This professional summary outlines the candidate's 7.2 years of experience implementing Siebel CRM packages, with expertise in Siebel design, development, configuration, integration, testing and administration. The candidate has strong knowledge of Siebel architecture and tools, and experience customizing Siebel objects, workflows and more. Example projects include implementations for Lexis Nexis and Bank of America.

1. PROFESSIONAL SUMMARY
 7.2 years of Software Industry experience in Siebel CRM package implementation
 7.2 years of full software development experience from small to complex implementations of Siebel
Financial Services and Call Center Application.
 Extensive experience and knowledge in Siebel Design, Upgrade and Development including Business
Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration,
Administration and Deployment for Siebel Enterprise.
 Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client
in configuration and customization of Siebel Objects at multiple levels but not limited to
Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle
Applets, Toggle Applets, IOs, PDQ’s, Workflows and Drilldowns.
 Strong Technical Experience in Siebel Configuration, Scripting, Workflows, ADM,
Personalization, Open UI, EAI and Admin activities with additional skill sets like UNIX,
PL/SQL and Shell Scripting.
 Have good understanding on EIM data loads.
 Have good working experience in analyzing Core dumps, FDR, Crash Files and performance
issues.
 Strong experience in working as Production Support Consultant for the applications which runs
24x7
 Averted Several risks for the Clients by being part of Production Support Team
 Have good working experience in PL/SQL programming, Stored Procedures, Functions and complex
queries using Oracle.
 Extensive experience in Siebel EAI – Integration Workflows, Web Services, Integration
Objects, Siebel Adapters, EAI Transport Adapters, VBCs, SOAP, WSDL, ADM,
Personalization.
 Demonstrated effective technical leadership in medium to large implementations, specifically in
creating technical architecture, designs, development, bug fixing and support.
 Strong verbal, written communication skills, interpersonal skills and the ability to interface with
business users and IT groups.
 Ability to assess the impact of architecture changes on the business and other applications.
 Ability to design the systems for high availability, high volume, security, and reliability.
EZHILVANNAN.P
B.E. Computer Science.
No.13, Kumaran St, Pazhavanthangal,
Chennai - 600114.
 91 (0) 9176598755 (mob)
 ezhilv2007@gmail.com

2.  Good knowledge and well versed with different stages of the Software Development Life Cycle in
both Waterfall Model and Agile development methodologies with exposure to various standards
& procedures.
 Goal-oriented team leader adept at building strong relationships with coworkers and client.
 Creative, fast learning, excellent in research, analysis, problem solving, critical thinking, finding
information and continuous learning.
 Excellent knowledge in CRM implementation on financial domain.
Technical Expertise:
Siebel Applications
Siebel Financial Services 7.8, 8.0, 8.1.1.10 (OpenUI)
Siebel Call Center 7.8, 8.0
Siebel Technical
Expertise
Siebel CRM, Siebel Open UI, Tools Configuration, Siebel Web Services, Siebel
EAI, Workflow, Scripting, and Admin activities.
Additional Technical
Expertise
SQL, PL/SQL, JavaScript, JQuery, Unix Shell Scripting, XML, JIL Script.
Database Oracle 11g
Operating System Windows, Unix
Others Toad, Autosys, Repliweb, Tectia, Virtual Source safe
UML Tools MS Visio
Project Details -1
Project Name Lexis Nexis
Client Lexis Nexis, USA
Role Systems Engineer
Duration Jun - 2009 to Sep – 2009
Team Size Project : 150
Location Chennai, India (Jun - 2009 to Sep - 2009)
Technology CRM Siebel, Oracle PL/SQL
Software Siebel 8.0.0.10 Call Center, Siebel Tools, Oracle, Toad, Soap UI
Project Description:
Lexis Nexis is leading global provider of content enabled workflow solutions to professionals in
Law Firms, Corporations, Government, Law enforcement, Tax, Accounting, Academic
Institutions and Risk and compliance Assessment. The Project consists of two Applications in

3. Siebel providing Products and Services and basically it is Order Management. The Main
objective is to store the information of the various LN Accounts and their product information.
.
Roles/Responsibilities:
 Responsible for analysis, design, development and delivery for the change business have proposed.
 Involved in Technical Design.
 Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business
components, views, screens and applets.
 Involved in the configuration of Static & Dynamic Pick lists using Joins and LOVs.
 Server and browser scripting in the application.
 Configured Workflows.
 Configured Integration Objects.
Project Details -2
Project Name Client Connections Offshore Development
Client Bank Of America, USA
Role Systems Engineer/ Configuration Controller
Duration Oct - 2009 to Dec – 2009
Team Size Project : 20
Location Chennai, India (Oct - 2009 to Dec - 2009)
Technology CRM Siebel, Oracle PL/SQL
Software Siebel 7.7 Financial Services, Siebel Tools, Oracle, Toad, Soap UI
Project Description:
This Client Connections Integrated Desktop (CCID) Project mainly deals with Client
Managers, Financial Advisors, Sales Assistants, Investment Center and Marketing
Managers who are involved with the Global Investment and Wealth Management with the
US major Banking, Bank of America. The main goal of Client Connection is to enable
sharing of required Client information between Client Managers and Financial Advisors
subject to regulatory restrictions.
It involves design and implementation of Siebel Finance Application for Client Connections
project. It also involves data load to both Siebel Applications from legacy systems.
Roles/Responsibilities:
 Responsible for analysis, design, development and delivery for the change business have proposed.
 Involved in Technical Design.

4.  Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business
components, views, screens and applets.
 Server and browser scripting in the application.
 Configured Workflows and IO.
 EIM procedures to pull data as spool.
Project Details -3
Project Description:
Bank of America has business worldwide spreading across 32 countries in various
banking domains. GSS application is global servicing system developed using Siebel
Financial Services module. Currently has been upgraded to the latest Open UI
version 8.1.1.10 and is already running in production. This application has a user
base of about 6000 spreading across its treasury and credit business domains. It has
integrations with VRU, and various downstream/upstream systems via batch and
real-time integrations.
Roles/Responsibilities:
 Involved in Test execution, Test data plan and handling test modules.
 Siebel Expertise in various areas like Configuration, Application Administration, Workflow Automation
and EAI Integration, MQ Integration and Web services.
 Conducted Design Workshops and involved in technical design.
 Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of
order and billing processes and integrating with the external systems.
 Liaised with Oracle on the key issues in Open UI and applied Quick fixes for the issues.
 Involved in development of new custom theme and UI development for Open UI application.
 Customized the application creating workflows, business services, custom buttons using Siebel
eScript and implemented other declarative alternatives like User properties and data validation
methods.
Project Name GSSICON
Client Bank of America Corporation
Role
Developer/Team Lead/Production Support Analyst/ Defect Prevention Anchor,
Configuration Controller
Duration Jan 2010 to till date
Team Size Project : 80
Location
Chennai, India (Jan - 2010 to Feb 2013 & June 2014 to till date)
Charlotte, NC, USA(Feb 2013 to June 2014 date)
Technology Siebel Financial Services 8.1.1.10
Software
Siebel 7.8,8.0,8.1 Financial Services, Siebel Tools, Oracle 10g, Toad, Autosys,
Repliweb, IBM MQ, Web Services, SOAP UI

5.  Strong exposure on Siebel EAI Integration with Legacy System and other core banking systems.
 Worked on Siebel EIM and modified procedures, End to End data migration implementation.
 Created Custom business services, Siebel EAI Business Services, Task Based UIs, Integration
objects, EAI Data Mapper and XML Converter.
 Customized the out-of-the-box application using Siebel Tools creating and modifying business
objects, business components, views, scrEeens and applets.
 Provided support for the Production application during the business hour and Non Business Hours
whenever required.
 Supported the email Integrations, Assignment manager and Created tools that will monitor the
Assignment Manager process in Application to check request are assigned to the users properly.
 Worked with the users and solved any technical, process and knowledge related issues and solved it.
 Involved in Administration activities migrating the repository from development to testing
environment, and assisting the production support team during deployment activities.
 Designed Autosys Jobs for the batch loads with JIL scripts.
 Designed jobs in Repliweb to move the feed files between servers. And have good working
experience in implementing different file transportations for feed between different kinds of servers
(Methods: NDM, FTP and SFTP).
 Worked with different Vendors for any issues or tickets and solved the issues.
 Worked in the team for release management and took responsibility for several major releases.
 Worked with the users and solved any technical, process and knowledge related issues and solved it.
 Worked in the several Siebel Upgrade project and successfully upgraded for 7.8 –> 8.0.0.6, 8.0.0.6
–> 8.1.1.9 and 8.1.1.9 -> 8.1.1.10 and also worked with the oracle team, if there are any issues
and fixed it.
 Automated several manual and time-consuming process that exists in the project.
 Monitored server component tasks and performance improvement
 Analyzed Core dumps, FDR files and crash files.
 Support for nightly batch feed of data loads.
 Configured RCRs, Workflow Policies, Assignment Manager and Email boxes.
 Provided Site Support for Business Users during releases.
ACADEMIC PERFORMANCE
Degree Board/University Percentage/CGPA
B.E. Computer Science
Thangavelu Engg. College, Anna Univ.
Chennai – 600097
73%
Higher Secondary
H.C.C.V Senior Secondary School,
Nanganallur, Chennai – 600061.
74%
S.S.L.C
Nehru Govt. Boys Higher Sec. School,
Nanganallur, Chennai – 600061.
80%
Profile Details

6. Total Experience 7.2 years
Notice Period 3 months
Employee Status Permanent
Personal Details
Date of Birth 23rdh
Dec, 1986
Gender Male
Marital Status Single
Nationality Indian
Linguistic Proficiency English & Tamil
References
*Details of referees will be supplied upon request

7. Total Experience 7.2 years
Notice Period 3 months
Employee Status Permanent
Personal Details
Date of Birth 23rdh
Dec, 1986
Gender Male
Marital Status Single
Nationality Indian
Linguistic Proficiency English & Tamil
References
*Details of referees will be supplied upon request