The document outlines an enterprise service framework developed by Teams Online Ltd. that provides guidance for organizations on governance and management of digital transformation. The framework is customizable for different organizations and industries. It aims to help organizations deliver value to stakeholders by understanding their needs and aligning IT services with business goals. Key components of the framework include principles, policies, processes, organizational structures, and people/skills.

1. Teams Online Ltd
Enterprise Service Framework

2. System of Governance
for digital
transformation

3. Analysis (of stakeholder needs)
what
they
want
finding out
who they are
what they
need
stakeholder
value

4. an organization’s governing board can no longer
“delegate, ignore, or avoid information &
technology-related decisions” of key enablers in a digital
world,
governing boards & senior managers need to be
closely involved as the value-creation reliance continues
to grow

5. Framework to support the governance & management of
enterprise services
● helps organizations to deliver value to various groups of
stakeholders by putting their needs first
● also assists organizations in achieving their goals by
partnering with the rest of the business rather than
treating it as a separate entity

6. Balanced scorecard
(BSC)
involves four dimensions:
• Financial (is the
organization working within its
budget and achieving profit?)
• Customer (is the
organization providing
services/products the customer
loves?)
• Internal (are all
processes optimized to provide
the organization’s services
efficiently?)
• Learning and growth (is
the organization continually
improving?)

7. Customizable
can be used by any organization regardless of its size or industry
elements that aid the alignment of the framework to your organization’s needs:
• Components (formerly called enablers in 2012, and more on these shortly
in letterE) – which can be either generic or “variants of generic”
• Focus areas – here it’s tailored for a specific purpose or context such
as information security, DevOps, small and medium enterprises, and risk
• Design factors – these make some governance and management objectives
more important than others

8. Framework
interoperability
helps enterprises to fully
utilize frameworks that
might already be in place
Top-down approach
that helps to create
service goals from its
stakeholder drivers & needs

9. Enablers &
components
1. Principles, policies, &
procedures
2. Processes
3. Information
4. Organizational structures
5. Culture, ethics, &
behavior
6. People, skills, &
competencies
7. Services, infrastructure,
& applications
These seven components work
together to ensure that IT
remains in line with the
vision of the organization

10. Dollar savings
money is not wasted on activities or processes
that add no value to the organization.

11. Governance AND management
Governance
helps organizations to remain
compliant and reduce IT-related
risk
Management
is then required to plan, build,
run, and monitor activities in line
with the direction provided by
governance to successfully complete
the objectives of the organization

12. Holistic
merging enterprise service with the business, relationships
in the organization can be vastly improved
enterprise becomes part of the business instead of being
treated as a separate entity

13. Interaction
falls into the “learning
and growth” dimension
Collaboration
to create an educational
environment for
continual-improvement
success

14. Jargon-free
encourages
non-technical language
such that the
framework can appeal
to the business as a
whole
Mapping
• Goals are mapped to governance
objectives on the balanced
scorecard
• Stakeholder needs are mapped to
enterprise goals
• The framework can be mapped to
other frameworks, working together
to achieve success

15. Key concepts
Framework stems from at least one of these

16. Principles
“the core requirements for a
governance system for enterprise
information and technology”
Governance & management
objectives
“ensures that enterprise objectives are
achieved by evaluating stakeholder needs,
setting direction & monitoring
performance, compliance, & progress.”

17. Goals cascade
the goals of the enterprise & IT
align with the needs of
stakeholders
Components of a
governance system
7 enablers & components

18. Focus areas
Almost unlimited making Framework
an open-ended model
Design factors
“influence in different ways the
tailoring of the governance system
of an enterprise”

19. Law & regulation
Helps organizations to remain compliant as it aligns itself
with accepted governance standards
It looks at laws, regulations, & contractual agreements, &
aids the development of internal policies for compliance

20. Optimization (risk and resources)
The primary governance objective is stated as: “value creation,” with this
consisting of three elements:
1. Benefits realization – “the only valid reason for investing in
technology-enabled change is to generate benefits”
2. Risk optimization – is about avoiding the bad risks as much as possible
& proactively looking for those good risks that will pay off
3. Resource optimization –this includes technology, people, & processes
for efficient & consistent delivery of enterprise service
How to best balance these so optimal value can be delivered
to each group of stakeholders

21. Purposeful
domains
Area 1:
Governance
Evaluate, Direct & Monitor
(EDM)
“ensures that enterprise objectives
are achieved by
● evaluating stakeholder needs,
● conditions & options
● setting direction through
prioritization & decision
making;
● & monitoring performance,
● compliance,
● & progress against agreed-on
direction and objectives.”

22. Area 2: Management
Align,Plan,& Organize (APO)
Optimizing the use of
information & technology to
successfully meet the
organization’s objectives
Shows the way IT is to be
structured to achieve benefit
realization
Build, Acquire, & Implement
(BAI)
● involves assessing the
requirements of IT
● acquiring the right
technology
● & implementing it

23. Area 2: Management
Deliver, Service, & Support
(DSS)
looks at delivering IT
including the use of
applications & their outcomes
Monitor, Evaluate, & Assess
(MEA)
● assists with the
organization’s strategy
● looking into the needs of
the company
● checking how the current
IT set up is performing
● Is it meeting its
objectives & fully
compliant?

24. Quality information
guidance for information
systems that are compliant,
secure, & dependable
Source of information to
understand, use, manage IT
processes & infrastructures

25. Realization of business
benefits
IT use guidance to achieve the
desired results

26. Accounts Payable
Services
Linda Bartlett
Linda@dotddesigns.co.uk
www.teamsonlineltd.com
Clipped from :
https://www.joetheitguy.c
om/2019/02/27/cobit-a-z/