1. Amit Kumar
E-Mail: amit.akumr@gmail.com
Mobile: +91-9689896195
Seeking senior level assignments in Project Delivery and Product Delivery Management with a growth
oriented organization preferably in BFSI sector
PROFESSIONAL SYNOPSISPROFESSIONAL SYNOPSIS
 A technology and business visionary, customer focused senior IT professional with 16.5 years of exceptional
Technical, Managerial and Administrative abilities in Information Technologies.
 Presently working in Capital Market domain with some of the big banks in Nordic.
 Responsible for managing delivery in GDM (Global Delivery Model) following Agile Scrum based practices.
 Extensive experience in Product Management, Package Implementation and Project Management in AD, AM
& Decommissioning projects.
 Setting up Project Management Practise and Package Implementation COE (Centre Of Excellence)
 Experience of managing 24X7 Support in onshore-offshore model to provide live support as per ITIL framework.
 A project planner with demonstrated success in end-to-end project management by ensuring effective
management of various resources to meet the project objectives.
 Insightful experience in IT project management activities including project scoping, estimation, planning and risk
management, finalization of technical / functional specifications, resource administration & optimization and quality
management of the software applications.
 Possess good co-ordination skills for global projects and proficiency in building and deploying software solutions
and maintaining framework.
 An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem
solving & organizational abilities. Possess a flexible & detail oriented attitude.
 Have extensively worked across in BFSI domain with clients like LBG (Lloyds Banking Group), Aviva Insurance,
and RSA (Royal And SunAlliance) at client locations in UK.
 Portfolio size of 36M Euros and team of 100+ people.
Professional ExperienceProfessional Experience
Since June’11 with Tieto Software Technologies Limited as Delivery Manager
Feb’11-May’11 with Polaris Software Labs, Pune as Senior Project Manager
July’05-Jan’11 with Wipro Technologies, Pune as Senior Project Manager
May’98-June’05 with Hexaware Technologies, Mumbai as Project Lead
Core CompetenciesCore Competencies
Delivery/Product Management
 Managing product life cycle, planning for customer specific requirement implementation and rolling out to
production.
 Responsible for offshoring and implement GDM plan for better operating margins.
 Responsible for utilization and productive improvement of product team.
 Key member of product management team to decide the product roadmap in-line with customer needs.
Project Operations
 Ensuring end to end management of projects from conceptualization and visualization to technology mapping and
final execution of projects; managing and leading team members; allocating resources among team members and
guiding them during the project till the final delivery.
 Holding review meetings to monitor progress of the project as per the schedule, and ensuring timely completion
and delivery of the project to the client; delivering and implementing the project as per scheduled deadlines;
planning and coordinating post-implementation and maintenance support to the technical support team and client.

2.  Implementing project plans within deadlines, ensuring customer satisfaction and getting repeat /new business;
evaluating the right vendor based on client requirements and negotiating the cost with the vendor.
Academic QualificationsAcademic Qualifications
B.E. (Electrical Engineering) from Pt. RaviShankar Shukla University, Raipur. 1993 – 1997, Secured 72%.
Professional EnhancementsProfessional Enhancements
Trainings
 Residential training in three high powered internationally renowned certification programs like:
o Stephen Covey’s “The Seven Habits of Highly Effective People”
o Edward de Bono’s “Six Thinking Hats”
o Dale Carnegie’s “High Impact Presentations”
 16 hrs session on “Leadership Development Program” at onsite, Norwich (UK) in 2006.
 Four months intensive training on Oracle 8.0 and Developer 2000 at SSI, Mumbai in 1999.
 Two months intensive training on Visual Basic 6.0 at SSI, Mumbai in 1999.
 DB2 (Mainframe database) conducted by Hexaware Technologies Ltd., India in 1999.
 Two months intensive training on IBM Mainframe Topics, COBOL and Y2K Conversion at GEBBS, Mumbai in year
1998
 (QMS) Quality Management System for General Quality Awareness related to ISO 9000-3 conducted by Hexaware
Technologies Ltd., India in 1998.
Certificate
 Scrum Alliance Certified Scrum Master (CSM)
 ITIL Foundation Certificate in IT Service Management
 PM Elite Certified (Wipro Certification) Project Delivery Management function in Wipro, a SixSigma
process oriented company.
Personal ProfilePersonal Profile
Date of Birth : 4th
October, 1973
Address : A4/604, Mirchandani Palms, Pimple Saudagar, Aundh Annexe, Pune - 411017

3. ~ ANNEXURE ~
Major Projects with Tieto Software Technologies
Delivery/Product Management – AbaSec, Capital Market and Wealth
Duration: 3 Years
Role: Delivery Manager / Product Manager - Securities, Capital Market
Working as Delivery Manager and responsible for all deliveries from Pune in product development and in customer
implementations. Managing product life cycle, planning for customer specific requirement implementation and rolling
out to production. Responsible for offshoring and implement GDM plan for better margins. Responsible for utilization
and productive improvement of product team. Key member of product management team to decide the product
roadmap in-line with customer needs. Good experience in handling MS Technologies (.NET, C#, SQL).
• Manage/oversee all projects/operations at the site
• Participate and contribute to Operational Management team (OMT) in respective product lines
• Deliver business expectations from Pune by implementing business strategy at ground level
• Bring out Pune prospective for collaborative decision making with Nordic management
• Plan and drive the GDM model for cost effective operations
• Drive and facilitate initiatives for Operational efficiency, Quality, etc
• Work as escalation point at site and escalation channel to DM/OMT
• Periodic reporting of Key Performance Indicators as defined
• Improve overall competency and maturity levels at the site
• Ensure stability and scalability of the site team – business continuity
• Ensure planned utilization and better productivity of site resources
Major Projects with Wipro Technologies
Package Implementation COE– OneShield (Dragon), Pune
Duration: 6 Months
Role: Program Manager
In the Package Implementation COE, Wipro is working on implementing OneShield – Dragon, a Policy Administration
Product, for MSA (Main Street America) and Erie Insurance Co.
MSA & Erie are multi-line insurance provider in US offering a full range of Commercial Insurance products through the
huge network of Insurance Agents across 12 states.
 Internal & External Stakeholder Management
 Customer Expectation Management to ensure high customer satisfaction
 People Management to ensure high employee satisfaction
 Project Planning and Estimation to ensure delivery on time
 Financial Management to ensure projects are managed within agreed budgets
 To ensure successful end-to-end delivery of projects by defining and agreeing specifications and plans
 Mobilizing and maintaining effective project teams, continuously managing progress against plans and personal
involvement in project details
 Risk Management by developing processes to identify & mitigate risks
 Performance Management to encourage staff development by agreeing objectives and training requirements and
reviewing these periodically
 To ensure a clear understanding of project status, direction and business impact, by using appropriate channels of
communication with business stakeholders and project teams
Lloyds Banking Group – Customer Platform, London, UK
Duration: 12 Months
Role: Onsite Project Manager
With the recent acquisition of HBoS, LBG furthers its position as one of the largest financial institutions in the world,
but consequently significantly increases the demands on its information and technology infrastructure. The Customer
Platform within LBG provides and processes information about customers and hence makes it the most critical
platform. This Platform under its current Operating Model has had a number of performance problems and issues that
can be addressed to improve it’s capabilities to deal with the LBG Requirements. The objective of this project is to
provide 24X7 production support to critical applications in the platform as per agreed SLA.
 Experienced executive level thought leadership and more proactive management in the Platform
 Direct accountability for operating key aspects of the Platform
 Transformational consulting efforts to assess recommend and assist LBG in implementing significant improvement
opportunities across organizational, procedural and technical strategy areas

4.  Managing the expectation of Service Managers and Incident Managers
 Managed effective internal client relationships & delivering solutions on time and of a high quality.
 Managing the provision of 24X7 live support to critical application in bank
 Incident Management: Response and Resolution of P1/P2/P3/P4 incidents as per agreed SLA
 Problem Management: Fixing of P1/P2/P3/P4 problems as per agreed SLA
 Change Management: Change Request creation and approval from CAB
 Release Management: Implementation of logically grouped fixes as a release every quarter
 Metrics Reporting: Capturing, Analyzing and Reporting various AM metrics
 Coordination with Service Delivery (SD) and Service Managers (SM)
 Participation in WAR Room for P1 incidents and facilitation in PMR for permanent fix
 Execution of Service Improvement Plan (SIP) to improve the level of service provided
 Offshoring of support with live data access to achieve 80:20 as a part of Partner Optimization Program
Creditor – Critical Fixes, Aviva (NUI), Pune
Duration: 10 months
Role: Project Manager
Aviva is the world’s fifth-largest insurance group and the largest insurer in UK. It operates in 30 countries with 30
million customers worldwide. Aviva formed with mergers of Commercial Union (CU), General Accident (GA) and
Norwich Union (NU). NUI is rationalizing all their applications that are used for same functionality. This will help NUI to
come up with a single and reduced set of business applications. Some of the critical functionality has been lost during
COSMIC claims design and the integrity of the platform compromised for conversion. Critical Fixes was to bring the
lost functionality back to restore both confidence and integrity.
 Project Planning in MPP, Estimation & Sizing and Schedule Preparation
 Requirement and Change Management Planning which is all about requirement capturing upfront and sign off as
appropriate, any impact on schedule and effort because of deviations has to be evaluated/communicated and plan
revised
 Identification of issues and risks for the preparation of mitigation plan and contingency plan
 Identification of deliverables as a best practice, discussed all templates and form of deliverable before the
commencement of each phase
 Work allocation to team, monitoring and reporting the status on work progress
 Should Meet Client Specification and Customer Satisfaction should be greater that 6 on 7
 Ensured period review meeting and sharing the outcome/action with onshore-offshore team
 Timely feedback of appreciation and improvement area to the team
 Managing a team of 30 at offshore, from the total strength of 35 including onshore
Creditor – Cosmic Enhancements, Aviva (NUI), Pune
Duration: 4 Months
Role: Project Manager
Norwich Union Insurance (NUI) is rationalizing all their applications that are used for same functionality. This will help
NUI to come up with a single and reduced set of business applications. Objective of this project is to enhance the
COSMIC system to enable users to have certain enhanced functionalities.
 Project planning in MPP, estimation & sizing and schedule preparation.
 Requirement and Change Management planning which is all about requirement capturing upfront and sign off as
appropriate, any impact on schedule and effort because of deviations has to be evaluated/communicated and plan
revised.
 Identification of issues and risks for the preparation of mitigation plan and contingency plan.
 Identification of deliverables as a best practice, discussed all templates and form of deliverable before the
commencement of each phase.
 Work allocation to team, monitoring and reporting the status on work progress.
 Should Meet Client Specification and Customer Satisfaction should be greater that 6 on 7.
 Ensured period review meeting and sharing the outcome/action with onshore-offshore team.
 Timely feedback of appreciation and improvement area to the team.
 Managing a team of 18 at offshore, from the total strength of 24 including onshore.
Technical Decommissioning Factory, Aviva (NUI), Norwich, UK
Duration: 11 months
Role: Project Manager (Onsite)
Many components of the legacy system become obsolete with time and these must be carefully and cleanly removed.
The purpose of the NUI decommissioning program is to identify, plan and remove several insurance systems so that

5. Business Solutions can focus even greater on supporting strategic systems. Worked closely with Technical
Decommissioning team and appropriate Aviva project team and team managers to ensure that decommissioning
request for activity through Datacenter teams are actioned in an appropriate timeframe.
 System wise planned for the execution phase of the system to be decommissioned.
 Coordinating the decommissioning activities through various Datacenter teams.
 Planning on the availability of Datacenter team for physical removal of systems.
 Ensure that sufficient resources are requested, through the appropriate NUI mechanisms, within the Datacenter
teams.
 Planning and allocation of work without any loss of time & effort.
 Communication plans/channels with the impacted stakeholders.
 Conducting weekly review meetings with project team to understand the throughput to Datacenter team,
document and track action items to closure.
 Ensure compliance with NUI and Simplify program governance model.
 Provide input into defining best practice approaches across the Datacenter activities within the decommissioning
work-stream.
 Identify any program level risks or issues and resolve or escalate as appropriate.
 Provide weekly progress updates showing the status of all system removal packs being processed by Datacentre
teams.
 Processing the decommissioning requests within the timescales as shown in the overall Decommissioning Plan.
 Managing a team of 10 at onshore and also the NUI Datecentre team.
Technical Decommissioning Factory, Aviva (NUI), Norwich, UK
Duration: 11 Months
Role: Onsite Coordinator
 Managed and involved in understanding the environment and creating the process of decommissioning systems.
Also involved in identifying the phases of decommissioning a systems and to decide the deliverables for each
phase.
 Conducted weekly project review meeting within team and with customer and record and track action items.
 Achieved average turnaround time of 2 days for customer’s complete response for minor and major queries from
team onsite or offshore.
 Met the deadlines and provided proactive consultancy provided to the client.
 Conduct the review of offshore deliverables before every project delivery and document findings and action
 Should Meet Client Specification and Customer Satisfaction should be greater than 6 on 7
 Adhere to Wipro and Customers standards and processes.
 Quality & timeliness of resolution of external and internal customer complaints.
 Issue highlighting in Weekly Status Reporting to Customer and Wipro PM.
 Zero Customer complaints regarding Individual Productivity, Quality, Schedules and Communication.
 Build rapport with customer team and come-up with pro-active ideas to add in the value addition of Wipro-NUI
relationship.
 To increased system knowledge and ability to handle the projects with little or no interference from NUI.
 Positive approach, team work and additional responsibilities taken to mentor the junior team members, onsite and
offshore.
Major Projects with Hexaware Technologies
Management Information System (MIS), Mumbai
Duration: 3 Years
Role: Module Leader
Environment: IBM 3090, MVS/ESA, JCL, ISPF, COBOL, VSAM, DB2, SELCOPY, FOCUS
RSA (Royal & Sun Alliance) with a premium income of £5091 million, some 23,000 employees and it’s business based
in more than 20 key locations, is one of the UK's largest financial services companies, providing innovative, leading-
edge products to customers in the UK. MIS is one of the core systems in RSA that gets its feed from all other systems
like SAUNA, CLAIMS etc., and maintains in DB2. MIS maintains all the management-related information and
produces appropriate reports to management regarding each and every system.
 Planning and tracking the project between the onsite and offshore team to meet the tight schedules with excellent
quality product
 Reporting of the project status to management
 All enhancement and maintenance of the MIS system
 Involved in Analysis, Debugging, Quality Control and Testing

6.  For any abend in the production run of SAUNA –DAILY suite
 Build the SME Knowledge of MIS application and demonstrate the same to customer
 Managing a team of 10 and transforming 2 under performer to good performer
Cruise System – Air Canada, Mumbai
Duration: 6 Months
Role: Developer
Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor
The CRUSIE system is used for tracking and scheduling pilots and cabin personals consists of two systems. The first
one, Flight-ops supports pilots tracking and scheduling and has been in use since 1980’s. The second one In-flight
supports cabin personals planning, scheduling and tracking and around 12 years old. The data is feed into the system
in real time manner and various reports are generated for the users. The scope of this project covers the services of
providing Maintenance support, Enhancements, resolution of trouble reports (TR) for production, Addressing
Requests for Services (RFS) from CRUISE end users.
 Involved in Analysis and Conversion
 Debugging, Quality Control and Testing
 Modification of Programs, copybooks, JCL’s, procedures as per the Requirement and Specification document
 Testing of programs, JCL’s as per the guidelines provided by client
 Involved actively in determining the process improvement.
Air Canada Integration, Air Canada, Mumbai
Duration: 6 Months
Role: Developer
Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor
Air Canada and Canadian Airlines merged together. As a result of this, system which was maintaining Air Canada
data needs to cater for the Canadian Airlines. Air Canada has six bases at Halifax, Montreal, Toronto, Winnipeg,
Calgary and Vancouver and Canadian Airlines has three bases at Montreal, Vancouver and Edmonton. Two bases for
the two airlines are common. The aim of the project was to modify the programs of Air Canada so that it can cater for
all the bases including Edmonton and the databases for Air Canada and Canadian Airlines.
 Modification of Programs, COPYBOOKS, JCL’s, Procedures as per the Requirement and Specification document.
 Testing of programs, JCL’s as per the guidelines provided by client.
 Involved actively in determining the process improvement.
Horizontal Portal, Aptech India Limited, Mumbai
Duration: 8 Months
Role: Developer
Environment: HTML, ASP 2.0, JavaScript, VBScript, Internet Information Server, SQL-Server, Internet Explorer 4.0
and above, Netscape Communicator 4.6 and above, Microsoft Visual Interdev 6.0, Pentium – III.
www.TringTring.com was executed for Hexaware Technologies Ltd. in co-ordination with Nexxt-Gen. The
features/modules include Registration, Personals, Quiz contests, E-mail, Search engine, Graffiti boards, General poll,
Cricket, etc. Was responsible for Customer requirement study, preparation of Functional Specification, Program
specification, Coding and Integration Testing of Registration and Personals area of the Portal. The work involved
creating of various HTML and ASP pages with client side validations using JavaScript and VBScript on server side
and creating CSS files. Was also responsible for customization of third party chat server.
 Analysis, Designing and Functional Specification.
 Unit Testing and Integrated testing.
 Conformance to the quality procedures of the organization.
Airline System (Y2K Conversion) Air Canada, Mumbai
Duration: 8 Months
Role: Developer
Environment: IBM 3270/3090, MVS/XA.COBOL, CICS, DB2, JCL, IMS, Endevor, Xpediter, ISPF / TSO,
SystemVision 2000, WITT, Hourglass.
Air Canada is one of the leading airlines of the world. The objective of the project was to perform Y2K (Year 2000)
related changes to the impacted application system of Air Canada. The scope of the project included running System
Vision 2000 (Impact Analysis Tool), Detailed Analysis of Date Impact, Retrieval from Endevor, Conversion, Testing,
Debugging of both online and batch programs. The tested Programs were again restored to Endevor.
 Involved in Analysis and Conversion, Debugging, Quality Control and Testing.

7.  For any abend in the production run of SAUNA –DAILY suite
 Build the SME Knowledge of MIS application and demonstrate the same to customer
 Managing a team of 10 and transforming 2 under performer to good performer
Cruise System – Air Canada, Mumbai
Duration: 6 Months
Role: Developer
Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor
The CRUSIE system is used for tracking and scheduling pilots and cabin personals consists of two systems. The first
one, Flight-ops supports pilots tracking and scheduling and has been in use since 1980’s. The second one In-flight
supports cabin personals planning, scheduling and tracking and around 12 years old. The data is feed into the system
in real time manner and various reports are generated for the users. The scope of this project covers the services of
providing Maintenance support, Enhancements, resolution of trouble reports (TR) for production, Addressing
Requests for Services (RFS) from CRUISE end users.
 Involved in Analysis and Conversion
 Debugging, Quality Control and Testing
 Modification of Programs, copybooks, JCL’s, procedures as per the Requirement and Specification document
 Testing of programs, JCL’s as per the guidelines provided by client
 Involved actively in determining the process improvement.
Air Canada Integration, Air Canada, Mumbai
Duration: 6 Months
Role: Developer
Environment: IBM 3270/3090, MVS/XA, COBOL, JCL, IMS, Endevor
Air Canada and Canadian Airlines merged together. As a result of this, system which was maintaining Air Canada
data needs to cater for the Canadian Airlines. Air Canada has six bases at Halifax, Montreal, Toronto, Winnipeg,
Calgary and Vancouver and Canadian Airlines has three bases at Montreal, Vancouver and Edmonton. Two bases for
the two airlines are common. The aim of the project was to modify the programs of Air Canada so that it can cater for
all the bases including Edmonton and the databases for Air Canada and Canadian Airlines.
 Modification of Programs, COPYBOOKS, JCL’s, Procedures as per the Requirement and Specification document.
 Testing of programs, JCL’s as per the guidelines provided by client.
 Involved actively in determining the process improvement.
Horizontal Portal, Aptech India Limited, Mumbai
Duration: 8 Months
Role: Developer
Environment: HTML, ASP 2.0, JavaScript, VBScript, Internet Information Server, SQL-Server, Internet Explorer 4.0
and above, Netscape Communicator 4.6 and above, Microsoft Visual Interdev 6.0, Pentium – III.
www.TringTring.com was executed for Hexaware Technologies Ltd. in co-ordination with Nexxt-Gen. The
features/modules include Registration, Personals, Quiz contests, E-mail, Search engine, Graffiti boards, General poll,
Cricket, etc. Was responsible for Customer requirement study, preparation of Functional Specification, Program
specification, Coding and Integration Testing of Registration and Personals area of the Portal. The work involved
creating of various HTML and ASP pages with client side validations using JavaScript and VBScript on server side
and creating CSS files. Was also responsible for customization of third party chat server.
 Analysis, Designing and Functional Specification.
 Unit Testing and Integrated testing.
 Conformance to the quality procedures of the organization.
Airline System (Y2K Conversion) Air Canada, Mumbai
Duration: 8 Months
Role: Developer
Environment: IBM 3270/3090, MVS/XA.COBOL, CICS, DB2, JCL, IMS, Endevor, Xpediter, ISPF / TSO,
SystemVision 2000, WITT, Hourglass.
Air Canada is one of the leading airlines of the world. The objective of the project was to perform Y2K (Year 2000)
related changes to the impacted application system of Air Canada. The scope of the project included running System
Vision 2000 (Impact Analysis Tool), Detailed Analysis of Date Impact, Retrieval from Endevor, Conversion, Testing,
Debugging of both online and batch programs. The tested Programs were again restored to Endevor.
 Involved in Analysis and Conversion, Debugging, Quality Control and Testing.