1. Patricia Cap San Pablo, CA 94806-1023 Phone: 510 724 0255
Email: Entrepreneur788@yahoo.com
Education and/or Experience:
IC3 International Certification,Certiportthroughthe Stride Center2012 — San Pablo, CA June 2012 and A+ Computer
Technician--Dec2012 (pending)
J.F.K.University - PleasantHill–CaliforniaSeptember,1996 - June,2002. MBA inBusinessMgmt.withemphasisin
Marketing.
Cogswell Polytechnical College—ElectronicsEngineeringTechnology PleasantHill,CA 1988-2000
U.C. Berkeley---Berkeley,CA B.A.Political Science (International Relations) ;RadioTelephone License,1986,San
Francisco,School of CommunicationsElectronics;CemeteryLicense,2009 and LicensedHealth,Life &Disability
Agent,2010. HIPPA knowledge.
Summary: Offering an award-winning track record of customer careexcellencewithin high-volume
environments that includeProject Management, Marketing, Administrative officeskills & database mgmt.
experience. Striveto exceed customer/ employer expectations... by delivering second-to-none service.Maintain
customer focus in allinitiatives &interactions,always putting the customer first. Solutions oriented—
implementing/integrating quality technicalsolutions to problems.
• HR Staffingexperience. DatabaseandProjectMgmt.CustomerServiceSolutions–Oriented business
professional.
• ManagementSkills
• Sales;atWorldFinancialGroup,ParttimeFinancialServicesCounselor&Licensedhealth,disability&lifeinsurance
agent.Sales&CustomerServices.
• Marketing:EnergyEfficiencyCoordinator,PG&E&Home Depot(ElectricDept.). Knowledge of customerenergy
efficiencyindustryanddemandsidemanagement
• Data Extrapolation. Designed,managed&maintainedmultiple Accessdatabasesforcreditcarddepartment.
Extracteddata (400,000+ records);ran queries,andcreatedreportsgiventomgmt.forstrategicplanning,
whichincluded6000 cardholderreconciliationsfor300 administratorsand25 SupportServicesManagers.
Designed companyhierarchysoftware filesof 2000 corporate officers,managersanddirectorstorun hotel,
airlines,andrental caractivityexpensereports.Managersnow have capacitytomonitorunnecessaryand
wasteful spending.
• Consulting Skills: At Bizmailers.com: (MARKETING) Iwrote a competitive analysisforthe Internet-based
digital variable printingcompany.Analyzedvariouswebmarketingplans.Collectedmarketingandwebdata
fromnewspapers,books,trade journals,andmarketingjournalsaswell asinformationoncompetitors,trade
showevents,trade industryrecordsandtrade show insiderinformation.Editedcompanybusinessplan,stock
offeringagreementandotherdocuments.Ranatrendanalysisonprojectedearningsbasedonforecasting
techniquesandmade aratio analysisbasedonfinancial managementtechniques.Researchedmarketlists,
collectednewspaperresourcesandmade contactsto supportplanwhile alsoresearchingabusinessplan
competition.
• Outreach Experience: AtRollingHills Memorial Park,AdvancedPlanningCounselor,Actedas a counselor,
helpingfamilies prepare fortheirfinalneeds&protecttheirlovedonesandfinancesfromescalatingcosts.
Requiredoutreach,&publiceducation,seminarspeaking,HIPPA Knowledge.
• Retail Selling;HomeDepot(electric,garden&appliances). .AtHomeDepot:CommendedforAllStarstatus.Sales
AssociateforElectricDepartment. AssistPros(Electriccontractors)&DYI’erswiththeirconstructionneeds.
Leadershiptrainee.Alsousedsales knowledgefortheGarden,Floor&Wall&Floor&Bath/Appliances&Plumbing
departments.Dutiesincludeexcellentcustomerservice,technicalexpertise,inventoryandshelfmaintenance,
packdown,merchandising,Lossprevention&recordkeeping.Bonusesfor exceedingsalestargetsby500K.Sold
Applliances(600K)persixmonths. Achievedrecognitionforhavingthe#1HOMEDEPOTRevenueproducing
department(ELECTRIC)inthe entireU.S.A.! (2013).Kudosforbeingwithinthetopfivesalespersonsinthedivision
(APPLIANCES).Exceededexpectations&givenHomerawards!

2. • EntrepreneurialActivities Experience(MLM'ssalesexperience/severalcompanies:TouchstoneEssentials,Herbal
life,Equinox,TungustkaBlast,Xango, plus others.)SEOexperienceformybusinesswebsites.
• Coachingstaffs;Coordinateallfieldjobsandcommunicateprojectsandresponsibilitiestofieldemployees.
• Training/ EOPP Reporting/Demonstrated ability in facilitating cross-functional teams. Excellent organizational and
project management skills. Created organization methods and tools specific to individual projects as needed for
project success. Effective collaborative and proven process improvement skills. Coordinated and monitored
technical projects of varying complexity from initiation through delivery. Monitor due dates and various schedules
fornumerous projectssimultaneously.Act as a liaisonwithvendors and systemdesign personnel. Maintain accurate
database records for prompt retrieval. Provide advice and support to staff, collaborate on daily priorities and
maintainsmoothworkflow.VariousFinancialanalyses(statistics).
• MBA inManagement.
Key Skills:ProjectManagement,Sales,Marketing, PurchasingContract Experience at various companies:Onyx
Labs, Nationsbanc and PacificGas & ElectricCompanies. Did records management,purchasing reports & invoice
processing.
Purchasing Assistantto the Travel Manager; Record keeping,purchasing&travel invoicing.ProcurementAssociate
Dutiesincluded: Designed,managed&maintainedmultipleAccessdatabasesforcreditcarddepartment. Extracted
data (400,000+ records);ran queries,andcreatedreportsgiventomgmtforstrategicplanning,whichincluded6000
cardholderreconciliationsfor300 administrators and25 SupportServicesManagers.Achieved compliancewith
Internal AuditingrequirementsandPUCmandates. Saved$1 Millioninyearlyexpensesbydesigning company
hierarchysoftware filesof 2000 corporate officers,managersanddirectorstorunhotel,airlines,andrental car
activityexpensereports. Managersnowhave capacityto monitorunnecessaryandwasteful spending.
Analytical Problem Solver/Reasoning Ability -Demonstrated ability tocomplete moderate tocomplex
problems. Demonstratedabilitytopresentfindingsandmake recommendationswhile workingwithstaff supporting
variousfunction.
Solve practical problems- analyzeddepartments'annual procurementfor250 clients and developedaction
plansrecommendingstrategiestoincrease contractingopportunities.
As SupplierDiversityConsultant:CreatedYTDspendinganalysisspreadsheetswhichincludedworkin
progressadditionsandsome datagathering. ICompiledprojectdatafromseveral sourcesforspecific
spreadsheetanalysis.
As ProjectManager: Coordinated&createdstrategies overhardware upgradesand/orcomputerhardware
systemchangeswithappropriate vendors &IT personnel.
Excellentcommunication(oral andwritten),interpersonal,organizational,andpresentationskills. Typingproficiency:
40-60 wpm.Technical Writing&Proofreading:AtCatholicHealthcare West:Created&compiledPowerPoint
manuals,printedmaterialsformedical coders.Editedscriptsformedical reportstohospitals&magazine
publications.Creatednewstatistical methodsformeasuringhospitalpractices.Editedthe ROBRmanual thatwas
usedby100 metermensystemwide.Edited/oversaw SDpublicationforthe Mar.1st Reportsubmittedtothe CPUC. I
supportedthe SDmanager.
Special Skills:Computer/Technical Skills-MicrosoftOffice:Word,Excel,PowerPoint,Outlook,Access.,MS
Office/2007/2010 support& troubleshooting; Webdevelopment:Basics&AdvancedHTML, Dreamweaver,Flash,
Fireworks,InDesign,JavaApplets,FrontPage&Go Live; GraphicArts skills:Illustrator&Adobe Photoshop,Digital
Imaging;Database Mgmt: Access,dBase,SQL,& FilemakerPro,&Oracle PL/SQL, DesktopPublishing(QuarkXpress);
Procurement/Purchasing& HR staffing experience.UtilitySoftware:SAPR3, MM, FIN.MDSS, QualitativeMethods
for Windows98, SAPRequisitionTraining,EOPPReporting&SAP.UniversitySoftware:UNIX,ORCAD,Visio,Visual
Basic. Financial Software:Quicken,QuickBooks.MS.Project. Oracle.