1. GULAM G J SIDDIQUI
Senior Project Manager - MBA, ITIL (V3),
Phone +91-962 019 6060 Email – gulamabc@gmail.com
Have been working as IT Project Manager to use IT Infrastructure Management experience in Project &
Program Management (DC- Transition and transformation, upgrade, setup, Relocation), NW upgrade,
Delivery Management, Vendor Management to meet client goals and requirements.
Professional Summary
 An astute ITIL certified professional with 10+ years of experience in IT Infrastructure
management with large teams in the IT Service Industry with total experience of 14+ years in to
service industry.
 Extensive experience of leading technology projects (DC, NW, App) and managing large teams across
multiple lifecycles through business and technical design phase using MS Project, MS Excel.
 Proven capability of leading a team of several delivery support functions like risk management, change
management, PMI and ITIL, GDF pool adoption, budget analysis, outsourcing strategies, resource
management, Vendor management and contract management (forecasting, P&L, costing).
 Strong change management experience, proven experience in driving changes.
 Extensive hand on experience with PMI PMP methodologies in managing object oriented design
projects and methodologies desired.
 Experienced in managing small, medium and large sized projects and programs valued between $3
million to $50 million.
 Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in
support of timeline and IT project deliverables.
 Effectively training, motivating and mentoring APMs, PMOs, SMEs.
Professional Education
 ITIL V3 Foundation Certified.
 Advanced training on Project Management Professional PM54G, PM10G, PM11G, PM31G, PM45G,
PM48G at IBM India.
 In-house training on Project Management Process Manual and Estimation & Scheduling
conducted by IBM, India.
 Sessions for people management skills (grooming & best practices) attended in CSC and IBM.
 Trained in MS Office 2003, 2007, 2010, 2013 & MS Project 2003, 2007, 2010, 2013
 Emerging Leaders – Strategy & Finance, Emerging Leaders – Leading Globally
 Financial management training for Executives – IBM
 GDF training – IBM India
Organisational Experience
Since March 2016, with IBM India as Project Manager and CRIT SIT PM -
Transition and Transformation - IT Infrastructure
Roles & Responsibilities:
• Transition and transformation of the DC, VMs, ESXs, Physical lift and shift of
servers.
• Provide expert advise to PMs in the CRIT SIT mode for troubled Projects.
• Program Manager for Programs in critical stages.
• Establishes and executes a project communication plan, meeting facilitation,
presentation and delivery.
• Demonstrated success in team leadership, stakeholder management, process
adherence, ownership/ commitment, learning agility and risk management
capabilities.

2. • Works with product/program owner to ensure scope is explicitly defined and
documented
• Proactively improves the project timeline through schedule management and
progress tracking of schedule and budget.
• Work with engineering teams and ensure project is delivered within approved
budget, schedule, contingency and meets quality standards.
• Canvasses team to identify all project risk, develops mitigation strategies/plans
and works to have strategies in place should they be needed.
• Negotiation on conflict resolution when needed between team members or
product owners.
• Utilizes motivation techniques to ensure project team reaches goals and
milestones.
• Negotiates with product owner to obtain key resources or materials.
Skills used for Project / Program management
• MS Project
• PMI Methodologies (AGILE)
• MS Office
• Vendor Management
• Budget/ Costing
• Procurement
• People management
• Client Relationship & stake holder management (CIO, COO, Directors)
Key Projects / Programs
Transition and Transformation : 6 Yrs
DC upgrade, DC setup, NW upgrade : 6 Yrs
Application upgrade/ Refresh/ Migration, Servers OS migration – 8 yrs
Fujitsu – Program – DC migration from India to Singapore 55 servers
(application and DB) and NW devices to be migrated within stipulated
timeline and budget.
- Site relocation from existing site to a new site (DC, NW, PCs).
- Testing and Quality checks to be done prior migration of the servers.
- UAT and DR dry run to be performed to avoid and issues in
production.
- Project – Check printing automation setup.
- Project – NW line upgrade from 1 GIG to 10GIG between IND and
SPR.
- 1 Program, 3 Projects
Skills used : MS project, NW connection and line testing, Data migration, vendor management,
client relations, Multi Geo client management (India, Japan, Singapore, Hongkong,
China), negotiations and escalations, budget, people management.
CITI – Program - SQL and Oracle database version upgrade for Japan & APAC.
- Program – Power migration from P5 to P7 for servers in US, UK, EMEA.
- Program – DC relocation from Japan to Singapore and Hongkong
- Projects - 17
Skills Used : MS Project, Data migration, Procurement, Transition and Transformation, vendor
management, client relations, negotiation, budget, people management.
IBM - NW Project : Global Traffic manager and Local traffic manager refresh for all

3. the IBM sites Globally (Alteon to F5).
- DC Project : Power migration from P5 to P7 for aver 6K servers in US, UK, EMEA.
- Projects :21
Skills Used : MS Project, Data migration, Procurement, Transition and Transformation, vendor
management, stakeholder management, negotiation, costing.
CSC - Projects :02
- Zurich FS : VM Server upgrade to fix VM latency issues.
- Zurich FS : 700+ desktops and Laptops refresh for end users as Zurich, UK, India.
- Sun Microsystems : Closure of business and decommission of servers and VMs (post
Sun- Oracle merger)
- Sun Microsystems – Service Delivery manager and operations manager.
- Capacity management - ITIL Capacity Management setup for Nobel BioCare,
Denmark- Nordik Region.
- Service Delivery Management – EMEA and UK regions.
Key Functional Areas
Program Management - Client Servicing
 Mapping client requirements and providing effective solutions within the agreed timeline and
budget.
 Discussion with all the resources w.r.t. Project status, milestones, escalations, issues and business
updates.
 Meeting with individual PM fortnightly to understand the progress and issues they face during
regular business.
 Ensuring internal and external customer satisfaction.
 Ensure all tasks within the team are performed in accordance with defined procedures and quality
standards.
 Ensure Plan Manager, standard templates, procedures, communication list is updated promptly
whenever it is found that these are out of date.
 Improving quality of service within the team, through various initiatives.
Team Management
Team Size : 34
 Managing Team functions including manpower planning, leading, mentoring & monitoring the
performance.
 Helping teams in achieving individual and group targets and come over milestones to stay on track
with the project.
 Revenue & Profit Maximization, Cross- Functional Team Management, apply GDF methodology,
Process Redesign & Improvement, Corporate Communication.
 Head count 34 FTEs (PMs, PMOs, SMEs, Vendors)
Previous Organization
Fujitsu Consulting India Limited – Noida, India (Apr 2015 – Nov 2015) as Service Manager –
Program Management.

4. Citibank India Limited, Chennai – India (April 2014 – Mar 2015) as Sr. Project Manager
(Contract with Optimum Infosystems)
IBM India Pvt. Limited, Bangalore – India (Sept 2011 – Apr 2014) as Project Manager.
CSC India Pvt. Limited, Noida – India (Nov 2006 – Sept 2011) as Senior Analyst Service
delivery Coordinator.
Wipro BPO Solutions Ltd., New Delhi – India (Nov 2004 – Nov 2006) as Senior Customer
Care Executive
HERO ITES , Gurgaon, Haryana – India (Dec 2003 – Sept 2004) as Sr. Customer Care
Executive
Educational Details
 GNIIT – 4 Years Software diploma – NIIT
 MBA
Personal Details
 Name (on passport) Gulam Ghaush Jilani Siddiqui
 Father’s Name Mohd. Farooque Siddiqui
 Date of Birth 20th
July 1982
 Passport L-8885345 Valid 2024
Professional Achievements
Service Delivery Excellence award – IBM, Q2 – 2012.
Awarded by Nobel BioCare for Capacity Management on their servers – CSC 2011.
(Gulam Siddiqui)