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Profile
Business Systems Analyst with over 5 years of experience mostly in Healthcare industry but in various
teams which include but are not limited to; Vendor management, Inventory Management, Exchange
projects, eBilling, PeopleSoft and more. Have worked on several SDLC including waterfall and Agile.
Also recently acquired the Scrum master certification and will work on Product Owner certification.
Experience
Agile Business Systems Analyst, Florida Blue; Jacksonville, FL — 2015-2016
• Trained in Agile methodology and Rally
• Document user stories, creating process flows, wireframes and mockups
• As an Interim Business Analyst, defined and wrote user stories with business SMEs
• As a Systems Analyst, worked on design, created mockups, acted as a technical support and a
communication/clarification bridge between Technical team and business
• Demonstrate the application and its functionalities to the business and leadership after implementation
• As a Test Lead, test the prototype, defect tracking and act as an UAT support
• Achieved 100% approval of the prototype and application because of constant communication and
knowledge base between the business and technical team
Solutions Lead, Florida Blue; Jacksonville, FL — 2013-2015
• Acted as a Vendor Manager, managed and maintained relationship with 12 vendors at the same time
• Cataloged operational readiness documents and documents pertaining to the vendors
• Act as a Lead to all ancillary exchange enrollment projects on both Under 65 and Over 65 products and
government mandate accumulators projects
• Achieved 100% project completion by being a strong support for both vendors and internal teams to be
able to lead and successfully implement the $10 million government project within defined time period
• Also achieved 200% productivity by resolving exchange based issues with several internal teams and
vendors within 2 business days
Business Analyst, PMSI; Tampa, FL — 2012-2013
• Lead to the project that handles the eBilling and state reporting for the biggest client in the company
• Interim Project Manager for changes in existing clients implementation
• Acted as a Technical Interpreter for the Business and Leadership team
• Document business requirements, gap analysis document, eBilling layout specific to client branches,
state reporting related system document
• Maintain client relationship and act as a communication channel between the client and the technical
team
Business Systems Analyst, Florida Blue; Jacksonville, FL — 2011-2012
MADHURAPRIYA (PRIYA) HARANHALLI
309-363-7155
vmadhurapriya@gmail.com
300E 40th street
New York, NY
10016

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• Organized and coordinated requirements sessions with Business and SMEs to define new dashboards
and report related requirements
• Document the requirements specifications for the technical team, define formulas and specific
requirements for webpages and dashboards
• Achieved 100% productivity and successfully developed the dashboards and reports within timeframe
defined
Systems Analyst, Florida Blue; Jacksonville, FL — 2010-2011
• As a Systems Analyst worked on Overpayment recovery and cash management projects and
PeopleSoft upgrade project
• As an Interim Business Analyst , documented requirements for the company’s timesheet tracking
system
• Achieved 60% increase in productivity by successfully defining and recovering 25 out of 82 million from
the overpayment recovery project
• Achieved 100% productivity by successfully documenting the timesheet tracking document and see it
implement with less change requests
Education
• Bradley University, Peoria, IL — Master’s degree, 2009-2010
• ICFAI Tech, Hyderabad, Telangana, India — BTech degree, 2004-2008
Skills
Microsoft Visio, Provision,Microsoft Word, Rational Requisite Pro, SharePoint, Clarity, Microsoft Project,
Microsoft Office, Windows Mainframe, Clear Case/ Clear Quest, Mercury Quality Center, SQL, PL / SQL
(basic queries and less complex queries), Balsamiq mockups
References
• Sean Stephen, sean.stephen@floridablue.com
• Priscilla Betancourt, priscilla.Betancourt@floridablue.com
• Stuart Pauley, stuart.pauley@floridablue.com
• Stephanie Bruton, stephanie.bruton@floridablue.com
• Michael Hsieh, michael.hsieh@floridablue.com