1. Communications Professional John Robert Borrows (Bob)
bborrows82@gmail.com 614.309.3561
linkedin.com/in/borrows
Extensive experience in identifying opportunities, developing options and implementing solutions
that support the goals and objectives of an organization. Award-winning business management
accomplishments include: process improvement identification, documentation and delivery,
organizational messaging, program development and management, and project management.
Consistently assured workforce readiness through innovative thinking, decisive action, management
collaboration and understanding of the target audience.
Summary of Skills
- Clear, Concise, Approachable Writing - Client& Staff Support - Microsoft Office Suite
- Intranet Development & Administration - Issue Identification & Resolution - Site Catalyst
- Business & Project Management - Process Documentation - ForeSee
- Program Development & Management - SharePoint Management - SharePoint Intranet
- Technology Implementation & Training - Senior-Level Communications - Collaboration
Experience
Digital Communications Manager – Global Finance 2007 – 2015
JPMorgan Chase / Bank One, Columbus, OH
Managed a suite of communication and collaboration applications for 7,800+ Global Finance employees.
Provided communication support and program development and delivery.
- Partnered in the creation of an online career development tool which standardized roles within the
organization, allowing employees to compare roles and identify requirements for career development.
- Led in the creation and delivery of the following resources as co-chair of the People Pillar Committee:
Job Shadowing program, Employee Recognition program, Productivity program, and monthly
newsletter.
- Reported monthly on key business metrics including the intranet and the programs listed above.
- Analyzed and developed action items based on the annual client and employee opinion surveys.
- Managed consecutive leave compliance for the Operations organization (750 ppl).
- Manager of intranet site which received four million pages views in 2014.
- Responsible for publishing access, site accessibility, and business continuity planning.
- Strategic delivery of online resources to meet organizational objectives including Wiki of
organization terms, a new hire on-boarding site, a policy archive, and a people agenda site.
- Implemented site guidelines and standards that governed the publishing of content
to the intranet, and standardized the look and feel across the 186 landing pages on the site.
- Partnered with 135 content contributors in delivering content to the intranet. This included
training, issue resolution, resource development, and how-to documents on all processes.
- Managed all aspects of four intranet site migrations to new platforms without any
outages, lost content, or issues. Last migration included over 10,000 pieces of content.
- Managed Google search failure results to less than 1% of all searches. Cost per search attempt
for organization was $.42 vs. $1.02 for the firm.
- Manager of SharePoint Collaboration.
- Implemented a unique collection point creation strategy that reduced costs by a minimum
of at least $100,000 each year.
- Developed and maintained site guidelines and standards.
- Ensured tool accessibility and resolved user issues.
- Reported monthly on usage and costs.

2. J. Robert Borrows (Bob) page 2
bborrows82@gmail.com 614.309.3561
Communications Associate – Fiduciary Operations 1999 –2007
JPMorgan Chase / Bank One, Columbus, OH
- Maintained organization’s intranet site.
- Created and distributed employee communications.
- Communications owner for Priority One issues:
- Time-critical communications regarding external client errors with asset pricing or statements.
- Responsible for all senior-level communications, including presentations.
- Created and delivered programs to support organizational objectives, including recognition
and training.
- Identified and resolved employee communication issues.
- Three-year mentor with Bank One Academy.
- Organized all aspects of annual employee success celebration.
Corporate Trainer 1997 - 1999
Damon’s International, Columbus, OH
- Responsible for training all new employees to corporate standards.
- Developed direct mail and print campaign for local unit.
Senior Writer 1997
Fahlgren Inc., Toledo, OH
- Lead writer in the development of business-to-business marketing materials for Fortune 500 clients
including Owens Corning and Libbey-Owens-Ford.
- Created and coordinated marketing materials for McDonald’s of northwest Ohio.
Senior Writer 1995 – 1997
Michael & Associates, Columbus, OH
- Drove creation and execution of marketing materials for clients that included National City Bank,
Glidden Paint, Skyline Chili and Kroger.
Senior Copywriter 1992 - 1995
re:Source Marketing, Columbus, OH
- Lead writer in the creation of vendor advertising and in-store marketing materials
for Apple Computer, Claris Software and Ingram Micro.
Senior Copywriter 1988 – 1992
Angelleti & Associates, Columbus, OH
- Lead writer in the creation and production of print and broadcast materials for Northland Dodge,
Expecting the Best maternity fashions, Bolshoi Ballet and Ohio Dance Academy.
Education
B.A. in Journalism, minor in Advertising
December 1988
The Ohio State University
Columbus, Ohio