1. RISHEESH SRIVASTAVA
House No. C-6/166, Ground Floor, Keshav Puram, New Delhi; Pin: 110035
Contact: + 91 - 9953059739; Email: risheesh.srivastava@gmail.com
March 3, 2015
Risheesh Srivastava
Business Analyst
GENPACT
TIKRI, Sector 48,
Gurgaon, HR
Sub: Assistant Manager
Dear Rashmi,
I am submitting herewith my resume for your perusal and favorable consideration for the post of < position
vacant> in your organization.
I am a Competent and Diligent professional with 6+ years of experience in analyzing business
Requirements, Credit Underwriting, Project Management, Business Analysis, Process Operations
Management, Technical/Quality Support Development, etc., across Banking & Finance industry;
Currently spearheading efforts as a Business Analyst leading a team of 20 members for Credit
underwriting process with Genpact, reporting to Sr. Manager.
A Lean methodology trained professional, possess a well-balanced understanding of business
relationships, business requirements and technical solutions and a strong experience in Process
Management & Optimization, Process Transition & Migration, Continuous Improvement, Reporting
& Communication, Knowledge Management, Business Analysis and Customer Service Delivery.
Holds credential for successfully completing 2 Lean projects, Eliminated Waste and improved process
efficiency both at Customer and Genpact level, also, have achieved various milestones and have been
rewarded with awards & recognitions and have received promotions regularly.
With an innate sense of task prioritization, managerial aptitude, training & development and result
oriented attitude towards accelerating organizational growth and that too in a high pressured, time bound
and competitive environment, I reckon that my grooming level is apt to look outward for a challenging
position, requiring complete grasp & grip of overall Process / Business Management Domain -
Projects & Banking Operations and high level of professional loyalty, integrity and maturity.
A glance through my resume, attached along, shall familiarize you with my credentials. I am confident of
fitting in the slot as well as in the team. However, should you desire personal interaction; I may be called
upon where the possibility of our association could be explored further.
Thanking you
Yours Sincerely,
Risheesh Srivastava

2. RISHEESH SRIVASTAVA
House No. C-6/166, Ground Floor, Keshav Puram, New Delhi; Pin: 110035
Contact: + 91 - 9953059739; Email: risheesh.srivastava@gmail.com
BUSINESS ANALYSIS/ OPERATIONS MANAGEMENT PROFESSIONAL
Seeking a position to utilize my skills and abilities in an Industry that offers professional growth while being
resourceful
PROFILE
• Lean Trained, Competent and result oriented professional offering over 6 years of experience in
analyzing business Requirements, Credit Underwriting, Project Management, Business Analysis,
Process Operations Management, Technical/Quality Support Development, etc., across Banking &
Finance industry; Business Analyst leading a team of 20 members for Credit underwriting
process with Genpact, reporting to Sr. Manager
• Equipped with the knack of functional management along with the practical experience in the
analysis, development and implementation of Strategic Business Plans and Policies to ensure
organizational growth, targeting maximum profitability & cost effectively
• Established credibility in providing end-to-end business-critical plan and implementation of
projects, purview from scope management, to activity sequencing, effort & cost estimation, system
development & testing including, process quality management in adherence to set guidelines and
norms.
• Expertise in building / optimizing organizational processes, measurement systems along with
deploying enhancement measures to maximize efficiency for optimum productivity, while meeting
business objectives and vision; ability to use sound judgment and decision-making skills in a self-
directed environment with excellent man-management, time management and leadership skills.
• A facilitative manager with expertise in monitoring delivery of high-quality customer experience,
elevating customer satisfaction, while adhering to SLA’s / PLA & processes for managing cost-
effective operations. Thrive in a deadline intensive environment, multi-task, perform under pressure,
and meet deadlines.
Core Competencies
KPO/ BPO Operations  Strategic Planning  Process Improvements  SLA Compliance  Business
Development  Credit Underwriting  Team & process Management  Performance Appraisal  Resource
Planning & Management  Client Relationship Management  Knowledge Transfer / MIS  Quality Control
Training & Development  Analytical Skills
Key Achievements
• Demonstrated adroitness achieved, 4 Promotions in 3 years– From Process Associate to Senior Process
Associate (6Months), from Senior Process Associate to Process Developer (1st year), from Process
Developer to Process Trainer (2nd year) and From Process Trainer to Business Analyst (3rd year).
• Efficiently working as a Project Lead on a Six Sigma Green Belt Project (DMAIC) for increasing NPS &
Customer Satisfaction, thereby, getting a Productivity Sign – Off and business impact to be realized.
• Holds credential for successfully completing 2 Lean projects, Eliminated Waste and improved process
efficiency both at Customer and Genpact level.

3. • Profitably proposed & implemented ideas around End-to-End Methodology; Successfully Created an SOP
for Channel Management Process and created business impact, also, recognized as a key player, who,
Cross Functioned with various teams for a Project.
• Effortlessly handling the Incentive Payout Scheme Uploading Variable Income Component (Vic) for the
team of 20 people with utmost efficiency
• A Green Belt trained and tested professional, accredited for managing stand Up deliveries for several
Training Sessions on Process for the SDO.
• Strategically worked on a Green Belt Project for the Process that saved $2MM for Client
• Distinction of being associated with Leadership & US Clients & Customers for KAIZEN Events of the
Process & Proposed ideas around End-to-End Methodology & Business Impact.
• Effectively devised Training Roadmap, Reduced learning span of new hires, promoted their faster
amalgamation with the shop floor.
• Recognized for managing the responsibility of Training Catalyst & have been making sure since May’09
that there is no miss on part of any team members.
• Recipient of many SILVER & BRONZE Awards for achieving Process excellence, going beyond the call of
duty, Customer Centricity, Single Handed handled Quarter End Pressure & Achieved 98% of Targets,
Cheer Points & Commitment to GE values.
• Won Quality Award for receiving great feedback from the e-audit team and state side auditors
• Streamlined Process Training sessions, developed Refresher Training modules, Pre and Post Training
Assessment and launched surveys, also, maintained proficiency of the process by conducting regular
process tests, refreshers, quizzes and contests.
PROFESSIONAL EXPERIENCE
GENPACT since Jul’ 08
Business Analyst  since Jan’ 12
Process Trainer  Jan’ 11 – Jan’ 12
Process Developer  Jan’ 10 – Jan’ 11
Senior Process Associate  Jan’ 09 – Jan’ 10
Process Associate  Jul’ 08 – Dec’ 08
• Functioning as Team Lead and managing a team of 20 members for a Credit Underwriting process;
pivotal in driving improvements in service delivery and cost efficiency through, provision of financial
analysis, strategic planning and business process improvements.
• Review existing systems & procedures and design internal controls/quality audit checks for various
operational areas for achieving higher operational efficiency, resource rationalization and cost
reduction.
• Actively involved in entire ‘SOP Development Cycle’ while creating strong alignment of the team
members around common goals, which is critical to ensure successful implementation of the
assignment in accordance to the project schedule.
• Understand, analyze and document customer business processes and workflows. Perform gap analysis
to identify areas for improvements and provide customers with reports and updates on findings.
• Ensure compliance to guidelines, controls, policies, procedures while developing & maintaining
customer relationship.

4. • Mapping & analyzing client’s requirements, coordinating in developing & implementing processes in
line with pre-set guidelines.
• Ensuring smooth operations of the process during adverse issues, nominated as BCP SPOC for the all
the teams under assigned SDO
• Monitoring the overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level by exceeding process CTQs, work around
Revenue, Gain share, Productivity, Lean and Six Sigma along with process excellence.
• Involving in leading, training and monitoring performance of the team members, along with, coaching &
mentoring also, productively interact with them in order to share updates and exceptional case
handling on regular basis.
• Determining training needs of team members while designing / conducting need based training
programs to enhance their operational efficiency leading to increased productivity.
• Creating and fostering a healthy environment that facilitated high performance of team members and
accomplishments of organizational goals.
• Actively contributing to business process reengineering – review business process flows, suggest
improvements that align with International practices and arrive at solutions that can be leveraged
globally.
• Actively participating in practice of SOP Audits, target critical aspect of process health; worked with
Leadership & US Clients & Customers for KAIZEN Events of the Process.
• Managing escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity;
Generating all the monthly, quarterly and annual reports of the process and reviewing them with the
clients, with a view to apprise about the process operations and assist in critical decision-making.
Projects
• Worked on a new Process Action Template this simplified the task of the Sales & the team in a Credit
Underwriting process.
• Identified & worked on a Green Belt Project for the Process that saved $2MM for Client
• As a key player extended support for
o Various ad-hoc projects requested by GECA EF - Address remediation Project, SIC code
correction projects etc.,
o Structured Underwriting  Analytical Skills team
o IT teams during Team Migration from one location to another
EDUCATIONAL CREDENTIALS
Bachelors in Commerce; 2007
Allahabad University
Computer Proficiency
MS Office Suite, Avaya, Mainframe, Oracle Based Applications, Citrix & Support Central
Trainings
• New Manager Induction (NMI)
• Coaching for Results
• People Management
• Managing Change
• Performance Management

5. • Presentation Skills
• New Manager Foundation
• Managing Customer
• Conversations Effectively
• CRMS - Destination Analytics
• Green Belt Training
• Lean Training
• Online trainings
Feedback Essentials  Retaining Employees  Coaching, Managing Upward  Delegating  Time
Management  New Manager Transitions  SEP - A Preview – WBT  Feedback Essentials  Writing
For Business  Decision Making  Writing Effective E-mail Messages  Innovation and Creativity 
Developing Employees  Finance Essentials  Goal Setting
Date of Birth: 2nd July, 1986
References: Available on Request

6. • Presentation Skills
• New Manager Foundation
• Managing Customer
• Conversations Effectively
• CRMS - Destination Analytics
• Green Belt Training
• Lean Training
• Online trainings
Feedback Essentials  Retaining Employees  Coaching, Managing Upward  Delegating  Time
Management  New Manager Transitions  SEP - A Preview – WBT  Feedback Essentials  Writing
For Business  Decision Making  Writing Effective E-mail Messages  Innovation and Creativity 
Developing Employees  Finance Essentials  Goal Setting
Date of Birth: 2nd July, 1986
References: Available on Request