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Innovation
Organisation
Teams Online Ltd
Enterprise service innovation
Demand
management
Business Units
Regions
Service
management
ERP / CRM
Collaboration
Analytics
Intergration
Process and system
intergration
IT related projects
Digital
innovations
Process improvement
Technology enablement
Fast Prototyping
Service providers
Internal services
Managed services
Public Cloud
Provider selection
Innovation Strategy
Explore
The Idea
Customer
Ecosystem
Solution
Business
Frame & Guide
Ideate-Validate-Learn
Go Pivot Stop
Enrich
Value proposition
Customer
Ecosystem
Solution
Business
Explore
The idea
Customer & ecosystem
● Who is my target?
● And what do they need?
Solution
● What is the best
● Solution for this need?
Business
● What is the winning model
● And what are the risks?
Enrich
Value proposition with winning
business model
Customer & ecosystem
● Customer & Stakeholders
● Needs & insights
● Competition & alternatives
Solution
● Product / Service and Benefits
● Unique selling points
● Roadmap
Business
● Business model
● Strategic fit, capabilities & risk
● Market size & business case scenario
Turns inital idea into a
structured business model
Service Model Design
Design Thinking
Develops ideas based on
user needs
Digital Service
Prioritizes digital services
Business Model Value Network
Focuses on the stakeholder
relationships
SERVICE MODEL INTEGRATION
The bridge
Between Concept & Informed management decisions
10Types of service model innovations
PROFIT
The way you make
money
NETWORK
Connections with
others create value
STRUCTURE
The alignment of your
talent assets
PROCESS
A superior method for
doing your work
PRODUCT
PERFORMANCE
Distinguishing features
& functionality
PRODUCT
SYSTEM
Complimentary
products & services
SERVICE
Support &
enchancements that
surround your offerings
CHANNEL
How your offerings are
delivered to your
customers & users
BRAND
Representations of
your offerings &
business
CUSTOMER
ENGAGEMENT
Distinctive interactions
you foster
Innovate!
VISION
DESIGN
DEVELOP
MANAGE
Customers
Knowledge of ultimate users & buyers
Goal
Business & financial objectives
VISION
Value creation & differentiation
Mission
Systems
Processes, information & technology
Performance
Expectations & measures of success
DESIGN
Roles, responsibilities, size & structure
Organization
Capabilities
People, processes, information & tools
Culture
Defining values & behaviour
DEVELOP
Roles, responsibilities, size & structure
Partnerships
Education
Aquisition & honing of skills & knowledge
Rewards
Intrinsic / extrinsic incentives & rewards
MANAGE
Alignment of resources, effort and opportunities
Deployment
The Innovation Clock
The cycle between strategy formation & service execution
● Targeting and strategy formulation
● Strategy execution
● Response measures
● Audience & message insights
● Reasons for engagement
● Reasons for purchasing choice
● Insight on product unmeet need
● Innovation ranking & collaboration
● New products/service definition
Execution
Feedback
Insights
Evaluation
Teams Online
Ltd
07517180940

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