Catherine is a 27-year-old Kenyan woman with experience in customer service, marketing, and project management. She holds a diploma in project management from KIM and a bachelor's degree in business administration from Makerere University. Her work experience includes roles at Kenya Women Microfinance Bank, Pestmatic Limited, and World Food Programme. She is proficient in Microsoft Office and has skills in customer service, communication, finance, and research.

1. CURRICULUM VITAE CV Catherine
Personal Details
Name : Catherine Katile
Age : 27 years
Nationality : Kenyan
Marital status : Married
Telephone : 0724 945 750
E-mail : ktlcatherine@yahoo.com or katile.catherine@gmail.com
Education
Institution Degree(s) or diploma(s) obtained:
Year
Kenya Institute of
Management (KIM)
Diploma in project management April 2016- to date
Makerere University Bachelor Business Administration (Finance
Concentration)-Second Class Honours
2008-2011
Graffins College Diploma in Marketing 2008
Tororo Progressive Academy Advanced Certificate of Education 2006-2007
Other Training and Skills
Proficient in Microsoft office Applications
Customer care ,office and information management
Interpersonal and communication skills
Financial Accounting
Strategic Management skills
Research and project planning skills
Work experience
 March 2014-todate, Customer Service Officer- Kenya Women Microfinance Bank.
 Decipher customer needs and offer the best solution based on proper company policies
 Effectively communicate ideas, suggestions and answers to customers.
 Refer customers to people who specialize with the type of problem or query they present
 troubleshoot problems related to customer finances and management;
 credit appraisals
 learn sales techniques to entice customers to try new bank products and services;

2. CURRICULUM VITAE CV Catherine
 Promote bank products and services
 Cross selling bank products
 Mobilizing deposits
 Maintaining regular internal (to staff) and external (to customers) communication on Customer Service
matters.
 Ordering of new atm cards and processing of mobile banking services
 ensuring customers are promptly served
 Co-rdinating all front office activities
 Conducting snap checks as assigned by the branch manager from time to time
 Perform any other duties as assigned from time to time
 Ensure proper identification/Verification of a customer
 April 2012- March 2014,Marketing Manager –Pestmatic Limited
Duties
Develop and protect the reputation of Pestmatic, its brand, and its products
Plan and implement marketing strategy for the company
Plan and implement market segmentation, sales strategy, and customer service plans
Maintain and develop new and existing distribution network customers
Plan and implement direct marketing, advertising, promotion and public relations efforts
Master the true cost of goods, profit margin, and develop the optimal pricing model
Creation and development of appropriate distribution channels
Identification and articulation of competitive threats and opportunities
Serve as internal company champion of customer requirements (e.g. quality satisfaction), competitive
dynamics, market trends and product strategy
 Jan 2012-March 2012 Assistant Sales and Marketing -Pestmatic
Duties
 Assist in all aspects in the Sales and Marketing department which includes support, development and
distribution of sales and marketing materials.
 Assist in the implementation of RAM marketing programs through magazine advertising, direct mail, sales
manual, website etc.
 Copy writing of press releases ad copy

3. CURRICULUM VITAE CV Catherine
 Maintain schedules, deadlines and appointments for sales and marketing department
 Assist in keeping sales manual current in paper and electronic form.
 Assist in management and update of the website
 Communicate effectively with staff and external support vendors.
 Assist in development of a product catalogue
 November, 2011-Dec 2011 Enumerator –World Food Programme (WFP)
Duties
 Conducting interviews that included beneficiaries, key informants and traders in 3 districts that included
Narok, Machakos and Koibatek district
 Ensuring that the data provided is accurate
 Data quality assurance
 2010- Administrative Intern at Artfields Graphics ltd-Uganda
Duties
 Drafting quotations, appointment timetables
 Compilation and interpretation of bid processes for various organizations
 Credit control
 Public relations
 General administrative tasks as required by the organization
 Management practices
Achievements and awards
 Participant 3rd
Global Model United Nation Conference-Republic of South Korea (2011)
 Drafts Person 3rd
Uganda Model United Nations- Combating Maternal Death-Uganda (2011)
 General Secretary United Nations Association Makerere University chapter- Makerere university(2010/11)
 Participant Inter university youth training workshop. Reducing child mortality rates (2010)
 Drafts person East African Youth Conference on the MDGS-Kenya (2010)
 Treasurer United Nations Association of Uganda Makerere university business school (2009/2010)
 Participant Interuniversity workshop-Makerere ( 2009)
 Participant Training on intelligent common sense-Makerere University (2009)

4. CURRICULUM VITAE CV Catherine
 Self-selling and public speaking workshop Makerere (2010)
 General secretary Organizing committee of finalists party Tororo Progressive Academy(2007)
 Member United nations association of Uganda mubs chapter-Makerere(2008-2009)
 Information prefect Tororo Progressive Academy(2006-2007)
Referees
FRANCIS MUIRURI
MANAGING DIRECTOR
XPEST LTD
MOBILE: 0714 113826, 0735855659
Email: fmuiruri@pestmaticke.com.

5. CURRICULUM VITAE CV Catherine
BONIFACE MWANGI
CUSTOMER SERVICE MANAGER
KENYA WOMEN MICROFINANCE BANK
MOBILE: 0721869331
MR. MATAMA ROGERS
LECTURER MAKERERE UNIVERSITY BUSINESS SCHOOL
CEO LUCKY FAMILY BUSINESS
MOBILE NUMBER +256 772 469 492
Email rmatama@yahoo.com.

6. CURRICULUM VITAE CV Catherine
BONIFACE MWANGI
CUSTOMER SERVICE MANAGER
KENYA WOMEN MICROFINANCE BANK
MOBILE: 0721869331
MR. MATAMA ROGERS
LECTURER MAKERERE UNIVERSITY BUSINESS SCHOOL
CEO LUCKY FAMILY BUSINESS
MOBILE NUMBER +256 772 469 492
Email rmatama@yahoo.com.