1. Curriculum Vitea of Maged Botros
Maged BotrosMaged Botros
205 Katherine blvd ,Palm Harbor ,FL 34684
Tel: 248-688-4868
E-Mail: magedbotros550@hotmail.com
Objective
To pursue a career utilizing my CUSTOMER SERVICE, ADMINISTRATION &
MANAGEMENT skills for mutual success.
Qualifications Summary
Diversified professional with over 10 years in positions requiring excellent customer service, administration
and management abilities including:
Accounting & Cost Controls. Marketing Management
Night Auditing Front Desk Procedures
Tour & Travel Operations duty management
Professional Experience:
• Westin Tampa bay PM duty manager :( 5/2016-present ) supervising up to 10 employees; Preparing
daily work schedules, Greeting and assisting guests with special needs and condiments. create daily room
and sales reports; Serving as Front Desk Clerk as needed, Operating high speed light System to process
room reservations, checking guests in and out, training new employees. Review all the revenue reports,
audit all the outlets reports and expenses .
• waffle house training unit manager : food restaurant.... tarpon spring , Florida ( 1/2016-
5/2016 ) Training & Supervising Personnel, Cost Control, Assigning job duties and supervising up to 15
employees; Preparing daily work schedules, Greeting and assisting guests with special needs and
condiments. create daily room and sales reports, Ordering and maintaining food, beverage
• ENTREPRENEUR, KIDS ENTERTAINMENT - Sterling Heights, Michigan. (10/12-12/2015 )
Manager, private business owner, kids entertainment.
• OFFICE MANAGER, ST MINA MARKETING AMD TRANSPORTATION - Detroit, Michigan. (1/10-
10/12),
Duties include: Accounting, Staffing, Training & Supervising Personnel, Cost Control, Assigning job
duties and supervising up to 8 employees; Preparing daily work schedules, Greeting and assisting guests
with special needs and condiments.
Accomplishments: Received “Letter of Recommendation”.
2. Curriculum Vitea of Maged Botros
• ASSISTANT HOTEL MANAGER, AMERICAN BEST VALUE INN - Monroe City, Michigan.
Front Desk Clerk promoted within 2 weeks to Assistant Hotel Manager in charge of all hotel operations
including front desk and housekeeping. (8/09-12/09)
Duties include: Staffing interviewing, Assigning job duties and supervising up to 6 employees, Preparing
daily work schedules, Operating Book It computer system to access room availabilities, process
reservations and payments as well as create daily room and sales reports, Ordering and maintaining food,
beverage and front desk supplies, Balancing registers and performing shift closing procedures.
Accomplishments: Received “Letter of Recommendation”.
• ASSISTANT MARKETING MANAGER, THOMAS COOK TOUR & TRAVEL AGENCY. (5/06-
7/09),
Developed direct responsibility for area marketing division for major “worldwide travel agency” for over 35
offices throughout Egypt including: Interacting with regional manager to create promotional brochures, flyers
and marketing plans; working with tour organizers to provide visitor attraction, amenity, event and other area
and nationwide information, Reviewing group contracts, Planning, scheduling and coordinating flights, ground
transportation, hotel/ resort reservations, tours and activities, Researching, evaluating and arranging special
needs for Italian, German, Japanese, Rumania and other tourists. Operating Oracle System to enter group data
and reserve rooms; Recommending hiring/firing, training, giving written evaluations, scheduling and
supervising up to 6 Tour Guides.
Accomplishments: Received numerous “Excellent Job Performance Bonuses” and “Letter of
Recommendation”
• NIGHT AUDITOR & ACCOUNTANT, HILTON WATER FALLS HOTEL - Sharm El-Sheikh, Egypt
(4/03-5/06),
Total responsibility for night shift Auditing, Accounting and Cost Control functions for 40-Story, 1,000-
room, “5-Star” resort located near the Red Sea and featuring 7 restaurants, 3 bars, 3 convention Halls, 3
swimming pools and Jacuzzis including: Utilizing computers with Microsoft Word, Excel, Outlook and
Internet based Software to enter, access, calculate, correct, process and maintain Cash and Order Receipts
from all departments, General Ledgers and Accounts Receivable/Payable, as well as generate Audit, Cost
Analysis and Control, Financial Statement and Kitchen Storage Activity Reports; Ordering kitchen
supplies; Serving as Front Desk Clerk as needed, Operating Fidelio System to process room reservations,
checking guests in and out, training new employees.
Accomplishments: Received “Top Employee Awards” and “Letter of Recommendation”.
• ASSISTANT GUEST RELATIONS MANAGER & SENIOR TOUR LEADER, NICOLAS TOUR
COMPANY - Cairo, Egypt (8/99-4/03),
Performed duties small Domestic Travel Agency same as Thomas Cook Company above to include:
Interacting heavily for Sales, Marketing, Finance and Transportation Departments to coordinate all facets
of tour operations; Supervising 10 Tour Guides; Serving as both Tour Guide and English-Arabic
Interpreter/Translator as needed.
Accomplishments: Received “Letter of Recommendation”.
3. Curriculum Vitea of Maged Botros
Education & Specialty Training
Bachelor of Science Degree in Accounting (1999), minor: English (Honor Graduate)
Ein Shams University, Cairo, Egypt.
American Best Value Hotel, Monroe City, Michigan
• Management, Customer Service & Front Desk Training; Book It Computer System;
• Sexual Harassment Awareness, Americans With Disabilities & Family Medical Leave Acts
Thomas Cook & Nicolas Tour Agencies, Cairo, Egypt
• Management, Marketing & Customer Service.
• Hotel Reservation & Tour Guide Skills; Oracle Software
Hilton Water Falls Hotel, Sharm El-Sheikh, Egypt
• Cost Controls; Fidelio System
• Certificate from Hilton Egypt ( hotel management certificate )
Software Skills
Fidelio & Book It Reservation Systems, Microsoft Word, Outlook, Exchange, Excel, Oracle, PowerPoint,
Custom & Internet Software, Galaxy hotel software ,Light speed High system
Notes
Active Volunteer, Homeless Assistance Program, Troy, MI
Permanent U.S. Residence Status
Willing To Travel/Relocate
