1. L Y N N A N N E M . P H I L L I P S
LYNNANNE527@GMAIL.COM  HTTPS://WWW.LINKEDIN.COM/IN/LYNNANNEPHILLIPS
616--291--2532  838 PINNACLE RUN DR. SE, GRAND RAPIDS, MI 49546
S U M M A R Y O F K N O W L E D G E A N D E X P E R I E N C E
OBJECTIVE
To obtain a position where I may utilize my background and experience to facilitate and bridge communication
between technical and non-technical individuals. To translate and convey the importance of technical elements within
a process or strategy so that all levels within an organization can achieve a common goal. To demonstrate success in
combining skills of a technical nature with creative strategy. To teach, encourage and lead others within a positive
productive environment to enhance the continuous achievement and growth within a company or corporation.
EXPERIENCE
January 2011- Present
Applied Imaging, Grand Rapids, MI
Manager, Advanced Enterprise Content Management (ECM) Software Sales
 Manage a Team of ECM Sales Specialists covering 7 offices across the state of Michigan
 Engage with all sales teams to grow net-new opportunities: Multi-Function Hardware, Managed Network
Services, and Facilities Management
 Interface directly with ECM Technical Manager and Director of IT to design solutions
 Perform weekly strategy sessions with Specialists to grow pipeline and move accounts forward in the selling
cycle
 Lead Business Process Optimization sessions to differentiate our team approach leading to detailed
discoveries that uncover the “why” and strengthen the value of “how” to represent the solution proposed
 Utilize details from process mapping sessions to uncover black holes and bottlenecks using visual diagrams
and flowcharts to further support the value of the proposed solution
 Increased sales from $680K in 2010 to $1.0 Million in 2014
 Increased customer base from 11 to 77 in 4 years
 Member of Presidents Club recognizing top sales and management achievements
June 2004- December 2010
Redstone Group / Greenridge Realty, Grand Rapids, MI
Condominium Sales Consultant/Residential Realtor
 Managed 5 Developments in the Grand Rapids Area
 Developed and implemented marketing concepts for a variety of audience
 Met and exceeded builder’s sales goals and condo unit goals:
 June 2004 – January 2005: met goals selling 7 remaining units/$1.7 Million revenue
 January 2005 – June 2006: exceeded annual goal of 12 condos by selling 26 of 61 units/$6.2 Million revenue
 March 2005 – September 2006: exceeded expectations selling $7.8 Million in revenue
 Consistently ranked in top 20 (of 3,000 Greenridge agents) averaging $3.7 Million in home sales for agency
 Builder experience and condominium sales experience offered market niche unique to the industry
December 2001- June 2004
IKON Office Solutions, Grand Rapids, MI
Strategic Account Executive
 Managed teams of 3 to 8 people across Michigan based on project goals
 Sold facilities management solutions to a range of medium and large companies vertical markets
 Facilitated an eight-week discovery/analysis and led negotiations for a facilities management account
reflecting a total contract value to $4.7 Million
 Managed tier-one account strategies ranging in revenue opportunities from $350K to $5.0 Million
 Followed through with on-going interaction with existing accounts to grow and develop relations beyond
implementation and project completion
 Track-record for restoring relationships/partnerships in troubled accounts
 Proposal writing skills resulted in major wins with many of my proposals used internally as templates in
providing a benchmark selling document to other IKON sales teams
 Applied creativity in developing new opportunities for IKON to include: color management under managed
services contract, professional book publishing, design of marketing communications, and retail support
 Member of Circle of Excellence recognizing top sales and management achievements

2. LYNNANNE M. PHILLIPS
2
November 2000-December 2001
IKON Office Solutions, Grand Rapids, MI
Digital High-Volume Specialist
 Exceeded plan of $1.1 Million increasing regional sales of High-Volume equipment by 72%
 Installed 7 new iR110 high-volume network printers during a period of 14 months in Western Michigan
knocking out incumbent competitor
 Implemented training course materials for new customers; hardware, software and applications
development
 Exceeded plan for third consecutive year winning Circle of Excellence district-wide status
June 1998-November 2000
IKON Office Solutions, Grand Rapids, MI
Digital Color Specialist
 More than doubled plan of $600K meeting $1.2 Million in first year of color sales
 Exceeded plan for two consecutive years, winning Circle of Excellence both years
 Supported a sales team of 27 representatives in a range of capacities including sales, color management;
installation/network support, and application level training and support
June 1995-June 1998
IKON Office Solutions, Grand Rapids, MI
Coordinator, Digital Support / Systems Engineer
 Project Manager, responsible for monitoring support requests, support activities, and scheduling engineers
and digital support specialists.
 Liaison between Customer IT and IKON Technology Team.
 Certified in Networking and Microsoft Applications, Adobe Page layout, imaging and color management
application software
Education
 A.A.S., Computer Science, Erie Community College, Williamsville, NY
 Technical certifications/education: management and strategic sales initiatives
 Licensed Real Estate Professional, Michigan Certification
 Member of Grand Rapids Association of REALTORS®
 Member of the Women's Council of REALTORS®
Interests
Inforum (Professional Woman’s Alliance), AIIM (Association for Information and Imaging Management), Circle
Theatre (Former Board Member), running/walking/spin/yoga, writing, reading, technology,