Patricia K. Felix has over 20 years of experience in restaurant management, customer service, and office administration. She worked as Assistant Manager at Olive Garden from 2004 to 2016, overseeing a staff of 150 and weekly sales over $100,000. Previously, she was Assistant/General Manager at Quality Dining, Inc. from 2000 to 2004, where she led operations including hiring, training, inventory management, and sales. Felix also has experience as a Receptionist and Office Manager. She has a bachelor's degree in Elementary Education with a minor in English from Henry Ford Community College.

1. Patricia K. Felix
Allen Park, MI 48101
felixkpatricia@gmail.com- (313) 689-3044
WORK EXPERIENCE
AssistantManager
Olive Garden–Southgate, MI– May 2004 to April 2016
My responsibilities entailed: ensuring the integrity of restaurant operation through excellence in
customer and employee relations, managing front/back house operations for high volume
restaurant, overseeing employee relations (encompassing staff recruitment, training, scheduling
and performance evaluations), handling weekly inventory and vendor relations to ensure the
timely and cost-effective purchasing, reporting directly to Corporate and communicating with
seven regional area locations, participating in Menu Planning Committee meetings, directing
efficient guest flow through participative shift management, scheduling a full working staff of
150, effectively leading and motivating employees through implementation of in-house training
and incentive, exceeding a weekly sales volume of $100,000, attracted, retaining and promoting
new business through proactive community service efforts.
Skills Used:
I showcased my ability to successfully take on new challenges, manage a growing staff, and
thrive in a fast paced environment.
Recognitions:
Certificate from the Culinary Institute of Tuscany (2012)
AssistantManager/GeneralManager
Quality Dining, Inc. – Taylor, MI- June 2000 to May 2004
My responsibilities entailed: cash management, maintaining the appearance of the restaurant,
customer service, management of the entire restaurant, operations in hiring and training staff,
supervising the members of my staff while delegating tasks equally to promote efficiency,
inventory management, developing team leadership and community service, scheduling staff,
and ensuring the proper implementation of all safety and health procedures.
Skills Used:
The skills I obtained demonstrate my ability to successfully transition to a new environment as
well my ability to efficiently lead and promote sales.

2. Patricia K. Felix
Allen Park, MI 48101
felixkpatricia@gmail.com- (313) 689-3044
Receptionist
General Oil Co. – Livonia, MI- February 1996 to August 1999
My responsibilities entailed: cash management, customer service, clerical duties, imputing and
management of all accounts receivable as well as employee worksheets, and handling all banking
transactions and reconciliations.
Skills Used:
I demonstrated my ability to efficiently acquire a working knowledge of Platinum Database and
Alpha 5 and my commitment as a team player.
Office Manager
Offshore Marine Service Inc. – Cape Coral, FL- January 1990 to February 1996
My responsibilities entailed: cash management, customer service, clerical duties, imputing and
management of all accounts payable/receivable, inventory management, and scheduling. I
successfully created a loyalty club for customers in order to generate both customer satisfaction
and revenue.
Skills Used:
I showcased my ability to take on new challenges, manage a growing business, and adapt to a
diverse environment.
EDUCATION
Education Minor
Henry Ford Community College - Dearborn, MI
Major: Elementary Education
Minor: English
High School Diploma
Fort Myers Sr. High –Fort Myers, FL

3. Patricia K. Felix
Allen Park, MI 48101
felixkpatricia@gmail.com- (313) 689-3044
ADDITIONAL INFORMATION
Computer Skills:
My WPM average is approximately 50. I am proficient with Microsoft Excel, Word,
Spreadsheet, and PowerPoint. I am confident in my ability to master computer programs
efficiently and to use them to advance myself in my career.
Affiliations:
I am associated with Phi Theta Kappa, Edgar Allen Poe Society, and the Archaeological Institute
of America.
Training:
I have completed numerous courses and seminars in customer service, sales strategies, inventory
control, loss prevention, time management, leadership, performance assessment, and food safety.