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Design for agile
- 1. DESIGN FOR AGILE THE NEXT STEP ON THE AP PATH 1
- 2. ACCOUNTS PAYABLE CURRENT WAY OF WORKING 10/6/2019 2
- 3. CUSTOMER SERVICE & STAKEHOLDER MANAGEMENT LEAD & MOTIVATE SUPPLIER MAXIMISE USER EXPERIENCE TECHNOLOGY IN FINANCE PROCESS & POLICIES TRAVEL & ENTERTAINMENT INTERNAL CONTROLS, RISK MANAGEMENT & COMPLIANCE KPIS FOR BUSINESS PERFORMANCE 3
- 4. CUSTOMER SERVICE & STAKEHOLDER MANAGEMENT MEASURING CUSTOMER SUCCESS CUSTOMER SERVICE BRAND & JOURNEY MANAGING CUSTOMER EXPECTATIONS HANDLING COMPLAINTS & MOVING TO SOLUTIONS 10/6/2019 4
- 5. LEAD & MOTIVATE SUPPLIERS Supplier management an Accounts Payable perspective 01 Supplier master files 02 Supplier setup process & practices 03 Build & maintain strong relationships with suppliers 04 5
- 6. MAXIMISE USER EXPERIENCE ALIGNING THE USER EXPECTATIONS TRAINING IN THE WORKPLACE CORE SKILLS FOR THE AP DEVELOPING NON-TECHNICAL SKILLS 10/6/2019 6
- 7. TECHNOLOGY IN FINANCE Accounts Payable technology platforms & solutions Improving Accounts Payable processes using technology Digital mail & data capture Robotic Process Automation (RPA) 7
- 8. PROCESS & POLICIES Essential accounting terminology Fundamentals of a procurement department Procure to Pay (P2P) as an end to end process I Invoice processing & handling best practices Purchase orders & purchase requisitions 8
- 9. TRAVEL & ENTERTAINMENT Policies & best practices for success Travel management solutions Fraud within corporate & employee expenses 9
- 10. INTERNAL CONTROLS, RISK MANAGEMENT & COMPLIANCE Internal & process controls Managing & reducing risk 10
- 11. KPIS FOR BUSINESS PERFORMANCE Measuring the right things in AP Inputs and outputs – balancing your measures What they mean & what to do with them Using your KPIs to drive continuous improvement 11