1. Jody Swails
190 Wesley Harris Circle, Greensboro, NC 27455
(336) 317-6885 jody.swails@yahoo.com
Job Objective:To obtain a challenging position where I can utilize my wealth of technical and
interpersonal skills, in the travel industry, to contribute to a company’s overall efficiency and growth.
Summary of Qualifications
 More than twenty-five years in the travel industry using strong analytical skills and organizational
abilities
 Superior ability to assess, identify, and communicate customer (both internal & external) needs
into clearly defined business requirements
 Vast knowledge of various travel agency products, tools and applications including; xml data
feeds, online booking and profile tools, service now and 4 GDS systems
 Enthusiastic, dedicated professional who works well in a team setting, independently and in a
leadership position
 Ability to manage and maintain supplier relationships
 Skilled at managing multiple projects effectively and efficiently
 MS Office product proficient
Professional Experience
Carlson Wagonlit Travel 1989 – January, 2016
Business Analyst, Third Party Safety and Security Implementation and Support Team (2009-2016)
Minneapolis, MN (Virtual Office)
 Responsible for global implementation of client data feeds to 3rd party safety and security suppliers
using both xml web based data feeds and GDS queue delivery methods.
 Responsible for identifying and resolving support cases for 3rd party safety and security data feeds
using expertise in analysis of complex configurations for clients in over 150 countries.
 Responsible for managing global and regional projects that impact clients, travel counselors,
program management and downstream applications.
 Provided subject matter expertise for global clients, for both new implementations and configuration
changes, to ensure the agency and client requirements were met.
Trainer, North American Learning and Employment Development Team (2004 – 2009)
Minneapolis, MN (Virtual Office)
 Responsible for planning, scheduling, and performing new hire training in CWT procedures, Apollo
GDS, and mid office reporting systems.
 Responsible for client training in self booking tools and online profile tools.
 Charged with project management in a curriculum conversion project which required regional
analysis of training process for individual regions and creation of new training documents and
processes for CWT new hire training.
Trainer and East Region Support Team (2002 – 2004)
Greensboro, NC
 Troubleshoot technical issues for customers and co-workers utilizing a variety of tools, references
and resources.
 Troubleshoot mid office application issues to determine best practices for agents and/or accounts.
 Acted as a liaison between the front office agents and managers with various CWT teams.

2. Jody Swails, Page 2
Corporate Travel Department Manager (2000 – 2002)
Greensboro, NC
 Responsible for management of agency manned corporate travel department for Burlington
Industries.
 Responsible for supervising corporate travel agents.
 Worked closely with account management to ensure client goals were met and corporate policy
adherence.
Corporate Travel Agent, Greensboro, NC (1989-2000)
Greensboro, NC
 Lead agent on various large corporate accounts handling domestic and international travel
arrangements.
 Exceeded sales goals consistently.
EDUCATION
 Lucas Travel School, Greensboro, NC 1988
AWARDS
 Corporate Agent Top Sales Award 1990 – 2000
 GEM Award for Going the Extra Mile – 2002 & 2003
 Managers Choice Award for CWT Learning and Employment Development Team 2008
 CWT Bravo Award
References available upon request