wilkins -Nike Tennessee Inventory Manager 547-8326
SKILLS & CERTIFICATIONS
Typing and 10 Key Proficient
Certified Equipment Operator (Nike Tennessee)
Licensed Tug and Equipment Operator (Federal Express)
State of Tennessee Certified First Responder
COMMUNITY ACTIVITIES
Tutor / Mentor @ Oak Forest Elementary School
Choice Empowerment Administrative Volunteer
Junior Achievement Basketball Camp
P HO N E ( 9 0 1 ) 6 0 3 - 0 2 0 7 E - M A I L M E A T • W I L L I A M S 7 3 9 0 5 4 @ Y A HO O . C O M
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