1. Mahesh Kumar V
+91 89396 02881
Mahesh856@yahoo.com
Experience Summary
 Eighteen Years of total experience in the IT industry that includes more than 10 years in the
area of Delivery Management.
 Worked as Program/Delivery Manager for BT Development/Testing Project
 Handled Program and Project Management for Multiple E2E Implementation, Enhancements
and Support Projects. Managed P & L Responsibilities for various projects.
 Develop and manage vendors in terms of low end resourcing, handle vendor issues related
to invoicing, security, time management professional discipline.
 Driven presales activities.
 Develop long term strategy to scale in numbers and manage Indian accounts
 Developed various deliveries and resourcing models to enable to address resourcing needs.
 Report to management in terms of revenue generation, cost of resource ownership and
utilization reports.
 Driven Project Quality Goals.
 Review the Software configuration Management, Test Plans, Project Plans, Risk Management
Plan, Functional requirements specifications, Change Requests, Release Management Plan
and Effort Estimation sheet.
 Review of Solution Design to carter BT Business needs.
 Worked as Training Manager to enable resources skills across IDU’s in various technologies.
 Transition / Transformation Manager for large BT Project (Andes).
 Lead ASM post transition of large Project (Andes) (ASM/Testing).
 Managed Andes Program (Multimillion $ multi technology project) and help to start as
Chennai as one of the key operational centre’s which involves transition of projects involving
multiple technologies:
o Expedio (100+ member team- Remedy project from Infosys),
o COT + (Critical BT project,80+ member team in Java),
o Wizard (Large project involving CRM Siebel from Infosys) ,
o Orion (20+ member team in .Net) from multiple vendors (Like Infosys, HCL, Virtusa
etc).
 Managed CRM and eBiz resourcing, Talent Management, involved in Pre Sales and Delivery
Oversight.

2. Certification
 Siebel Certified (CCC) in Siebel 7.7 from Oracle.
Technical Summary
Tech Mahindra Delivery Manager June 2008 – till date
Project # 01
Client BT
Project E2E CRM Order Management-Delivery Management.
Period July 2013 to till date
Role and Responsibilities:
 Delivery Management - successful delivery of all projects within Schedule, cost, budget and
highest customer satisfaction.
 Delivery oversight for MEA and APAC region and Application Service Management.
 Technical Assurance, Capability Building, Resource Fulfilment, Pre-sales Assurance.
 Manage the practice activities like Resource Management, Utilization Management, deployment
management, Bench Management.
 Presales Support, Preparation of RFP’s, Resource Management, Delivery Support, Solution
Support, Competency support.
Project # 02
Client British Telecom’s, UK.
Project Group CRM Management
Period June 2010 to June 2012
Role and Responsibilities:
SKILLS TOOLS
GUI(S) Developer 2000 ,ASP, Visual basic 3 and 4
LANGUAGE C++, SQL plus, JavaScript, VB Script
DATABASE(S) Oracle 8, Access, SQL Server 2000
Tools/Packages E R Studio , Visio , M.S.Project , HexProj
DOMAIN Telecom, CRM,ERP, Banking, Finanical Accounts and Medical.
CRM Siebel 99, 2000,7.5.3,7.7
OPERATING
SYSTEMS
Window 9x/2000/XP ,UNIX and MS DOS
DOMAIN CRM, ERP, Banking, Financial Accounts, Marketing, Sales,
Insurance and Consumer.

3.  Delivery Manager for BT E2E CRM Development Project.
 Review the Software configuration Management, Test Cases, Test Plans, Project Plans, Risk
Management Plan - based on Functional requirements specifications, Change Requests, Release
Management Plan and Effort Estimation sheets.
 Understand business requirements, testing requirements, onsite-offshore coordination, resource
allocation and assignment allocation, Review of test plans and test cases, Risk Management,
delivery as per Test Factory Model, Scope Management, Cost Management, Quality Management,
Communication Management.
Project # 03
Client British Telecom’s, UK
Project Multiple Projects (Andes Program)
Period June 2008 – June 2010
Environment Java, .Net, Siebel, Remedy, Oracle
Modules Multiple (CRM,ERP,JAVA,.Net)
Role and Responsibilities:
 Delivery Manager
 Transition / Transformation Manager for Andes.
 Delivery Manager for all deliverables from Chennai location for Andes (Large project involving
multiple technologies like Siebel, Remedy, Java, &.Net).
 Develop and manage vendors in terms of low end resourcing, handle vendor issues related
issues.
 Part of Andes Program steering committee from TechM and worked with Andes Program Manager
of BT to manage the BT business expectations.
 Manage the Resource Management, Utilization Management, and Deployment management,
Bench Management and Project Management and Revenue and cost Management.
 Handling Client escalations.
 Managed P&L of the Andes Program.
 Lead ASM (Maintenance) of Andes Program involving multiple technologies - post transition.
 Lead Test Manager for Andes Program.
iGATE Global Solutions Ltd CRM Practice Lead Feb 2007 – June 2008
Project # 01
Client Royal Bank Of Canada
Project Siebel 7.5 – Channel Islands (UK)
Period Feb 2007 to June 2008
Environment Siebel 7.7.2
Modules Sales / Call center
Project Summary:

4. This project is mainly for implementing Siebel 7.8 Finance module. RBC has already
implemented Siebel 7.8 application with some customizations which are mapped to RBC’s
original Siebel 6 implementation. IGATE Global Solutions Ltd has been involved in this project
mainly to design and develop Siebel 7.8 finance application. The main module includes
Opportunities, Account, Contacts, SR etc. The objective of the project is to implement the
customizations of Siebel 6 in to the Siebel 7.8 environment with additional enhancements and
integration with external systems.
Role and Responsibilities - Onsite Program Manager – UK
 Worked with Customer program Managers to meet the objective of the program.
 Review of projects status with offshore and onsite PM’s on a weekly basis.
 Has developed business to the tune of $ 15 million as part of account mining.
 Effectively reported program objective to the top management/business heads.
 Weekly review of Projects status at a high level on a weekly basis with offshore PM’s and onsite
PM’s and has given strategic directions.
 Driven RFPs worth 30 million.
Birlasoft Limited Sr.Project Manager Apr 2006 – Feb 2007
Project # 01
Client GE
Project GE – Energy (On site at US)
Period April 2006 – Jan 2007
Environment Siebel 7.7.2
Modules Sales / Call center
Project Summary:
This project is mainly for implementing Oracle 7.8 Finance module. All the sales stage cycle for
different P&L’s of GE are captured using Siebel CRM. Once the opportunity is created the
Commercial Operators accesses the risk process and the opportunity gets quoted. Proposal is
sent to customer for after generating JCE’s for customer’s acceptance. High value Opportunity
goes through risk process again. It also involves integration with legacy systems
Role and Responsibilities - Onsite Sr Project Manager - USA
 Develop and manage vendors in terms of low end resourcing, handle vendor issues related to
invoicing, security, time management professional discipline
 Understand business requirements, testing requirements, onsite-offshore coordination, resource
allocation and assignment allocation, Review project plans, test plans and test cases.
 Managed Scope, cost and timeline of the project effectively.
 Review the Software configuration Management, Test Plans, Project Plans, Risk Management
Plan, Functional requirements specifications, Change Requests, Release Management Plan and
Effort Estimation sheets & WBS.
 Work with Quality teams.
 Hiring and recruitment of CRM resources

5.  Track Revenues and costs.
 Involved in Pre-Sales, Preparation of RFP’s and assisting sales team for winning projects.
Also reviewed and ensured the following deliverables.
 Functional and Technical Discussions with Clients and Other Technical Teams onsite, for Project
Execution.
 Customer Interaction at onsite (US) with Business and Other Teams for business Requirements
Gatherings and providing solutions.
 Review of SRS (System Requirement Specification), FDD (Functional Design Doc) and TRD
(Technical Design Doc) for signoff by the client..
 Effort Estimation for new requirements and raising PO’s (Costs) to client .
 Onsite Offshore Coordination for Development and Delivery as per Project Plan.
Hexaware Technologies Ltd Technical Architect(PM) Jan 2005 – Apr 2006
Project # 01
Client Unisys, USA
Project SMIT_Siebel
Period Jan 2005 - Mar 2006
Environment Siebel 7.5.3 , Siebel 7.7 ,eMarketing
Modules eMarketing / Sales / Call center
Project Summary:
Unisys Marketing Application is a Siebel Marketing suite, which helps Unisys business build and
execute targeted Marketing campaigns in a consistent manner. The application has two parts:
the Employee facing part based on Siebel Marketing module, which helps create, execute and
monitor campaigns, offers and programs and the Customer facing application called Infoselect,
which is based on Siebel eMarketing module. The eMarketing provides the Web site visitor
(typically a Industry analyst, Employees and Targeted customers or prospect) a method of
viewing a Web offer, downloading literature. It also provides the pre-configured Web response
forms to register new users, modification of user profile etc.
Role and Responsibilities - Sr Project Manager
 Understand business requirements, testing requirements, onsite-offshore coordination, resource
allocation and assignment allocation, Prepare project plans, test plans and test cases.
 Review the Software configuration Management, Test Plans, Project Plans, Risk Management
Plan, Functional requirements specifications, Change Requests, Release Management Plan and
Effort Estimation sheets & WBS.
 Work with Quality teams.
 Manage the practice activities like Resource Management, Utilization Management, deployment
management, Bench Management and Project Management
 Hiring and recruitment of Siebel resources
 Track Revenues and costs

6.  Worked on developing Processes and templates to be used during the various Siebel
implementation projects
 Assisting Sales Team in Pre-Sales, Preparation of RFP’s and participated in client calls.
Polaris Software Lab Consultant March 2000 – Jan 2005
Project # 01
Client Unilever – Singapore
Project Project Acumen
Period Jun 2004 - Dec 2004
Environment Siebel 7.5.3 eConsumer
Modules POS Interface, Sales Baseline Volume, Promotional Details
Interface
Project Summary:
This project is to extract data from data warehouse Australia to Siebel database (eConsumer)
and there by formulating sales promotional strategy using Siebel eConsumer 7.5.2. The data is
sourced from Aztec data warehouse in Australia and from BPICS ERP system is loaded to Siebel
through WBI Interface, which is configured to capture details to form promotional strategy. The
various modules include Plans, Accounts, Promotions, Promoted Categories, Promoted Products,
Product Cost, Price List, KPI Measures.
Role and Responsibilities - Project Manager (onsite)
 Preparation of Project Plan.
 Work Breakdown Structure, Estimation Of Effort and Scheduling.
 Allotment of Responsibility.
 Quality Plan, Risk Management Plan and Test Plans.
 Preparation of FS and Sign off by the client.
 Development, Testing and Delivery with Quality as per the Project Plan.
 UAT and Transaction Plan with discussion with client.
 User Interaction and Fit Gap Analysis and Data Mapping between Legacy System and Siebel.
 Responsible for Technical Design Document Sign Off with the Client (Unilever – Australia) For the
following modules.
o Point Of Sales Interface (EAI) – to upload sales data into Siebel from data warehouse.
o Sales Baseline Volume Interface (EAI) - to upload shipment data into Siebel from data
warehouse.
o Actual And Estimated Primary Sales (EAI) – to upload Actual and Estimated Sales data into
Siebel from Data Warehouse.
o Promotional Details Interface (EAI) – to upload promotions details into Data warehouse from
Siebel.
o Involved in Development and delivery of Point Of Sales and Promotional Detail Interface (EAI).

7. Project # 02
Client Guardian Life Insurance Company, USA
Project Guardian Life Insurance Company
Period Jan 2004 – May 2004
Environment Siebel 7.5.3 eFinance
Modules Guardian Sales Tool Kit
Project Summary:
The Guardian Life Insurance Company (GLIC) seeks to replace their existing Call Center
application with the Siebel solution in order to attain improvements on the scalability and
robustness of their CRM platform.
The Group Sales Tool Kit (GSTK) Customer Service System will, initially, be utilized by the Sales
and Service areas of Guardian Life. Only part of the data required for these tasks will be held
within the Siebel repository. The remainder will remain in a number of Legacy Guardian
systems, together with the new Guardian Data Warehouse. This involves data transfer through
XML-MQ Series and other things through Siebel EIM. The Siebel Application will be developed
using Siebel 7.5.3
Role and Responsibilities - Project Manager (onsite)
 Preparation of Project Plan.
 Work Breakdown Structure, Estimation Of Effort and Scheduling.
 Allotment of Responsibility.
 Quality Plan, Risk Management Plan and Test Plans.
 Preparation of FS and Sign off by the client.
 Data Migration, Development, Testing and Delivery with Quality as per the Project Plan.
 UAT and Transaction Plan with discussion with client.
Project # 03
Client Citibank Cash Trade and Treasury Services, USA
Project Citibank e-Business CRM - Helpdesk(Production Support)
Period Aug 2003- Dec 2003
Environment Siebel 7.5.3 eFinance
Modules Citibank eBusiness CRM
Project Summary:
This project proposes to implement an offshore Technical and Business Support Helpdesk to
augment Citibank e-Business' internal support for its Siebel CRM application, which is primarily
used for sales automation, and deal tracking. The project uses a turnkey web-based integrated
Helpdesk solution which includes transaction routing technology, knowledge bases, incident
tracking, and reporting systems to capture, analyse and report on 100% of the information
contained in service transactions.

8. Role and Responsibilities- Module Leader, Responsible for Delivery and Support
 User Interaction and Preparation of Fit Gap Analysis and Data Mapping.
 Preparation of Addendum to FS and sign off.
 Fitting enhancements / new requirements onto Siebel framework.
 New User creation in Siebel and Citisafe.
 Server Administration Tasks and Support Issues.
 Involved in problem analysis and resolution of support issues.
 Preparation of Test Cases and assisting UAT.
Project # 04
Client Citibank Germany And Greece - Teller
Project ORBIT Payment and Teller System
Period Mar 03 - Jul 03
Environment Siebel 7.5.3 eFinance
Modules Teller System Modules
Project Summary:
ORBIT Teller is an integrated teller system catering to the requirements of the Citibank
branches. This system provides for input and processing of Teller transactions (Customer Cash
transactions, Currency exchange and Teller Proofing activities). This system will be integrated
with Orbit Payment System developed under EMEA Convergence initiative. The integrated
system will be called as ORBIT Payment and Teller System (OPTS).The System covers entire
spectrum of teller functionality’s Service Requests such as Cash Deposit, Cash Withdrawal,
Currency Exchange, Denomination Exchange, and Money Transfers.
Role and Responsibilities- Project Leader
 Developed Front-end User Interfaces using Siebel Tools 7.5.2(Siebel Configuration).
 Identified and designed common scripts used across the Application.
 Involved in problem analysis and resolution of support issues.
 Involved in Developing Messaging using Siebel Business Services, Workflow, HTTP Transport in
EAI, Integration Objects, and eScripts/Browser Scripts.
 Involved in Server Administration Tasks
Project # 05
Client Private Banking Group , Citigroup , USA
Project Clientwise
Period Aug 2002 - Mar2003
Environment Siebel 6.2.1, Sales
Modules Ugradation from Siebel 99 to Siebel 6.3.2
Project Summary:

9. It is a Sales and Client management system that helps in gathering and analysis of client and
prospect information. Citibank’s Private Banking Group uses this application for global wealth
management for the Client.
Role and Responsibilities- Project Lead - Siebel Configuration
 Application Customization through Tools Configuration and Scripts.
 Handled Enhancement Issues and Bug Fixing.
 Provided Solution to Production Issues/Support.
 Involved In Server Administration.
 Involved in Upgradation of Application from Siebel 99 to Siebel 6.3.2.
 Involved in Testing.
Project # 06
Client Citibank, Barcelona ,Germany , Greece
Project EMEA Banking Convergence Project – Barcelona Call Center
Period April 2001 – July 2002
Environment Siebel 6.2.1, Sales
Modules Identification And Authentication, Service Request,
International Transfers.
Project Summary:
The Barcelona Call Center Project and Greece Call Center Project Part of EMEA Convergence
Project in Siebel It is part of the convergence of existing Front-end applications to Siebel and
currently caters to countries - UK, Spain & Portugal. Different modules include, Identification &
Authentication, Service Requests, National Transfers, International Transfers, Lost/Stolen Cards
etc.
Role and Responsibilities- Siebel Configurator
 Developed Front-end User Interfaces using Siebel Tools 6.2.1 (Siebel Configuration).
 Identified and designed common scripts used across the Application.
 Involved in problem analysis and resolution of support issues and Server Administration.
 Involved in Developing Messaging using EAI, Siebel Business Services, Workflow, HTTP Transport
in EAI, Integration Objects, Escripts, Data Parsing and Transformation through XML, Knowledge
in EIM, Server Tasks
Project # 07
Client Citibank, Belgium
Project EMEA Database Marketing Project - Belgium
Period Mar 2000- Mar 2001
Environment Siebel 98
Modules eMarketing Modules

10. Project Summary:
Enabling the relationship managers, sales team and Tele-callers to follow a scientific sales
process of identifying opportunities for customers and prospects, developing an action plan for
closing the same, by creating activities and prompts to execute these and finally capturing
detailed information on the reasons for winning/losing the opportunity. The application also
integrates with Relationship Query system to provide up to date transactional level information
about customer accounts with the bank.
Role and Responsibilities- Configuration and Support
 Basic Siebel Configurations (Enhancements).
 Worked on Change Requests
 Performance Tuning, Siebel VB Scripting
Scorp Infotech Pvt Ltd Software Engineer Oct 1997 - March 2000
Project # 01
Client Data Soft Inc
Project Intranet Mailing System (Non Siebel)
Period May 99 - Mar 2000
Environment ASP, VB Script, DHTML, MS SQL Server 6.5,Oracle
Project Summary:
This system has been developed to take care of Intranet Mailing System within the company
and also a general-purpose product. It allows creation of new Mail id’s and provides security to
users logging on to view their inbox screen. Messages will be sent to the corresponding users
only if the user has been already created.
Role and Responsibilities- Module Lead
 User Requirement Study and Feasibility Study.
 Involved in System Analysis and Design.
 Offered technical assistance in Development and Testing
Project # 02
Client Data Soft Inc
Project On line order processing system (Non Siebel)
Period Oct 1998- April1999
Environment HTML, XML, JavaScript, ASP, IIS and SQL - Server
Project Summary:
This is a general-purpose Trading System on the WEB for any trading company .The first screen
gives an overall view about the Trading System. The screen has a few other options like Product

11. Details, Customer etc. The Product option displays another screen giving complete details about
the products available, Price, how the product will look (in the form of Pictures) and the sales
Statistics etc. The Customer option allows placing of an Order for an existing customer whereas;
the New Customer option will register the customer details in case of new customers
Role and Responsibilities- Developer
 Involved in System Analysis and Design.
 Offered technical assistance in Development and Testing.
Project # 03
Client Data Soft Inc
Project Management Information System – People Soft HRMS
Period Oct 1997- Sep 1998
Environment PS Core HR and SQL – Server
Role and Responsibilities- Functional consultant
• User Requirement Study and Feasibility Study.
• Involved in System Analysis and Design.
• Has Knowledge of People Tools and assisted in Testing
Freight Field (P) Ltd EDP Accounts in Charge Sep 1990 – Sep 1997
• In Charge of Computer Accounting and Electronic Data Processing.
Verma And Verma Lead Accounts Apr 1986 – May 1989
• In Charge of Accounts , Bills Receivable, Bills Payable, Assets, P& L Account and Balance
Sheet.
Academics
 MBA Systems and Finance from Bharathiyar University, Coimbatore, India, 1997.
 P.G in Systems and Computer applications from UPTRON Academy, Calicut 1990.
 Bsc Mathematics from Calicut University.
Passport Details
Name Mahesh Kumar V
Passport # M6214328
Valid up to Jan 2025