Michael B. Manson is a highly skilled business leader with over 25 years of experience in employee benefits outsourcing. He currently serves as a Senior Director at ADP, where he manages client relationships and operations. Prior to ADP, he held various director roles at Aon Hewitt, where he gained experience implementing and managing large-scale outsourcing projects. Manson has a proven track record of developing client relationships, leading teams, and driving operational success. He holds a BBA from Belmont University and professional certifications in project management and accounting.

1. MICHAEL B. MANSON, PMP
Office/voice mail: (770) 754-7191
Mobile: (407) 304-6672
5425 Buck Hollow Drive
Alpharetta, GA 30005
Residence/message: (470) 839-2797
Email: mikeb.manson@gmail.com
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PROFILE Highly skilled business leader with extensive background in the employee benefits
outsourcing space. Strengths include project management, operations management,
relationship management, P&L, leadership, execution, and performance
management.
EXPERIENCE
Senior Director, Outsourcing Services (ADP)
Highlights:
• Extensive experience working with HR/Finance teams across my client base, including VP of HR,
VP of Finance, HR Business Partners, and HR/Payroll Director level roles.
• Leveraged client/team management skills to quickly turn several yellow/red status clients to green,
opening the door for more productive conversations regarding client contract renewals.
• Manage all aspects of operations and client management for book of business that includes
accountability for the success of the call center and other internal shared service functions.
• Developed key relationships with client vendor managers, and introduced balanced scorecard tools
and key performance indicators to comprehensively reflect the health of the outsourcing partnership
from both a delivery and an overall client relationship perspective.
• Strong history of developing business leaders, along with the creation of an environment that is
inclusive, transparent, and conducive to producing excellent business results. Those results include
low attrition, high quality output, successful colleague development efforts, and clients that value
the outsourcing partnerships that have been developed.
• Member of the PMO Review Committee, reviewing and prioritizing projects that will provide
benefits from an ROI and client delivery perspective across the business.
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SKILLS Administrative Management / Project Management / Budgeting & Financial
Management / Contract Administration / Performance Management / New
Business Sales / Team Building / Resource Management
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2. MICHAEL B. MANSON (407) 304-6672
ROLE SPECIFICS
Senior Director, Outsourcing Services (ADP) 2014 to present
Provide effective management, direction, and leadership to ADP’s service operations teams, including driving the
reporting of operational performance, productivity, quality, and overall effectiveness.
• Develop, sustain, and expand client relationships for managed payroll, along with broader HCM services.
• Lead quarterly business reviews with client base, including operational results, scorecard reviews,
innovations/new services, challenges, risk areas, and continuous improvement initiatives.
• Hire and develop staff, and coordinate succession planning activities across book of business.
• Lead as a senior level client/partner liaison to international business stakeholder partners for functional
operations and business process success, service level agreements, communication, and shoring engagement
models.
Director, Benefits Administration (Aon Hewitt) 2002 to 2014
Define, support, and expand service offerings for large scale multi-service outsourcing relationships using direct
reports, firm wide shared services, and off-shore service capabilities. Responsible for the development of client
relationships, facilitating client meetings, leading operational reviews, continuous improvement initiatives, managing
performance metrics and other contractual measures, staffing and staff development, budgeting, profit and loss, and
people management.
• Developed and maintained key client relationships including; Cummins Engines, Nationwide Insurance, the
State of Florida, Cintas Corporation, Newell Rubbermaid, among many others.
• Responsible for the development of comprehensive business plans for all clients in my Delivery Group.
• Resource for the sales force on new client sales presentations, pricing models, administration requirements,
and implementation timing for new client contracts.
• Consistently receive high customer satisfactions ratings from clients in my portfolio
• Member of the senior leadership team for the mid-market business for the identification, development, and
execution of office-wide initiatives.
Delivery Group Manager – Implementations (Aon Hewitt) 1999 to 2002
Responsible for the overall quality of outsourcing services implemented for clients across multiple services.
Implementation responsibilities included requirements definition, finalizing project scope, ensuring system
specifications accurately reflect client requirements, managing revenue and cost budgets, people management,
and building relationships with client personnel in Purchasing, Vendor Management, and Operations.
Other Contributions (at Aon Hewitt):
Led the highly successful defined contribution benefits outsourcing effort for the State of Florida, consisting of
140,000 DC plan participants. The success of the implementation and ongoing processing has positioned Aon
Hewitt well for future growth in the state government arena.
Was the lead facilitator for several years for Hewitt’s Project Management Learning Program (PMLP), a three
month course teaching project management skills to mid-level managers.

3. MICHAEL B. MANSON (407) 304-6672
Chosen as the Project Management Learning Liaison for the SE in 2009. Working with Southeast business
leaders along with Human Resources to set strategic direction for project management certification and related
processes.
Executive business sponsor for the Orlando chapter of Aon Link in 2012, a business networking group focused
on enhancing operational knowledge, sharing best practices, and building relationships with peers and leaders.
EMPLOYMENT HISTORY PRIOR TO JOINING AON HEWITT
BT SERVICES TENNESSEE, INC. Nashville, TN .
Vice-President – Implementations Department 1996 to 1999
Responsible for managing the Pension Payroll Implementations Department and Call Center operations. This included
accountability for project managers handling the implementation of all new payroll business, as well as accountability
for the integration across required service functions both with clients and inside the firm.
• Included implementation projects for companies ranging in size from 100 participants to 100,000
participants.
• Implementations completed on schedule and within budget for United Technologies, Textron, US West,
Pacific-Bell, Bell Atlantic, as well as many others.
• Coordination of resources across different departments, both inside and outside of the firm.
• Partnered with business development resources on sales presentations.
• Managed the conversion of data from many different operating systems to the BT Services Tennessee data
platform.
• Designed project plans and conducted necessary strategic planning to insure project success.
• Created career development plans for project management staff.
Assistant Vice President - Client Service Department 1993 to 1996
Manager of Client Service Group within the Benefit Payments Division responsible for benefit disbursement
services for over 150,000 retirees.
• This included the file conversions, data transmissions, reconciliations, and payment of approximately 130M
per month in pension benefits.
• Contributed to the design and implementation of processing procedures, the Voice Response System,
and the presentation of this system to new and existing clients.
• Managed client billing process
• Designed test plans for client and user acceptance testing
• Developed system specification documentation to meet automation needs
• Designed and delivered performance reviews
EDUCATION & PROFESSIONAL DEVELOPMENT
B.B.A., Belmont University, Nashville, Tennessee, Major: Business Administration
CPA Designation, 1990
PMP Designation, June 2009
Completed company-sponsored professional development programs including Aon Hewitt’s Accelerated
Leadership Development Program, the Project Management Learning Program – a three month program
including courses such as; Planning and Risk Management, Team Dynamics, Financial Management, and
Client Partnerships, Agile Project Management Workshop conducted by PMI, as well as the Zenger-Miller
Frontline Leadership training course. Additional courses included; Adapting to Communication Styles,
Managing Effective Meetings, Six Sigma Fundamentals, and Managing People. Other professional exams
passed include Professional Ethics for Certified Public Accountants Exam, CEBS Exams for Accounting and
Finance, and Benefit Design & Administration.

4. MICHAEL B. MANSON (407) 304-6672
TECHNICAL COMPETENCIES
Technical skills include; MS Office suite of products including MS Project and MS PowerPoint, Lotus Notes,
MS Outlook, and functional knowledge of a broad array of HRIS systems.