1. Mariam Salman
07479342635, mariamtahira1989@gmail.com
Employment and Professional Experience
METRO Bank: Amaze Direct Representative Jan 2016 – Current
(London)
 First source of contact for customers, providing resolution via call and
email. Taking calls from both Retail and Business customers, and
responding to their queries
 Identifying customers successfully through different security procedures
using CRM, 4TRESS and T24, and processing with their queries
 Opening and closing accounts for existing customers
 Making local and international payments; including SWIFT, CHAPS,
and SEPA payments.
 Making cross currency transfers between different currency accounts
 Conducting overdraft applications, including running credit checks and
applying/ decreasing overdrafts
 Processingpayments, transfers, cheques, managing direct debit
payments, setting up/ amending/ cancelling standing orders and
maintaining customers accounts
 Raising payment queries such as payment recalls and payment traces
 Changing and updating customer details by taking through enhanced
security procedures
 Activating, issuing, and cancelling cards when required
 Assisting and troubleshooting customers through internet banking, and
registering for mobile apps
 Taking customer complaints, resolving them, and compensating if
necessary
 Training new colleagues and assisting them in learning different
softwares
Holland and Barrett: Supervisor Jan 2015 – Jan 2016 (London)
 Making sure shop floor runs smoothly by maintaining quality service by
establishing and maintaining organization standards.
 Meeting monthly targets and handling budgets
 Training store staff by reviewing and revising sales training materials
and product information, and implementing new product training
 Dealing with customer complaints and enquiries

2.  Serve customers and promoting products by demonstrating merchandise
and products
 Managing weekly deliveries and making sure stock is replenished when
required
 Preparing end of the day reports, summarizing and analyzing
information
 Managing and completing the daily check book, updating stock
information and date checking
 Handling back-office tasks effectively, and communicating directly with
the higher department with regards to any information
Kizunamap Intl Ltd: Market research assistant Jan 2015 – June 2015
(London)
 Assisting in designing research questionnaire and interviews
 Assisting in carrying out qualitative and quantitative research
 Assisting in collectingfirst hand data from the target audience
 Analyzing results using tools like SPSS and frequency tables
 Interpreting results and providing conclusions
 Writing reports depending on the nature of the research
Teradata Global Consulting Center: Data Administrator April 2014 –
December 2014 (Islamabad, Pakistan)
 Employee database management
 Client database management
 Updating everyday business operations
 Managing and monitoring client requirements
 Enrolling new employees and updating their files
 Backing up and restoring databases
 Direct contact with IT support desk in cases of breakdown
 Generating various reports depending on requirements and day to day
business needs
Marks and Spencer: Customer Assistant Feb 2013 – March 2014 (London)
 Greeting and advising customers
 Serving customers by receiving payments
 Stacking shelves and displaying goods in an attractive manner
 Giving information to customers on goods and prices
 Date checking and price reductions on short-dated items
 Handling complaints and passing on to manager
Eyebiz Marketing and Communication Company 2007- 2012 (Pakistan)
 Liaising with a number of stakeholders, including customers, external
companies and partners

3.  Direct marketing
 Designing and executing marketing activities based on client’s demands
 Organizing events and arranging/ hiring external staff when required
 Preparing presentations for further illustration of client’s requirements
 Managing budgets effectively
 Evaluating the outcomes of the campaigns/ events, and conducting
market research of the alternatives
 Liaising with a number of stakeholders, including customers, external
companies and partners
 Direct marketing
 Designing and executing marketing activities based on client’s demands
 Organizing events and arranging/ hiring external staff when required
 Preparing presentations for further illustration of client’s requirements
 Managing budgets effectively
 Evaluating the outcomes of the campaigns/ events, and conducting
market research of the alternatives
Silver Streak Private Ltd: Administrator August 2011 – April 2012
(Pakistan)
 Joining and separation formalities of new and leaving staff members
 Attendance management on a daily basis of the existing staff members
 Delivering appointment letters and confirmation emails
 Maintaining personal files of employees, updating the database
according to new acquired skills
 Updating online job portals
AASAN Foundation: Social Activist March 2010 – April 2011 (Pakistan)
 Promoting peace and harmony amongst minorities and masses, and
ensuring differences between them were minimalized.
 Arranging several workshops and conducting several social activities
within the community
Workshops attended
 First Aid
 Gender Equality
 HIV and aids
 Transgender rights and equality
 Interfaith Harmony
 Assisting and conducting social activities like, distribution of Christmas
presents amongst minorities, police appreciation day, evening at an old
home and many more
HRD Network Pakistan - Internship July 2007 – Aug 2007

4.  File management – summarizing different documents to make them
presentable
 Detailed study about the company’s projects and achievements
 Meeting deadlines and performing tasks in a timely manner
Education and Qualifications
BPP Business School London Jan 2013 - May 2014
MSc International Marketing (Merit Degree)
Subjects Studied: International Marketing Management, Consumer Behavior,
Competitive Intelligence for Marketing, Managing International Brands,
Finance for Marketers, International Advanced Marketing Strategy and
Simulation, Creativity and Innovation for International Markets, Marketing
Communications Frameworks, International Marketing, Digital Marketing
Frameworks, Advertising Management, and Consultancy Project.
CMI Qualification: Chartered management institute certificationin
Professional Marketing
Final year project (Individual Project)
The project was intended to investigate the rising popularity of online apparels
shopping amongst individuals between the ages of 25-30, in Islamabad,
Pakistan, and their level of satisfaction after receiving the purchased goods.
The results were concluded through extensive marketing research supported by
online questionnaires, and demonstrated through graphs and charts to support
the outcomes. The project was marked as distinction, helping me achieve an
overall Merit degree for the program.
SZABIST UniversityIslamabad Sep 2008 - June 2012
BBA (Hons) Marketing and HR
Subjects Studied: Introduction to Accounting, Microeconomics, English
Writing Skills, Islamiat and Pakistan Studies/Humanities, IT in Business,
Personal Management and Communication, Financial Accounting,
Macroeconomics, Management Principles, Maths for Business, Oral
Communication and Presentation Skills, Logic and Critical Thinking,
Introduction to Business Finance, Marketing Principles, Sociology, Business
Statistics, Human Behavior, Cost Accounting, Money and Banking, Retail
Management, Business Ethics, Business and Electronic Communication,
Organizational Behavior, Consumer Behavior, Financial Markets and

5. Institutions, Media Management, Statistical Inference, Development
Economics, Law and Taxation, Financial Management, Marketing
Management, Operations Management, Business Research Methods, Human
Resource Management, Quantitative Skills, Management Information Systems,
Services Marketing, Project Management.
Electives studied: Training and Development, Brand Management.
Roots College International Sept 2006 – June 2008
A Levels (Cambridge)
 Business Studies
 Mathematics
 Economics
 Urdu
Overseas Pakistan Foundation, Islamabad Sept 2004 – June 2006
O Levels (Cambridge)
 English
 Mathematics
 Chemistry
 Biology
 Physics
 Pakistan studies
 Islamic Studies
 Urdu
Skills and Interests
 Communication Skills
Can confidently communicate to different people and effectively convey the
message either face to face, via telephone, or through email. Possess excellent
listening skills, which have helped me to understand others problems/
requirements, and fulfilling them efficiently.
 Team Work
Always preferred working in a team and believe that best results are
achieved through diverse mindsets and skills. Team work has also enabled
me to develop a better understanding of different people and their
capabilities.
 Flexibility
Flexible to work full-time or part-time and can accommodate to any shift
patterns offered

6.  Language Skills
Apart from being proficient in English language, I can speak and write Urdu,
Punjabi, and have attended courses on German and Chinese (mandarin)
language.
References available on request