Krishnan Ramamurthy, born on December 14, 1972, is an IT infrastructure management expert with over 17 years of experience and various industry certifications including Citrix and Cisco. Currently, he holds the role of Chief Manager at Sutherland Global Services, where he leads IT operations and service desk management, ensuring operational efficiency and compliance with ITIL standards. Notable achievements include achieving cost savings through green initiatives, implementing desktop lockdown policies, and significant improvements in incident management and customer satisfaction.

1. Curriculum Vitae
KRISHNAN RAMAMURTHY
Date of Birth: December 14, 1972
Contact: sathpreeth@gmail.com.
Objective
Excel in IT Infrastructure Management, ITIL/ITSM based Operational efficiency drive
and Client relationship management.
Experience
17+ years
Industry Standard Certifications
1. Citrix Certified Administrator (CCA)
2. Cisco Certified Network Associate (CCNA)
3. ITIL foundation certified.
Experience
Since March 2007
Organization
M/s Sutherland Global Services Pvt. Ltd.
As Chief Manager – Global Technology Infrastructure,
o Working as “Head – India IT Operations”, reporting to Vice President –
GTI, APAC.
o Working as “ Head – Global Service Desk”
o Working as “ Head - Global RIM”
Head – India IT Operations:
• Responsibilities include:
o Upkeeping and maintaining Program Infrastructure uptime SLAs.
 Handling Seamless Ramp-up, Ramp-down, Inter/Intra facility
movements, New program roll-out etc.
 Liasoning with client on infrastructure requirements for new
product, tool roll-out and ensure smooth go-live.
 BCP/DR in case of major network outage and update clients on
the same.
o Managing SPOCs and Site Leads/Site Managers:
 SPOCs are the single window for the clients to interact with
GTI, who work closely on client requirement and deploy the
same.
 Site Leads are the facility IT managers for each facility and
report into Site Managers who own several facilities. SL/SM are
responsible for resilient & seamless IT infra in terms of
systems, telephony, network, Power, Servers and Data Centre
upkeeping.
o Represent GTI for Operations review both internal and with clients.
o Participate in ISO 2000, COPC, SOX, ERS, SAS 70, ISO 27001 etc
Audits and ensur.1’[[ 00 0 bjh y se
compliance.
o Work closely with GAIM (Global Asset & Inventory Management) team
for adequate stock of technology spares.
o Work closely with COPS (Centralized Operations) team on proactive
planning of seats.
o Work closely with CM (Change Manager) to plan, approve changes and
also being a part of the CAB ( Change Advisory Board ) Committee.
o Work closely with GSD (Global Service Desk) to ensure maintain SLA
on the tickets created facility wise.
o Work closely with the BTT ( Business Transition Team ) on new
product roll-outs by Clients and internal teams.
o Work closely with GSI ( Global Software Infrastructure ) on new
software implementations in GTI for both internal and external clients.
o Part of Global Core IT team on both IT operational meets and IT
Strategy meets every week.
o Part of Core IT Budgeting committee.

2. Achievements:
 Achieved $ 1 million USD savings through various 'Go Green' initiatives in the
last 2 years.
• Various Operational Excellence initiatives effected and through
Operational efficiency achieved cost savings to the tune of $ 400 K
USD in the last two years.
• As part of operational efficiency deployed MS-WDS across, which
resulted in Symantec Ghost license saving across India, and hence
saving approx $ 100 K USD.
• As part of our 'Secure Desktop Environment' initiative,
implemented '5 Stage Desktop Lockdown' policy to comply with all
internal and external audits and standards.
• VDI deployed for more than 1000 desktops and remaining 8000
odd desktops planned over the next 6 months.
• Achieved Budgeted vs LE vs Actual goals year after year.
• Implementation of Incident Management, Change Management and
Problem Management process in Altiris as per ITIL guidelines.
• Automation of various ITIL based incident alert processes and
escalation processes done through the Altiris helpdesk tool.
• Single Sign-on Implemented as part of GSD initiative and effected
10% inbound call volume efficiency.
• IVR automation for password reset implemented and effected
additional 10% inbound call volume efficiency.
Head – Global Service Desk:
Responsibilities:
• GSD to cater as a one stop shop for all technology service requests
and facility requests.
• Better incident management adhering to SLA.
• Implementing Altiris complete suite of ITIL including problem
management, change management, capacity management,
configuration management and CMDB.
Achievements:
 Consolidated geographically split operations to India seamlessly.
• Altiris migration and implementation completed.
• Focus on Response and Resolution time for noticeable difference by
the customer which is reflected in CSAT.
From October 2005 till March 2007
Organization
M/s CSS group (Parent company of M/s SlashSupport )
• Working as Manager – IT, managing the Server vertical (Open Source,
Windows and Messaging) for the group companies.
• Directly reporting to V.P – IT operations and dotted line reporting to the
Chairman.
Achievements:
 Virtualization of 50 odd servers using VMWare, resulting in a saving of $ 200 K
USD.
 Consolidation of 200 odd servers using VMWare and efficient server
deployment techniques, resulting in a saving of $ 100 USD.
 Deployed 'AppStream' Application Virtualization for efficient and cost effective
License management, resulting in a saving of $ 200 k USD.
M/s Slash Support India Pvt. Ltd. (A M/s CSS group Company )
Worked as Project Manager, managing World’s No. 2 Wired and Wireless
Networking giant’s outsourced offshore project, managing a team of 200+
Networking Professionals’ giving voice & tech support to our Client’s North
American and European customers.
 Awards: Received the CEO’s ‘NAVIGATOR’ award for best performance.
Achievement:
• Client Satisfaction Survey score of 5/5, for best co-ordination,
innovativeness, frequent and open communication, effective
leadership and best Customer Service.

3. From February 2001 to October 2002
Organization
M/s I2I Enterprise Limited.
A Conglomerate of M/s BT Infonet, M/s i2i Media Pvt. Ltd., M/s Easynet Global Pvt.
Ltd., M/s GEIL, M/s Natelco, M/s Telesistems, M/s Easycall, M/s Matrix Paging, M/s ABC
Communication, is a Pioneer in Telecom industry...
Responsibility
Zonal Technical Head – South
• Region’s Technical Administration
• High speed wireless messaging ( Paging ), LAN, WAN, Messaging, Security and
Voice infrastructure administration and consulting.
From November 2000 to January 2001
Organization
M/s EasynetGlobal Private Limited (A Group of M/s I2I Enterprise Ltd.)
Responsibility
Network Engineer
• Installation and maintenance of the POP setup for ISP operation providing
Internet Bandwidth through Spread Spectrum Radios( 2.4 Ghz ) for our
Corporate customers.
From February 1997 to June 2000
Organization
GEIL Projects & Services (India) Ltd. (A Group of M/s I2I Enterprise Pvt. Ltd.)
Responsibility
Senior Engineer - Paging Projects
• Installation & Commissioning of
• Switching, Co-located High Speed Paging transceivers and link
repeaters.
• Directly reporting to V.P - Projects, Southern India at Bangalore.
Projects
• Turnkey High Speed Paging Infrastructure project work done at MALDIVES, for
M/s DHIRAAGU, a joint venture company of MALDIVES TELECOM and M/S
CABLE & WIRELESS of U.K.
From Dec’91 to Feb’97
Organizations
Worked in Various Organizations like M/s Thompson Press,
M/s Videocon International, M/s Network Limited(HCL Group) and M/s JAJ telecom.
Responsibility
Into Maintenance of CNC, PLC/PLAs’, Installation, Servicing,
Maintenance of Fax Machines, EPABX.
Academic Qualification
Diploma in Electronics and Communication Engineering
1988-91.
Contact Information
Krishnan Ramamurthy
New No: 47, Old No: 23,
Flat No: FF3, Karaneeswarar Koil Street,
Chennai - 600004. India.
Ph :00 91 44 4353 3524.
Mobile: 00 91 99406 65561.

4. Email: sathpreeth@gmail.com
Passport Details:
Passport Number : F6149410.
Valid till : Jan 2016.
Visa held : U.S.A B1