1. marsha m. beebesales ● management ● customer service expert
Specializing in a stellar customer service experience!
employment history
education/skills
General Manager, Gold’s Gym Montgomery, AL April 2014-October 2015
Responsible for managing facility operations, membership sales, employee development, and special services including per-
sonal training, group fitness classes, and member experience. Set sales and personal training goals for associates and trainers.
Monitored all aspects of the sales process and the member experience including creating in-club and outside outreach events.
Created promotional events to attract new members and provide a health and wellness education at local community events.
Made sure gym remained compliant with corporate, state and federal requirements. Analyzed monthly profit and loss reports
as well as maintained yearly budget plans. Duties also included payroll, scheduling, on-boarding and employee training.
Operations Manager, Gold’s Gym November 2008-April 2014
Oversaw the daily operations of the front desk, including front office and Kid’s Club personnel. Managed retail and concessions
operations, ordered supplies and nutritional products, maintained facility tickets for repairs to building and maintenance to
gym equipment. Duties also included hiring and supervising the training and work performance of staff. Worked very closely
with General Manager (GM) on improving gym productivity, outreach, and marketing.
Accomplishments:
• Gold’s Gym Financial Success Award for Achieving the Highest Percentage to Goal Retail and Concessions in the first,
second and third quarters of 2012, first and second quarters of 2013
• Gold’s Gym Operations Award in first, second, third, and fourth quarters of 2012, first and second quarter 2013
• Gold’s Attrition Award, second quarter 2013
• Gold’s Gym Associate Retention Award, first and second quarter
• Certified NASM personal trainer
Rehabilitation, Technician, Rehab Associates Montgomery, AL November 2013-April 2014
Work under the direction of a licensed physical or occupational therapist to provide the highest quality patient care and
customer service. Duties included assisting clinical staff with pre/post patient room equipment set-up, clean and maintain all
therapy/exercise equipment, maintain laundry, ensure there is an adequate stock of supplies, and ensuring compliance with all
federal and Medicare guidelines, as well as company compliance policies.
Manager/Tax Professional, Marlee Group Montgomery, AL December 2008-November 2010
Directed the marketing operations of a small tax preparation service. Duties including planning strategies to attract new cus-
tomers, assessing the needs of clients and making referrals to tax preparation staff. Maintained tax preparation records to ensure
client confidentiality and accurate processing. Verified returns for accuracy.
Sales Associate, Belk Montgomery, AL May 2005-2007
Successfully met sales goals by using suggestive selling techniques. Identified and reduced shrinkage in department and pro-
moted membership in the Belk Rewards Program to customers.
South University - Montgomery, AL Physical Therapy Assisting Program *Expected graduation Fall 2017
Auburn University Montgomery (AUM) Exercise Science
Proficient in MS Office Suite: Word, Excel and PowerPoint and social media platforms to include Facebook,
Twitter and Pinterest. Also posses a strong knowledge of medical terminology in the field of physical therapy.
6324 burbank crossing loop ● montgomery, al 36117 ● (334) 669-5408 ● mbeebe0779@gmail.com