1. Tracy Glass
Email: tracyglass70@yahoo.com cell phone # 562) 229-2985
OBJECTIVE:
Seeking employment opportunity as a dedicated and hard-working professional to serve within an
organization which will allow me to excel in my job responsibilities and provide exceptional support to my
team.
CAREER EXPERIENCE:
Dun & Bradstreet – Orange, CA 1991 – 2015
Senior Administrative Assistant to Regional VP (RVP) and Assistant VP (AVP) Dec 2012 – Nov 2015
Senior Administrative Assistant to RVP Apr 2011 – Nov 2012
Senior Administrative Assistant to VP, Hoovers Apr 2007 – Mar 2011
Senior Administrative Assistant to RVP July 1999 – Mar 2007
Administrative Assistant to AVP - Business Development Sep 1994 – June 1999
Administrative Assistant to District Manager July 1992 – Aug 1994
Quality Assurance Analyst Aug 1991 – June 1992
Responsible for providing administrative support and sales compensation related support for eight sales
representatives and office operations
 Coordinated with six Assistant Vice Presidents (AVP) and their administrative assistants on
numerous monthly and bi-monthly Regional level reports, including sales forecast files
 Enhanced communication between the administrative assistants in the Region, fostering a sense
of teamwork and collaboration.
 Used proprietary systems to collect data to complete Regional level reports
 Established a monthly workbook with key results for each AVP
 Worked with the Finance department on behalf of the RVP on various sales forecasting requests
 Augmented the standard sales forecast file, which streamlined the bi-monthly forecasting process
for the AVP’s
 Coordinated all aspects of RVP meetings and town halls, as well as team member training
sessions which included preparing PowerPoint presentations, bound presentations and
spreadsheets
 Planned and coordinated all aspects of national business travel for the RVP and the AVP
 Coordinated and managed the daily/weekly/monthly calendar schedules for the RVP and the AVP
 Completed expense reports and corporate card reconciliations for the RVP and the AVP
 Reviewed and approved expense reports for all team members in the Region (60+)
 Maintained and managed all electronic personnel records as well as processed new hire and
termination paperwork
 Created a performance file for each sales representative to assist in reconciling their monthly
sales results, which decreased the amount of “non-sales time” they spent on this process
 Responsible for processing monthly sales compensation for eight sales representatives
 Used proprietary systems to manage sales representative to customer relationships
 Assisted the Senior Vice President (SVP) with business development projects as needed
 Coordinated all aspects of Special Projects, as necessary
 Procured and maintained all supplies for office, including office equipment
 Served as the liaison to the building’s Property Management team

2. SUMMARY OF SKILLS
 Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
 Concur Travel & Expense System and Salesforce.com Software
 Strong organization and detail oriented skill set
 Proactive and self-starter work style
 Thrives in fast-paced and dynamic work environment
 Long time experience handling highly confidential information
 Upbeat and positive personality with ability to adapt well to any work conditions