1. MARILYN CLAYTON, LCAM, CMCA
12335 Del Rio Drive
Jacksonville, FL 32258
Cell: 305-962-4001
Email: Marilyn.clayton020613@gmail.com
An accomplished Executive Manager of Operations, with expertise in developing client services
operations and streamlining delivery of products/services within Property Management industry. Proven
ability to build new company’s and establish a well-organized, productive business. Solid experience
creating strategies and processes that enhance client services and improve delivery. Demonstrated
success directing development of organizations during periods of tremendous growth. Deep
understanding of implementations and business functions that are impacted during organizational change.
Possess diverse property experience in big industry, service organizations and smaller start-up companies,
which contributes to problem resolution in various situations. Strong management and leadership skills,
with ability to motivate professionals and maximize levels of productivity. Excellent communicator, with
emphasis on building strong client relationships.
QUALIFICATION HIGHLIGHTS
Information Technology Strategic Orientation Account Management
Client Services Operations Management Project Management
Tops Systems Organizational Development Team Building
Networking Relationship Development Process Improvement
Training/Mentoring Team Leadership Sales/Marketing
PROFESSIONAL EXPERIENCE
ASSOCIA –CMC OF JACKSONVILLE FLORIDA, INC., Jacksonville, FL
Director of Management Services May 2016 - Present
Oversee delivery of quality service within Jacksonville Region. Recruited, trained and mentored
group of professionals, responsible for customer interaction. Contributed to hiring and retention
of management TEAM to perform property management service. Supervised 13 Associates to
ensure 40 client direct reports. Ensure client satisfaction in all areas, including onboarding
M & E ASSOCIATES OF MIAMI, INC., Miami, FL
President/CEO February 2002 – December 2014
Build and manage services organization within management division, providing direction to clients.
Serve as TEAM Customer Service Leader, charged with forming scalable management team to support
professional customer service. Develop processes and procedures to manage risk and establish world-
class delivery organization.
 Client Service Possess a proven track record in building a culture that delivers
excellence in client service demonstrated through both client retention and client experience
feedback systems.
 Operations Management Outstanding operations management preferably in the services
sector. I lead by example, demand the highest standard and focus on a clear set of objectives,
articulate clear milestones, measurements and accountabilities and drive toward a successful
outcome.
 Team Building. A successful track record of building, developing, mentoring and
motivating a top leadership team as well front-line property management teams. Excellent

2. communications, interpersonal and leadership strengths. Articulating an organization’s vision,
and empowering and working through people to achieve results. Able to point to examples of
having established open, collaborative and accountable organizational cultures.
 Strategic Orientation. Demonstrated the ability to develop and articulate a strategic
roadmap that delivers business success over an extended period of time. Able to justify where a
company needs to be positioned over the longer term, spotting previously unidentified business
opportunities and proposing innovations to the business.
MARILYN CLAYTON PAGE 2
PREVIOUS WORK HISTORY
COURTESY PROPERTY MANAGEMENT, INC., Miami, FL
Vice President/CFO November 1991 – February 2002
Responsible for managing all aspects of assigned client include but not limited to client
retention, contract negotiation, implementation and business consolidation, services, financials
(budgets, billing, payment and profitability), business planning and reviews, establishing
relationships with clients, staff development, business continuance and escalation of operational
issues:
GDG SERVICES, INC., Miami, Florida August 1988 – November 1991
Community Association Management Company
Director of Accounts Receivable Operations 1989 -1991
Regional Accounting Manager 1988 -1989
BURGER KING CORPORATION, Miami, Florida March 1982 – July 1988
Sr. Financial Director - Sales and Business Department 1987- 1988
Accounts Receivable Supervisor - Treasury Department 1984 - 1987
Sr. Accounting Clerk - Advertising Accounting Department 1982 -1984
EDUCATION
Florida International University, Miami, Florida.
Bachelors of Science in Business Administration and Accounting
Miami Dade Community College, S. Miami, Florida.
Associate of Arts in Business Administration
LICENSES
Community Association Management. LCAM 12759 Since 1993
Florida Department of Business Regulations
CMCA Certification
Member of Community Association Institute – Jacksonville Metropolitan Chapter
LANGUAGES:
English and Spanish