Douglas R. Snyder has over 20 years of broad-based management experience in operations, logistics, risk management, and customer service. He has held director and manager roles at companies in furniture, construction, and third-party logistics. Snyder has a track record of improving processes, reducing costs, and increasing customer satisfaction and safety. He holds a Bachelor's degree in Marketing and Management from Kent State University.

1. Douglas R Snyder
7587 Walnut Dr. Canal Winchester, Ohio 43110 Phone (614)778-9223
snyderspictureframing@yahoo.com
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EXECUTIVE PROFILE
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Offering more than 20 years of broad-based management and advisory experiences,combining
administrative, operational, and marketing skillsin challenging multitasking environments. Successful in
utilizinga consultative approach to access and influence key decision makers or benefactors, network
effectively,and create synergistic partnerships. Possessing a high aptitude in focusing the efforts of
diverse groups to work toward common goals. Strong ability to plan, organize and execute high-level
business affairs while maintaining efficientcontrol of financial and human resources. Areas of expertise
include:
•3PL Management •Large Scale Project Management •OSHA Compliance
•Risk Management •Budget Development •P&L Development
•Vision and Goal Setting •Multi-Unit Management •Score Card Development
•Productivity Improvements •Business Unit Start-Ups •Team Development
•Software Implementation •HR Administration •Benefits Administration
•Contact Negotiations •Customer Service Management •IT Management
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EDUCATION
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Bachelor of Business Administration Kent State University, Kent, Ohio
• Dual Major in Marketing and Management
• Served two terms as residentstudent body president
• Student Manager of the mass transit and disabledstudents transportation system
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CAREER EXPERIENCES
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Morris Home Furnishings April 2014-Feb 2015
A $90 milliondollar home furnishings company with a customer base in the Ohio and Kentucky markets.
Director of Home Delivery, Operations and Guest Relations
• Managed a fleetof 27 trucks and a staff of 97 people including responsibilityfor all post-sale customer
interactions
• Developed KPI’s for all of operations which were the basis for the 2015 operating budget and business
plan
• Developed and Implementeda routing software package to streamline the back end deliveryprocesses
• During my tenure the customer satisfaction rating rose by 8 basis points

2. Kokosing Construction Company Jan 2014- April 2014
A billiondollar heavy construction company with expertise in highway construction, heavy industrial
facilitiesand in ground pipe installation for water, gas, and sewer infrastructures.
Risk and Insurance Manager
• Responsible for the recording and management of all General LiabilityClaims
• Managed the collection of $500,000 worth of receivable claims
• Provide detailedanalysis of over 2,500 annual claims
• Point of contact for the 29 insurance policiesin effect.
The Graham Woods Group June 2004-Dec 2013
A nation-wide family of 11 companies specializingin third party logistical support and consulting that
operates 18 locations and combined revenue in excess of $50 million.
General Manager
• Designed and implementedthe restructuring of the corporate office which included relocating from
Chicago to Nashville
• Responsible for HR, IT, Risk and Safety, Accounting, and Finance
• Transitioned payroll from in-house processing to ADP for all 11 companies
• Lead the development and implementationteam on numerous software upgrades and purchases
• Headed the team that selected and transitioned both a new insurance broker and financial institution
• Revamped the budgeting process to cut time to produce by over 50%
• Redesigned the P&L format and distribution methods to better educate both senior and field
management
Director of Operations
• P&L responsibilityfor 7 fieldlocations supporting 4 major retail clients
• Opened facilitiesin Ohio, Maryland, Pennsylvania and New Jersey
• Creation of a Call Center to centralize customer service functions
• Created and chaired a companywide safety committee to reduce OSHA exposures
• Developed software to manage internal driver dispatch and claims processing
• Oversaw numerous vendor, DOT and workers comp audits with no faults found
Facility Manager
• Improvement in facility performance to budget by over 30%
• Reorganized processes that ledto a reduction in payroll of 25%
• Implemented technology to automate customer service functions reducing hours by 75%

3. Lasting Impressions Event and Party Rentals Feb 2000-May 2004
A locally owned eventrental company specializingin tables, chairs, tents, fine china, and table linens.
These events ranged from weddings to the Columbus Arts Festival,to the PGA Memorial Golf
Tournament.
Operations Manager
• Managed overall functions of receiving, order fulfillment,andshipping
• Directed the company move from one physical location to another
• Upgraded company software from to UNIX based system
• Functioned as the general contractor on 15,000 sq. ft. renovation project
• Managed company growth of 15% annually while reducing operating costs by 25%
• Built and operated a table linencleaning division
Staples Contract and Commercial June 1996-Feb 2000
Staples is the largest supplier of office suppliesoperating multiple divisionmaking daily deliversutilizing
a variety of in house and third party vendors being sourced from a multi-channel distribution center
network.
Terminal Manager
• Responsible for two cross dock locations in Ohio making more than 650 daily deliveries
• Lead the analysis and implementationof defined deliveryzones in Ohio by zip code
• Developed a database to track key performance metrics items
• Member of a corporate level working group that developed strategic initiativesto bring all delivery
functions in house
• Oversaw the conversion of the Detroit and Los Angeles markets to company drivers
Glick Furniture Company May 1995-June 1996
Glick’s was a large locally owned furniture company with annual sales of $42 millionannually. The Glick
family sold the company to Rhodes Furniture in May of 1996.
Warehouse Manager
• Instrumental in converting warehousing to a real time bar code system from a paper system
• Created statistical standards for individual production for various warehouse departments
• Initiated cross training program to provide on-going stability to the division
Wal-Mart Distribution Centers June 1994-June 1995
Reserve Stocking and Replenishment Manager
• Effectivelymanaged the flow of over $20 millionin inventory per week
• Implemented on-going cross-training of forkliftdrivers, cross-training over typical internal work flow
boundaries, while maintaining departmental efficiencystandards