1. Vignesh Balasubramanian
: vigneshb1987@live.com
: +919840656765
___________________________________________________
CAREER OBJECTIVE:
A challenging career in a reputed IT organization which provide an opportunity to demonstrate my full
potential in shouldering responsibilities and manage people by virtue of sound technical & Service
management knowledge, excellent analytical and logical skills and a rich experience which would create a
win-win situation.
PROFESSIONAL SUMMARY:
COMPANY NAME : Symantec Software and Services India Private Ltd.
DESIGNATION : Associate Product Support
DURATION : July 6th
2011 – Till date
LOCATION : Chennai
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COMPANY NAME : Sutherland Global Services
DESIGNATION : Technical Support Executive
DURATION : August 8,2009 – May 23, 2010
LOCATION : Chennai
STRENGTHS:
Effective communication skills and good analytical and decision making ability. Dedicated to Professional and
highly motivated towards target achievements. Having the ability to complete the given task. Positive attitude,
Friendliness and Flexibility and achieve in success in job.
Educational Qualifications:
Institution/University Degree Year of passing
SMK Fomra institute of technology B.E - E.C.E 2009

2. Loyola Mat Hr Sec School
12th
std
(State Board)
2005
Loyola Mat Hr Sec School
10th
Std
(MatricBoard)
2003
SSUMMARYUMMARY OFOF SSKILLSKILLS::
• Very positive attitude, hard worker, well-organized, self-motivated
individual with ability to rapidly learn new tasks, open to new technologies.
• Providing Technical support for Norton products Remotely (USA,
• UK&AUS).
• Symantec product knowledge: Norton Antivirus, Norton internet security,
Norton 360, Online Backup, Norton internet security for Mac , Norton
mobile security for Android ,And Norton Hot-Spot (VPN Client)
• Resolving Virus issues and product compatibility issues with all windows
operating systems, Mac Lion and Mac Mountain lion operating systems,
troubleshooting the firewall related internet issues with LAN and Wi-Fi
connections.
• Good oral and written communications skills.
• Team Player – divide work according to each person's strengths.
• Excellent time management and task prioritization skills.
• Able to adopt new Technologies as soon as possible.
• Familiar with TCP/IP, UDP, DNS, DHCP concepts.
• Strong understanding capability of clients issue and their requirements.
Operating Systems: Windows XP; Windows Vista; Windows 7; Windows 8 & 8.1
Server Operating system: Windows Server( 2003, 2008, 2012) & RHCE
Software: MS Office 2007; Norton Utilities; PC Anywhere; Symantec
Ghost
Virtualization: Vmware, Hyper-V, Virtual Box

3. Ticketing Tool : Salesforce, Basic knowledge of BMC remedy tool
Certifications: RHCE & MCSE
TECHNICAL SKILL:
 Active Directory service 2003, 2008, 2008 R2, 2012
 User Management and profiles
 Managing (adding/removing) disks partitions.
 Creating snapshot
 DNS, DHCP.
 Installing and configuring Windows server 2003, 2008 and 2008R2 and 2012.
 Installation and configuration of Hyper-V.
 Installing, configuring & administrating File servers in windows server 2008, 2008 R2.
 Implementing new group policies
 Installation of Antivirus and Troubleshooting with Virus issues.
LINUX SKILL:
 Installation, Configuration and customization of Linux operating system.
 Change the permission of files and directories, Remove the files, directories and nulling the
files.

4.  Creating groups, user accounts and remove, Assigning password to user account
Setting, changing the password parameters, Disk partitions, Installation of RPM packages,
update & removing the RPM packages, Install the packages in YUM, update & remove the YUM
packages.
 Worked in Linux File system Administration such as Partitioning Hard Disks, Logical Volume
Management.
 Managing File systems and Access Control Lists.
 Worked in User Management such as Account Management, deleting and modifying user
accounts, creating and maintaining Groups
 Knowledge in Network File-Sharing Services such as Configuring Network File System Server,
File Transfer Protocol and Samba Services.
 Knowledge in Troubleshooting, Linux rescue Environment, Boot Loader Errors, File system
Corruption Checking, Network Service Issues, Adding New Partitions, File systems, Swap
Partition, Add, Remove and Resize Logical Volumes.
 Creating, extending File System through LVM, Configured and Maintained SAMBA &Squid Proxy
Server.
 Configuration of file system attributes, Permissions, Encryption, Access Control Lists and
network file systems
 Configuring a system to provide networking services, including HTTP/HTTPS, FTP, NFS, SMB,
SMTP, SSH, and NTP
PROFESSIONAL EXPERIENCE:
Symantec Work Experience:
 Handling escalation level cases
 Providing support for Norton product's (Norton 360, Norton Antivirus, Norton
Internet Security Norton Online Backup, Norton power Easer and Norton
Bootable Recovery Tool)
 Handling incoming incidents via the phone promptly and effectively.
 Diagnosing and resolving a wide range of technical issues over the phone.
 Collecting error logs for Norton product’s

5.  Troubleshooting Error logs based on knowledge based articles
 Sending new suggestion’s to knowledge based article team for improving better
resolution.
 Backing up data's from user computer to backup server (Altris) using Norton
software.
 Troubleshooting startup issues and stop error's in Windows.
 Analysis all kind of error in Norton Products.
 Testing new virus and PUP based on their behavior/signature, and cascading
report to the product lead dept about its impact on client’s infrastructure.
 Collecting feedback from client for the Norton Product and we will be providing
repots to the concern department if any feature needs to be modified.
 Fix all kind of threats (Virus, Spyware, Adware, Malware, Root kits, Trojan horse).
Sutherland Global Services:
Sutherland Global Services is a global provider of business process and technology
management services offering an integrated portfolio of analytics-driven back-office and
customer facing solutions that support the entire customer lifecycle.
It's been good technical experience worked for symantec software and services and support for
their own products like Norton Antivirus, Norton 360, Norton online backup etc.. I will handle
intial level of technical cases and collect the error logs to analyze the root cause of the issue.
Roles & Responsibilities:
o Gathering business requirements, analyzing the business
o Understanding the project and providing support to the products
o Solving problems for the customers over chat and phone
o Responsible for support for all technical issues.
o Implemented security assurance and virus protection.
o Prepared and maintained documentation of issues, standards and procedures.
PERSONAL DETAILS:
Name : Vignesh B
Father’s Name : Balasubramanian V
Date of Birth : 01.02.1987

6. Marital Status : Single
DECLARATION:
I hereby confirm that the information given above is true to the best of my knowledge.
Date:
Place: Chennai (Vignesh.B)

7. Marital Status : Single
DECLARATION:
I hereby confirm that the information given above is true to the best of my knowledge.
Date:
Place: Chennai (Vignesh.B)