Mutalemwa Baitani is a 32-year-old Tanzanian man with over 7 years of experience in marketing, sales, customer care, and customer retention. He currently works as a customer care representative at Tanzania Telecommunication Company Limited, where he handles customer inquiries, complaints, and provides pricing and delivery information. Previously he worked as a sales executive at MFI Office Solution, where he sought new business opportunities through client visits, presentations, and proposals. He holds a diploma in business administration and certificates in customer experience management and customer interaction. His skills include communication, marketing, problem solving, and providing excellent customer service.

1. CURRICULUM VITAE
MUTALEMWA BAITANI
Phone: +255755043170
Email: mutalemwa.baitani@gmail.com
PERSONAL DETAILS
Sex Male
Age 32yrs
Nationality Tanzanian
Religion Christian
Marital status Married
PROFFESSIONAL SUMMARRY
Over 7 years experiences in Marketing, sales acquisition, Customer care and retention in the corporate
and Development world. Specific expertise on the following areas:
Research methodologies
Application of risk management and cooperate governance
Investment and capital marketing
Managing and maintaining the business by providing excellent customer care services
Strategic management, Customer Experience Management
Modern management and administrative skills
Effective written and verbal communication skills
Marketing, distribution, and negotiating skills and Customer Interaction
EDUCATION
College Of Business Education
Diploma in Business Administration 2007-2009
Some of the courses covered:
Information computer Technology, Cost Accounting, Production Management, Communication
Skills, Office Management, Financial Management, Business Statistics, Principle of Marketing and
Marketing Management ,Principle of Accounting, Principle of Economics, Elements of Business
Administration Entrepreneurship and Human resource Management etc.
Azania Secondary School:
Advanced Certificate of Secondary Education 2005-2007
Azania Secondary School:
Certificate of Secondary School Education 2001-2004

2. Courses/trainings
Tanzania Telecommunication Company Limited
Customer Experience Management 2012-2012
Award: Certificate
Tanzania Telecommunication Company Limited
Customer Interaction 2010-2010
Award: Certificate
MFI Office Solution
Micro computer application
Microsoft Office kit-Ms Word, Ms Excel, Ms Power point, Ms Outlook and Internet and Email
Use of Accounting and Tally software.
PROFFESIONAL EXPERIENCE
Tanzania Telecommunication Company Limited
2010-To date
Function Title: Customer care
DUTIES
Deal directly with customers either by telephone, face to face or electronically.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Provide pricing and delivery information.
Process orders, forms, applications and requests
Organize workflow to meet customer time frames.
Direct request and unresolved issues to the designated resource.
Prepare and distribute customer activity reports.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.

3. MFI Office Solution
2009-2010
Function Title: Sales Executive
DUTIES
Proactively seeking new business opportunities and follow through from initial contact negotiation.
Ensure Quality Services, management and marketing opportunities.
Establishes, develops and maintains business relationships with current customers and prospective
Customers in the assigned territory/market segment to generate new business for the organizations
Products/services.
Keeps abreast of product applications, technical services, market conditions, competitive activities.
Advertising and promotional trends through the reading of pertinent literature and consulting with
marketing and technical service areas.
Makes telephone calls and in-person visits and presentations to existing and prospective customers.
Researches sources for developing prospective customers and for information to determine their
potential.
Develops clear and effective written proposals/quotations for current and prospective customers.
Expedites the resolution of customer problems and complaints.
Coordinates sales effort with marketing, sales management, accounting, logistics and technical service
groups.
Supplies management with oral and written reports on customer needs, problems, interests,
competitive activities and potential for new products and services.
Participates in tender meetings.
KEY SKILLS
• Fast learner and Self motivated
• Team leadership, mobilizing and group supervision
• Organization of Paper works
• Communication skills:Listening,Reading and Writing
• Marketing Capabilities
• Good and Analytical and Problem Solving
• Good Commitment to work and Capacity Building
• Managing and maintaining the business by providing excellent customer care
services
• Creativity in business entrepreneurs
• Research Proposal Writing and Presentation.
INTEREST /HOBBIES
• Travelling and adventure
• Career progression
• Interacting and exchange ideas

4. REFEREES
Leonidah P Geneya
Tanzania Telecommunication Company Limited
Cashier
Tel 0732109454
Dickson Muganyizi
Technician
Coca-Cola Kwanza
Tel 065923301
Godfrey Baitani
Helios Tower Tanzania
RF Engineer
Tel 0754597312