1. 105, Om Namo Residency,
Near Z.P. School, Manjari
Pharm, Pune – 412307
Maharashtra State, India
Cell : +91-8149038644 / 9420026317
E-mail: ganeshbadgujar83@gmail.com
Ganesh Gokul Badgujar
Career
Objective
Attain increased ownership in a growing Company, at a Managerial level
Work
Experience:
ADP Pvt Ltd • S. P. Infocity, Saswad Road, Phursungi, Pune
Designations Held
Team Leader : Mar 2014 to till date
Analyst : Jan 2012 to Feb 2014
Sr. Process Associate : Dec 2007 to Dec 2011
Domain: Payroll :: UK Freedom Payroll
 Role: Team Leader - Operations handling 3 functions: Calc Management, Data
Management and Post Commit Reports.
 Key Project Tasks: Calc & Data Management: Manage work flow by effective
allocation of work. schedule and timeliness defined by the process owners to meet
the thresholds for Escalate and query to the client and get it resolved. Post
Commit : Adhering to the various metrics. Meeting the targets of efficiency and
accuracy as defined in the SLA.
 Key Deliverables:
 Project: Daily Operations: Resource Planning, Work Allocation, monitor SLAs,
Documentation, Training, Process Improvement initiatives, Reporting,
issue/escalations, MIS Reporting for the Business
 People: Daily tasks/issues, Employee Engagement, Performance Management,
mentoring, talent grooming
 Client: NPS Management, interaction for Process issues, queries, training,
Reporting, Ad-Hoc Work Projects, Process Improvement ideas and initiatives
 Key Achievements:
 SLAs: Averaged 99.8+% on Quality (Target: 99.70%) and 100% on TAT till date
 Active involvement in Rewards and Recognition Task Force in framing and end-to-
end implementation of the initiative
 Information Security Management System SPOC: co-ordination for the BR/DCP
Site Testing, Reporting, adherence, compliance checks, Monthly Audits and
Management Reporting for Risk Policies. Not received a single Non Compliance in
last 3 years.
 Suggested and implemented various process improvement ideas: suggested various
amendments to the Process, applications resulting in decreased processing time, E-
mail Automation macro.
 Team received many appreciations and Thank-You Notes from the Clients
HIGHLY CONFIDENTIAL

2. Organization : ADP Pvt Ltd
 MS Freedom Payroll
Tenure : Jan 2012 – Feb 2014
Designation : Analyst
Responsibilities :
 Finding resolution on payroll related service request.
 Manage work flow by effective allocation of work.
 Escalate issues and query to the client and get it resolved
 Mentoring & training the new associate & other team members.
 Manage Queue to maintain TAT.
 Adhering to the schedule and timeliness defined by the process owners to meet the
thresholds for various metrics.
 Meeting the targets of efficiency and accuracy as defined in the SLA.
 Provide support to the Operations team by working with them to ensure smooth
working of the process in terms of efficiency and accuracy.
 Generating GL reports & sending them directly to clients.
 FSA Claims
Tenure : Dec 2007 – Dec 2011
Designation : Sr. Process Associate
Responsibilities :
 Adjudication and validation of claims
 Mentored & helped new joiners’ to come up through the learning curve.
 Conducted refresher and training sessions for the new associates.
 Write & create excel macros to bring process improvements.
 Handled all escalations calls regarding FSA and OCB
 Received 8 WOW comments from EE in consecutive three months
 SPOC for various departments under FSA and streamlined the process of managing
the Escalations that came from EE directly through email
Organization : IBM Daksh Pvt. Ltd
Tenure : Nov 2006 – Nov 2007
Designation : Customer Care Executive.
Responsibilities:
 To attend customer calls for a telecom company.
 To prepare team performance reports for the Assistant Manager.
 To arrange team huddles & update the team members about the current updates.
Skill-Sets  Experience in diverse skill-sets: Operations, People Management, Team-mentoring,
Process Training
 Excellent negotiation, liaison & bargaining skills;
 Training, Researching, Documentation are strong skills
 Inherent eye-for-detail and understanding Business level semantics
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3. Certifications
 Microsoft Certified Excel 2010 Expert.
 Course in MS Excel Macro
Achievements
 Achieved Competent Communicator Certificate & Competent Leader by
Toastmasters International
 Winner of Humorous Speech Contest held at area level in Pune by Toastmasters
International
Hobbies
 Reading books, public speaking
Educational Qualification :
Degree
College Board/University Year of
passing
Percentage Class
B. A. M.J. College, Jalgaon N.M.U. Jalgaon 2005 66.58 % First Class
H.S.C
D.D.S.P College,
Erandol
Nasik Board 2001 62.17 % First Class
SSC R.T.K.V. Erandol Nasik Board 1999 71.20 % Distinction
Personal info :
Date of birth : 09/06/1983
Marital status : Married
Sex : Male
Languages : English, Hindi, Marathi.
Known
Permanent : 105, Om Namo Residency, Near Z. P. School,
Address Shewalewadi, Manjari Pharm, Pune 412 307
Place: Pune
Date :
Ganesh Gokul Badgujar
HIGHLY CONFIDENTIAL